cooperhs

My situation seems to be different. WiFi has been working on my flights. I have 2 computers with me and a phone. Its working on my work computer, but not on my other computer--both Windows. Is there something I need to "clear" on the other computer. When I try to log in (I have a subscription), it says "no subscription found," which isn't surprising given that it also says in the Network settings that I'm not connected to United Wi-Fi.

I'm also having trouble with my iPhone, even though it says it is connected. I've reset the Network settings--we'll see if that helps.

Thanks.

FlyingHoustonian

My first flight in several months with no connecting wi-fi, Mesa IAH-PHL yesterday. Would connect to the main screen but not login for anyone. Crew would not try a reset, but this is the same FA that literally asked me for my meal last in F, apparently under the new serve GSs last checklist...LOL

wxguy

I rode the same A/C ORD-HKG and HKG-ORD (772 #2029 ). Heading over, the WiFi worked well (a few hours of outage over the northern latitudes). Returning, after a 15-hour layover at HKG, it was completely INOP; the problem was the onboard server as the streaming entertainment would not work either (no signal from "UNITED_Wi-FI." The purser tried three times to reboot it, to no avail.

milepig

nomad420

+1
I have had some luck with the IFE but for the most part I do the same.

bocastephen

jayzala

I've looked at a couple of flights today on the Flight Status Details screen, and noticed a couple of flight statuses that don't have the Blue WiFI Icon next to the aircraft model and designation. For example, on UA743 from ORD to SFO on Feb 11, I don't see the blue WiFi logo next to Boeing 737-800W #3299 . I also looked in the amenities, and WiFi is not listed as an amenity.

Has United started updating the Flight Status and Amenity details screen in advance if WiFi does not work on a plane?

SS255

phoxay

I have tried several times, from Asia to SFO or IAH or ORD, the WiFi works fine, I have even used the Skype conference call in the flight .
however, from SFO or IAH or ORD to Asia, the WiFi never works, and I have to get online refund.

bocastephen

All good things must come to an end - UA838 12FEB NRT SFO, sure enough the wifi is on, but everyone is getting the dreaded "connection failed" error after either logging in, or trying to make a purchase. Escalated to crew, purser insisted everything was fine and refused to investigate or do a reset.

zeer0

2 things annoy the heck out of me when it comes to UA wifi.

#1 : It's always borderline unusable. It'll work one second and won't the next. When I compare UA's wifi to that of B6 or DL for example, it's completely unacceptable how poor UA performance is, especially considering B6 and DL give away wifi for free to some or all passengers.

#2 : Inconsistent wifi cost. I noticed this a while ago but thought it was a one off. I've been flying SFO-BOS and vice versa a lot over the past year and almost every time the wifi price is different. In fact, on one of these past trips there wasn't even a full flight option, only 1 or 2 hours. I don't understand why it's so difficult to have a set price. I actually think I might know what the issue here is, the 757 international vs 757 PS versions may be running wifi differently. But if this is the issue, it's such an easy fix.

I don't know about AA wifi, but B6 and DL blow UA's offering out of the water, and I get those 2 for free. The only reason I still even bother trying on UA is that getting a refund is so easy. But this type of proposition isn't good for the customer or the airline.

Aussienarelle

+1
I have a new phone as FAs kept telling me it was because i had a Samsung 4 (and it never worked). Does not work on my Samsung 9 and yes i download the latest version of the app. The app works fine until I put the phone in airplane mode. Very, very frustrating, oh except if it is a LAX-SAN flight and then the WiFi works just fine!

Always have a book and hope there is Direct TV (domestic flights).

I also have a book for international flights as often times the range of IFE is not sufficient to keep me "entertained".

Gave up complaining to United. They kept giving me ETCs but that does not fix the problem.

tods27

nomad420

+1
Precisely same experience except that for about a year now I haven't gotten any ETCs, of course fees refunded but no additional compensation as some here have stated. I am sure I have a file with my complaint hx so they know what they have paid out to me. I quite honestly don't care anymore as I stopped using it as well. Most my work requires far more band width than I can get in the air any how. So I just "sit back and enjoy the flight" for the most part.

hoopics

UAX DCA-IAH yesterday, on a nice new E175, and the GoGo inflight failed out in a way I hadn't seen before. The aircraft was connected to the internet, because I could log in to united.com and get all sorts of remote data, but it wouldn't ever give me the payment landing page to buy internet access. Tried on a Galaxy S8, iPad, and Lenovo laptop -- same problem across all three. I had to get work done, and ended up watching Solo: a Starwars Story instead.

Poor life choices.