Aug 2, 2015, 11:17 am
Last edit by: WineCountryUA
On itins booked via United that include partner flights, the PNR/record locator for "some" partners may be found in the UA online itin
Note that on carriers which use Amadeus, the PNR will be the same across all Amadeus carriers. So, for example, on an itinerary with TG and OZ/SQ, if you get the PNR from TG, it will be the same for the OZ/SQ segment (and you can typically pick seats for all flights on the TG website).
If the PNR does not appear, call UA or call the partner with the ticket number, date and flight and you should be able to get it verbally.
04 FEB 2018 - This worked for Singapore Air (SQ): if you cannot locate the SQ PNR via the web, go to the reservation on the United app, and then click Additional information, I was able to find mine there.
Starting last half of 2017, the UA PNR will work on some partner airlines -- LH group (LH, LX, OS, ...), NH/ANA, ....
out of date
Partners PNR/record locator not available:
TG
OZ
OS
BR
SQ
ZH (shows as an "Air China" PNR but is invalid on both CA and ZH websites)
???
In 2019, AC, ....
Note that on carriers which use Amadeus, the PNR will be the same across all Amadeus carriers. So, for example, on an itinerary with TG and OZ/SQ, if you get the PNR from TG, it will be the same for the OZ/SQ segment (and you can typically pick seats for all flights on the TG website).
If the PNR does not appear, call UA or call the partner with the ticket number, date and flight and you should be able to get it verbally.
04 FEB 2018 - This worked for Singapore Air (SQ): if you cannot locate the SQ PNR via the web, go to the reservation on the United app, and then click Additional information, I was able to find mine there.
Starting last half of 2017, the UA PNR will work on some partner airlines -- LH group (LH, LX, OS, ...), NH/ANA, ....
out of date
TG
OZ
OS
BR
SQ
ZH (shows as an "Air China" PNR but is invalid on both CA and ZH websites)
???
In 2019, AC, ....
Record Locator/ PNR of Star Partners on UA purchased Itineraries
Dec 22, 2018, 12:52 pm
#166
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Dec 22, 2018, 1:33 pm
#167
Join Date: Oct 2011
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Dec 22, 2018, 3:55 pm
#168
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Ive currently got an itin that includes UA, LH and NH segments. The LH and NH confirmations, which are the same because they both use Amadeus, both showed when we booked it. A couple of weeks ago, I noticed both the LH and NH lines were gone from
the app, and said something like “Japan Air System: 1A”. Figured it was a temporary bug, it still seems that way today. Probably a bug they haven’t patched yet.
Dec 24, 2018, 11:22 am
#169
Join Date: Dec 2010
Posts: 175
New Website: Where do I find my Lufthansa PNR
Hi,
I have a trip booked with a Luthfansa flight on the first leg... In the past, I could view my reservation on United.com and select a small "addition info" tab that would show the PNR for the Lufthansa flight, allowing me to select my seat and check-in on the Lufthansa flight.
It seems this is not available on the new United website... Am I missing smthng? How can I find out what the Lufthsan booking code is?
I have a trip booked with a Luthfansa flight on the first leg... In the past, I could view my reservation on United.com and select a small "addition info" tab that would show the PNR for the Lufthansa flight, allowing me to select my seat and check-in on the Lufthansa flight.
It seems this is not available on the new United website... Am I missing smthng? How can I find out what the Lufthsan booking code is?
Last edited by WineCountryUA; Dec 24, 2018 at 11:46 am Reason: merged into consolidated thread
Dec 24, 2018, 11:28 am
#170
Join Date: Nov 2012
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Posts: 3,477
Hi,
I have a trip booked with a Luthfansa flight on the first leg... In the past, I could view my reservation on United.com and select a small "addition info" tab that would show the PNR for the Lufthansa flight, allowing me to select my seat and check-in on the Lufthansa flight.
It seems this is not available on the new United website... Am I missing smthng? How can I find out what the Lufthsan booking code is?
I have a trip booked with a Luthfansa flight on the first leg... In the past, I could view my reservation on United.com and select a small "addition info" tab that would show the PNR for the Lufthansa flight, allowing me to select my seat and check-in on the Lufthansa flight.
