Apr 21, 2014, 11:37 am
Last edit by: Pat89339
A number of folks with award flights booked on CA (Air China) found their reservations cancelled. The only notification of cancellation appears to be an email in from UA written in chinese. UA reps confirmed that cancellations were made online and CA award space was no longer available. UA can rebook on other flights when award space is available.
It is plausible that a third party with access to PNR and pax name on the flight can fraudulently cancel an existing itinerary and book the reopened award seat.
Affected FlyerTalk members — with links to where in this discussion they posted their experiences — include:
It is plausible that a third party with access to PNR and pax name on the flight can fraudulently cancel an existing itinerary and book the reopened award seat.
Affected FlyerTalk members — with links to where in this discussion they posted their experiences — include:
- MikeMpls
- nihaoa
- lewende Reported 4 friends with this issue
- ordbkk
- twebst
- kb1992
- litesleeper
- zombietooth
- critten Reported 2/3 confirmations (3 people CA Business class) cancelled at the same time
- skyvanman Also 1 friend with the issue
- chris1234
- atiger29
- bubble o bill
- genemk2
- jefftiger
- CuddlyFlyer
- gpeso8
- imm2b
- acf1270
- dgxoxo
- ACM two passengers
It seems everybody wants to see the message.. here was mine:
united.com 通知 - 航班预订取消
2014年4月17日 (星期四)
united.com | 优惠促销 | 预订 | 赢取前程万里 (MileagePlus®) 奖励里程 | 我的帐户
先生 ORDBKK
您的预订 MYRES123 已取消，我们已收到您的退款申请。申请信用卡退款需 7 个工作日。如果信用卡退款未在一个付款周期内寄出，请联系信用卡公司。对于包括现金退款在内的 所有其他形式 的付款，需要 20 个工作日。
如需详细信息或查看退款的状态，请访问 united.com 并提供您的机票号码。
感谢您使用 united.com
电子邮件信息
请不要使用“回复”地址回复此邮件。
此电子邮件中的信息仅供原接收人使用。
如果您遇到技术问题，请通过电子邮件或电话联系 united.com 服务支持。
通知：机票取消确认
电子邮件地址: ORDBKK@MYEMAIL
2014年4月17日 (星期四)
united.com | 优惠促销 | 预订 | 赢取前程万里 (MileagePlus®) 奖励里程 | 我的帐户
先生 ORDBKK
您的预订 MYRES123 已取消，我们已收到您的退款申请。申请信用卡退款需 7 个工作日。如果信用卡退款未在一个付款周期内寄出，请联系信用卡公司。对于包括现金退款在内的 所有其他形式 的付款，需要 20 个工作日。
如需详细信息或查看退款的状态，请访问 united.com 并提供您的机票号码。
感谢您使用 united.com
电子邮件信息
请不要使用“回复”地址回复此邮件。
此电子邮件中的信息仅供原接收人使用。
如果您遇到技术问题，请通过电子邮件或电话联系 united.com 服务支持。
通知：机票取消确认
电子邮件地址: ORDBKK@MYEMAIL
Originally Posted by ordbkk View Post
For tracking purposes, I went through the 27 pages of this thread and compiled a list of those affected:
MikeMpls
nihaoa
lewende (reported 4 friends with this issue)
ordbkk
twebst
kb1992
litesleeper
zombietooth
critten
skyvanman (also 1 friend with the issue)
jefftiger (but, happened during October 2013)
So we're at 13 people affected, although some like critten have had multiple trips canceled.
From what I understand, all of these occurred in the last 3 weeks.
For tracking purposes, I went through the 27 pages of this thread and compiled a list of those affected:
MikeMpls
nihaoa
lewende (reported 4 friends with this issue)
ordbkk
twebst
kb1992
litesleeper
zombietooth
critten
skyvanman (also 1 friend with the issue)
jefftiger (but, happened during October 2013)
So we're at 13 people affected, although some like critten have had multiple trips canceled.
From what I understand, all of these occurred in the last 3 weeks.
2014 UA Issued Awards on Air China (CA) Are Mysteriously Being Canceled (Hacked?)
May 19, 2014, 2:36 pm
#856
Join Date: May 2014
Posts: 2
First time posting here on the boards but a long time lurker. I dont mean to beat a dead horse but after going through this thread and searching a few forums I really didnt see a direct answer and was hoping you guys/gals can help me out.
I booked a UA award itinerary last night for IAH -> PEK -> KIX (X Fare on CA) with a return of NRT -> IAH (X Fare on UA) all in economy. Travel is end of November 2014.
Itinerary has been ticketed and confirmed by UA. I checked travelsky.com using the CA reservation # given by UA along with my lastname/firstnamemr and was able to pull up my CA reservation. It lists the 016 e-tix number assigned by UA but underneath it shows "Status: Confirmed, Please Ticket (HK)". So, given that it shows a 016 e-ticket number, what does the status below it mean? Am I ticketed or not?
Also, this thread mostly relates to F and C class fares on CA. Has anyone had issues with X fare economy saver awards being canceled on CA out of the blue?
Thanks for the help!
I booked a UA award itinerary last night for IAH -> PEK -> KIX (X Fare on CA) with a return of NRT -> IAH (X Fare on UA) all in economy. Travel is end of November 2014.
Itinerary has been ticketed and confirmed by UA. I checked travelsky.com using the CA reservation # given by UA along with my lastname/firstnamemr and was able to pull up my CA reservation. It lists the 016 e-tix number assigned by UA but underneath it shows "Status: Confirmed, Please Ticket (HK)". So, given that it shows a 016 e-ticket number, what does the status below it mean? Am I ticketed or not?
Also, this thread mostly relates to F and C class fares on CA. Has anyone had issues with X fare economy saver awards being canceled on CA out of the blue?
