Jul 25, 2014, 8:21 pm
Last edit by: seanp7
related thread: Consolidated connection time/logistics at LHR
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
United Club Hours 5:00 a.m. – 10:00 p.m. daily (as of October 2023) (standard UC access policies0
Global First Class GS / VIP lounge (newly open May 2022) (GS and at time 1K Polaris customers -- based on space)
Arrival Lounge Hours 6:00 a.m. – 2:00 p.m. (open as of June 13, 2022)
Archive thread: LHR Terminal 2 United Club, GS Lounge (was GFL) & Arrivals Lounge Discussion[Archive]
Comparative Review of Five Different Star Alliance Lounges at Heathrow T2
United Club Hours 5:00 a.m. – 10:00 p.m. daily (as of October 2023) (standard UC access policies0
Arrival Lounge Hours 6:00 a.m. – 2:00 p.m. (open as of June 13, 2022)
The arrivals lounge at London Heathrow, located immediately after immigration and customs, is a shared space with shower suites, breakfast items and more. This lounge is exclusively available for United Polaris business class travelers.
Eligible travelers must be flying on a same-day ticket arriving before noon and cannot bring guests. Additionally, United Club memberships and one-time passes don’t grant access to this lounge.
LHR Terminal 2 UA UC (open), GS Lounge (open) & Arrivals Lounge (now open)
Mar 5, 2022, 6:42 pm
#586
Join Date: Dec 2017
Location: Washington, DC
Programs: UA 1K, Marriott Ambassador/Lifetime Platinum
Posts: 15
Wouldn't I be able to just go through as if I'm transiting and go to the club? I don't believe you need to present an onward boarding pass to go through the transit area as you might not have it it (booked on a separate ticket).
Mar 6, 2022, 12:54 am
#587
Join Date: Jan 2008
Programs: UA 1K
Posts: 246
Last time I transited they almost didn't let me through because I hadn't been able to get my boarding pass for the next leg at my origin, and my phone was so close to dead I could barely show my itinerary to the agent. Without that, I'd apparently have had to do immigration, check in land-side and clear security again. So the answer seems to be that you don't necessarily need an onward boarding pass, but you do need to be able to provide some degree of evidence that you have a T2 connection.
Mar 6, 2022, 1:31 am
#588
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,043
It is wise to always carry a paper copy of one's ticket receipt.
Mar 6, 2022, 7:18 am
#589
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
Last time I transited they almost didn't let me through because I hadn't been able to get my boarding pass for the next leg at my origin, and my phone was so close to dead I could barely show my itinerary to the agent. Without that, I'd apparently have had to do immigration, check in land-side and clear security again. So the answer seems to be that you don't necessarily need an onward boarding pass, but you do need to be able to provide some degree of evidence that you have a T2 connection.
And reporting back from my previous post about which lounge is best for food: The PP restaurant is the best food since its freshly made and you have a wide menu to choose from. UA had the best general buffet selection. LH was a good second. SG for asian variety. AC fine but not worth it with all the other options
Here are photos from my visit two weeks ago in the morning:
Last edited by eng3; Mar 6, 2022 at 7:29 am
Mar 8, 2022, 9:42 am
#590
Join Date: Mar 2018
Programs: UA 1K, AA EXP. Hilton Diamond
Posts: 1,134
Here's some pics from the LHR UC yesterday, 7 March. Food was the same exact spread they had the last time I was there a few days before Christmas. Right after I took these pics they came thru and re-filled much of the selection, however I didn't go back and take more pictures. You get the idea...
Also, some pics of the current state of construction directly below the lounge. They've made good progress since I was last there. I have no idea what their schedule is but I'm betting it'll be done in a matter of months. It was a very nice day in Southern England and they were pouring some concrete.
Also, some pics of the current state of construction directly below the lounge. They've made good progress since I was last there. I have no idea what their schedule is but I'm betting it'll be done in a matter of months. It was a very nice day in Southern England and they were pouring some concrete.
Mar 20, 2022, 4:51 pm
#593
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 1,028
services manager. Will report back.
