United Wifi is Unusable / Problems Connecting to United_Wi-Fi
Aug 3, 2015, 12:40 pm
#166
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
That's the ultimate goal. Getting all the portals updated and operating the same is not an overnight task.
Sep 4, 2015, 8:15 am
#167
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,798
WiFi & Samsung Galaxy S5?
I have a Samsung Galaxy S5 phone. It won't stay connected to United's WiFi. It connects, I start watching a streaming TV show or movie in the app, and then two minutes later the connection drops. I reconnect, then three minutes later it drops again. Happened on three different aircraft this week.
By contrast, my five-year-old iPod connects on the plane and happily stays connected, streaming away for hours.
Anyone else know what is going on?
Thanks in advance.
By contrast, my five-year-old iPod connects on the plane and happily stays connected, streaming away for hours.
Anyone else know what is going on?
Thanks in advance.
Sep 4, 2015, 11:45 am
#169
Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, B6 Mosiac, VS, AA, DL (and a legacy UA 2MM)
Posts: 2,274
Assuming that you're running Android 5.0 or later, check your Wifi settings and see if "Smart Network Switch" is set. I leave that feature off and my connections seem stable.
Sep 17, 2015, 5:26 pm
#170
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,798
Might want to try clearing the cache partition and see if that helps....
Google it or follow this link.
Google it or follow this link.
Sep 17, 2015, 5:59 pm
#171
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
Considering it is 'public' wifi, I'm pretty happy with it. Except for it blocking some "Firearms/Bomb" websites, when you can get a Guns&Ammo magazine (not a clip) in the newstand on the concourse...
Sep 17, 2015, 6:10 pm
#172
Join Date: Dec 2001
Location: Washington, DC, USA
Programs: UA-1Kmm, AA-EX Plt mm-, Hilton Diamond,
Posts: 1,093
Why is United one of the few airlines globally that does not accept iPass as a method of payment except for the Gogo PS ones? Honestly I would buy it every time if I knew the bill was going directly to my employer's account rather than my expense report. It's not like iPass does not pay the airlines for the roaming login. Come on United!
Sep 17, 2015, 7:25 pm
#173
Join Date: Nov 2014
Posts: 34
I have logged into a ridiculously secure VPN for my work over China, the Atlantic, Midwestern states, etc. Probably in the last 40 flights 5 times I've had Wifi completely bunk out and not work at all. I find the wifi to be quite good all things considered. Always reminds of the Louis CK bit. We are flying at 500 miles per hour in a silver tube. The fact that wifi is a complaint is pretty remarkable.
Sep 17, 2015, 10:11 pm
#174
FlyerTalk Evangelist
Join Date: Sep 2000
Posts: 37,486
I have a Samsung Galaxy S5 phone. It won't stay connected to United's WiFi. It connects, I start watching a streaming TV show or movie in the app, and then two minutes later the connection drops. I reconnect, then three minutes later it drops again. Happened on three different aircraft this week.
By contrast, my five-year-old iPod connects on the plane and happily stays connected, streaming away for hours.
Anyone else know what is going on?
Thanks in advance.
By contrast, my five-year-old iPod connects on the plane and happily stays connected, streaming away for hours.
Anyone else know what is going on?
Thanks in advance.
Sep 22, 2015, 6:18 am
#175
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I tried using it on a new EMB-175 last week and it wasn't working. My phone couldn't even find the Wifi network. Two UA flights in a row for me I haven't been able to use Wifi on 
Sep 22, 2015, 7:09 am
#176
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
I don't expect them to be IT pros, but I do wish they'd take complaints seriously.
Sep 22, 2015, 8:11 am
#177
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,798
I have a Samsung Galaxy S5 phone. It won't stay connected to United's WiFi. It connects, I start watching a streaming TV show or movie in the app, and then two minutes later the connection drops. I reconnect, then three minutes later it drops again. Happened on three different aircraft this week.
By contrast, my five-year-old iPod connects on the plane and happily stays connected, streaming away for hours.
By contrast, my five-year-old iPod connects on the plane and happily stays connected, streaming away for hours.
Any other solutions? I'd prefer to use my S5 over my ol' iPod - The screen on the S5 is so much better.
Last edited by gglave; Jan 13, 2016 at 4:54 pm
Dec 1, 2015, 4:27 pm
#179
Join Date: Jun 2005
Location: PDX/HND
Programs: UA GS 4MM
Posts: 554
wifi not working?
anybody get wifi in the last week or so?
four days, one trans-atl, three domestic, one transpac. on all five "we're sorry but due to <excuse>, there is no wifi on this flight." it appears to be systemic.
four days, one trans-atl, three domestic, one transpac. on all five "we're sorry but due to <excuse>, there is no wifi on this flight." it appears to be systemic.
Last edited by WineCountryUA; Dec 1, 2015 at 4:45 pm Reason: OMNI content removed