It seems this is not available on the new United website... Am I missing smthng? How can I find out what the Lufthsan booking code is?
Dec 24, 2018, 11:47 am
#172
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It’s not the new website per say...was definitely there a couple of weeks ago.
I moticed it missing (on the app, at least) a couple of weeks ago - when my current reservation that includes both a LH and NH segment - and the ‘additional informaiton’ tab produced something along the lines of ‘Japan Air system: 1A’ instead of a proper airline and confirmation.
In short: seems to be currently broken. I still have my LH PNR from my reservation by adding it to my bookings in the LH app once I made the reservation - that apparently wouldn’t work today.
I moticed it missing (on the app, at least) a couple of weeks ago - when my current reservation that includes both a LH and NH segment - and the ‘additional informaiton’ tab produced something along the lines of ‘Japan Air system: 1A’ instead of a proper airline and confirmation.
In short: seems to be currently broken. I still have my LH PNR from my reservation by adding it to my bookings in the LH app once I made the reservation - that apparently wouldn’t work today.
Dec 24, 2018, 12:08 pm
#173
Moderator: United Airlines
Join Date: Jun 2007
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As mentioned reservations involving LH group carriers can be accessed using a UA PNR (and this will reveal the carrier's PNR). This is true for some other *A carriers. This is new functionality (LH group started in mid-2017)
Dec 25, 2018, 8:55 pm
#174
Join Date: Jun 2006
Location: STL
Posts: 1,546
EVA confirmation number not displaying on reservation, any reason for concern?
A few weeks ago, I booked STL-IAH-TPE, one way, in business with UA miles for next year. There were initially issues with getting the reservation to ticket (after about 20 hours, I called UA and they were able to ticket it, I'm not sure what the delay was). My reservation on UA.com showed both the UA and EVA PNRs, and I was able to use the EVA PNR to choose my seat on their site. EVA's site also shows an 016 ticket number. All seems great.
I wanted to check my seat on EVA again, but when I went to UA to get the EVA PNR, it wasn't there - there's no link to view additional confirmation numbers like I've seen in the past. I called UA, and the rep was able to provide me with the PNR. Still works on EVA's site, and it still shows the 016 ticket number. UA's site still shows the EVA segment, so everything seems well except the missing EVA PNR.
I've read a few stories about partner award segments being dropped and stuff like that, should I be concerned at all, or is this just a glitch with UA.com? Thanks
I wanted to check my seat on EVA again, but when I went to UA to get the EVA PNR, it wasn't there - there's no link to view additional confirmation numbers like I've seen in the past. I called UA, and the rep was able to provide me with the PNR. Still works on EVA's site, and it still shows the 016 ticket number. UA's site still shows the EVA segment, so everything seems well except the missing EVA PNR.
I've read a few stories about partner award segments being dropped and stuff like that, should I be concerned at all, or is this just a glitch with UA.com? Thanks
Dec 25, 2018, 8:59 pm
#175
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If BR's site shows an 016 ticket number, I would not be concerned. If you're still nervous, you could call BR and ask them to confirm that you're ticketed. It's not a bad practice with partner awards.
Dec 25, 2018, 8:59 pm
#176
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Record Locator/ PNR of Star Partners on UA purchased Itineraries
Might try entering UA PNR on EVA site to see if anything comes back. Apparently works on LH site.
Might try entering UA PNR on EVA site to see if anything comes back. Apparently works on LH site.
Last edited by IAH-OIL-TRASH; Dec 25, 2018 at 9:10 pm
Dec 25, 2018, 9:03 pm
#177
Join Date: Jun 2006
Location: STL
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Thanks, I'll give them a call tomorrow.
Dec 25, 2018, 10:31 pm
#178
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I have booked 3 UA tickets on Christmas eve all involve NH, there no NH PNRs on UA site and I had to write to 1KVoice to get them and then selected my seats.
Dec 26, 2018, 12:10 am
#179
Join Date: Jul 2018
Location: Ventura
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On Dec 23rd I booked an award flight with multiple partners, Thai, Singapore, and Air New Zealand. None of their confirmation numbers showed up under my reservation page on United.com. I had to call but the agent was able to pull them up rather easily.