Mar 20, 2022, 5:03 pm
#594
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Mar 20, 2022, 8:10 pm
#595
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,019
Looks like the TFL train from between LHR and Paddington (nee Heathrow Connect) will start running again in June as part of the new Elizabeth line. Which will operate first - Elizabeth Line or Arrivals Lounge? My bet is on Elizabeth Line with the BA.2 variant of Covid (not British Airways.2) as (newest) excuse not to open the lounge. Would be nice if they opened simultaneously.
Mar 20, 2022, 8:44 pm
#596
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
Looks like the TFL train from between LHR and Paddington (nee Heathrow Connect) will start running again in June as part of the new Elizabeth line. Which will operate first - Elizabeth Line or Arrivals Lounge? My bet is on Elizabeth Line with the BA.2 variant of Covid (not British Airways.2) as (newest) excuse not to open the lounge. Would be nice if they opened simultaneously.
Mar 21, 2022, 2:49 am
#597
Join Date: Feb 2008
Location: Chicago, IL
Programs: UA 1K MM, DL Diamond, NK Gold, Mariott LT Plat/Titanium, Hyatt Globalist, Hilton Gold
Posts: 925
I wish they would reopen the old GF/GS lounge. The condition and crowding in the UA Club at LHR is pretty bad. Dirty (tables with dishes left behind), crowded, coffee machine broken. Not a good look for UA. Hoping it reopens soon.
Edited to add: I was speaking with a premium/GS agent while waiting to board and asked about the lounge reopening. She said they have no update as to a date and that when it does happen that it won’t be the same. She said the food will match the UA Club and there will not be servers to bring drinks as in the past. She also had no idea about the Arrivals Lounge and said they keep asking and being told there is no set date.
Edited to add: I was speaking with a premium/GS agent while waiting to board and asked about the lounge reopening. She said they have no update as to a date and that when it does happen that it won’t be the same. She said the food will match the UA Club and there will not be servers to bring drinks as in the past. She also had no idea about the Arrivals Lounge and said they keep asking and being told there is no set date.
Last edited by EWRFlyerAL; Mar 21, 2022 at 4:44 am
Mar 21, 2022, 4:51 am
#598
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,883
I wish they would reopen the old GF/GS lounge. The condition and crowding in the UA Club at LHR is pretty bad. Dirty (tables with dishes left behind), crowded, coffee machine broken. Not a good look for UA. Hoping it reopens soon.
Edited to add: I was speaking with a premium/GS agent while waiting to board and asked about the lounge reopening. She said they have no update as to a date and that when it does happen that it won’t be the same. She said the food will match the UA Club and there will not be servers to bring drinks as in the past. She also had no idea about the Arrivals Lounge and said they keep asking and being told there is no set date.
Edited to add: I was speaking with a premium/GS agent while waiting to board and asked about the lounge reopening. She said they have no update as to a date and that when it does happen that it won’t be the same. She said the food will match the UA Club and there will not be servers to bring drinks as in the past. She also had no idea about the Arrivals Lounge and said they keep asking and being told there is no set date.
Mar 21, 2022, 11:48 am
#599
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 1,028
They do expect the crowding in the UC to subside once other lounges move to a regular operating schedule and other airlines return to their normal terminals. I really miss the GS Lounge but am anticipating it may not return - or if it does, as part of a Polaris Lounge format. Unsure.
Mar 21, 2022, 12:30 pm
#600
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Had a good chat this morning with the Premium Services Manager and the answer is the same as above - no clear timeline on Arrivals lounge. Apparently they were looking for paid (versus upgrade) business travel to be at a certain level before reopening - but with the current internal panic on fuel prices that is impacting any decision on moving ahead.
They do expect the crowding in the UC to subside once other lounges move to a regular operating schedule and other airlines return to their normal terminals. I really miss the GS Lounge but am anticipating it may not return - or if it does, as part of a Polaris Lounge format. Unsure.
They do expect the crowding in the UC to subside once other lounges move to a regular operating schedule and other airlines return to their normal terminals. I really miss the GS Lounge but am anticipating it may not return - or if it does, as part of a Polaris Lounge format. Unsure.
David