Thanks for the help!
May 19, 2014, 2:53 pm
#857
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
I booked a UA award itinerary last night for IAH -> PEK -> KIX (X Fare on CA) with a return of NRT -> IAH (X Fare on UA) all in economy. Travel is end of November 2014.
Itinerary has been ticketed and confirmed by UA. I checked travelsky.com using the CA reservation # given by UA along with my lastname/firstnamemr and was able to pull up my CA reservation. It lists the 016 e-tix number assigned by UA but underneath it shows "Status: Confirmed, Please Ticket (HK)". So, given that it shows a 016 e-ticket number, what does the status below it mean? Am I ticketed or not?
Itinerary has been ticketed and confirmed by UA. I checked travelsky.com using the CA reservation # given by UA along with my lastname/firstnamemr and was able to pull up my CA reservation. It lists the 016 e-tix number assigned by UA but underneath it shows "Status: Confirmed, Please Ticket (HK)". So, given that it shows a 016 e-ticket number, what does the status below it mean? Am I ticketed or not?
I booked a few UA award tix with CA metal and saw the same thing online — "HK" status for the CA segments. This language means that your reservation has the space confirmed — "HK" means "hold confirmed" and is an ok state for a segment to be in on a reservation..
There have been no reports of cancellation happening to coach award seats in the "someone did it on purpose" way described in this thread.
May 19, 2014, 2:54 pm
#858
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
F
Itinerary has been ticketed and confirmed by UA. I checked travelsky.com using the CA reservation # given by UA along with my lastname/firstnamemr and was able to pull up my CA reservation. It lists the 016 e-tix number assigned by UA but underneath it shows "Status: Confirmed, Please Ticket (HK)". So, given that it shows a 016 e-ticket number, what does the status below it mean? Am I ticketed or not?
Itinerary has been ticketed and confirmed by UA. I checked travelsky.com using the CA reservation # given by UA along with my lastname/firstnamemr and was able to pull up my CA reservation. It lists the 016 e-tix number assigned by UA but underneath it shows "Status: Confirmed, Please Ticket (HK)". So, given that it shows a 016 e-ticket number, what does the status below it mean? Am I ticketed or not?
Also, this thread mostly relates to F and C class fares on CA. Has anyone had issues with X fare economy saver awards being canceled on CA out of the blue?
May 19, 2014, 3:11 pm
#859
Join Date: May 2014
Posts: 2
Gotcha. Thanks for the info guys. Looks like a call to CA is in order.
May 20, 2014, 9:34 am
#860
Join Date: Nov 2000
Location: The World! Home Base = DCA/IAD
Programs: HHonors, Hyatt GP, Marriott, Varying Levels w/ UA /AF /DL /SQ /AA
Posts: 2,666
May 20, 2014, 9:37 am
#861
Join Date: May 2005
Programs: Million Miler, 1K - Basically spend a lot of time on planes
Posts: 2,202
With the level of mistrust that exists for the current management, it wouldn't surprise me at all if UA was canceling them themselves in order to not pay China Airlines for the ticket
May 20, 2014, 9:44 am
#862
Join Date: Feb 2012
Location: IAH
Programs: UA 1K, Hyatt/Hilton Diamond, Marriott/SPG Gold, Hertz Prez
Posts: 162
That is a scurrilous charge to make, there is no, NO evidence of that happening.
May 20, 2014, 2:54 pm
#863
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,694
Do we have any idea if this situation is resolved? I am considering booking an award itinerary that includes CA segments...
May 20, 2014, 2:57 pm
#864
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453
May 20, 2014, 8:55 pm
#865
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,694
May 20, 2014, 10:28 pm
#866
Join Date: Mar 2010
Programs: United 1K MM, Marriott Gold
Posts: 417
That is a scurrilous charge to make, there is no, NO evidence of that happening.
All explanations we have seen in this thread are just speculations. This is not a criminal court.
May 22, 2014, 10:29 pm
#867
Join Date: Jul 2011
Location: Honolulu, HI
Programs: UA 1K, HA Pualani
Posts: 110
CA Leg Booked, but "No Reservation, Sir".
Booked a leg on CA PEK - SIN (HNL - SIN Itin) in Apr 2015 in Business (I) using UA Miles.
Asked 1K voice to provide CA PNR. Told that when they called CA, no reservation booked and I should just redeposit and rebook.
Called CA and told I have no reservation. BTW, their call center is worse than UA, even more unfriendly and unhelpful, which is hard to do.
Called UA back and they were absolutely no help.
Rebooked online (had to add more miles) to book NRT - SIN in FN on UA metal.
All other legs on ANA, TG and OZ all booked properly.
Just the CA leg, no go, even though UA shows "Ticketed and Confirmed". What would happen if I went to the airport or went from HNL to PEK and told "you don't have a reservation"?
Will be avoiding CA for a while and sticking to UA, ANA , OZ , TG, LH, NZ.
Asked 1K voice to provide CA PNR. Told that when they called CA, no reservation booked and I should just redeposit and rebook.
Called CA and told I have no reservation. BTW, their call center is worse than UA, even more unfriendly and unhelpful, which is hard to do.
Called UA back and they were absolutely no help.
Rebooked online (had to add more miles) to book NRT - SIN in FN on UA metal.
All other legs on ANA, TG and OZ all booked properly.
Just the CA leg, no go, even though UA shows "Ticketed and Confirmed". What would happen if I went to the airport or went from HNL to PEK and told "you don't have a reservation"?
Will be avoiding CA for a while and sticking to UA, ANA , OZ , TG, LH, NZ.
May 22, 2014, 11:49 pm
#868
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
Booked a leg on CA PEK - SIN (HNL - SIN Itin) in Apr 2015 in Business (I) using UA Miles.
Asked 1K voice to provide CA PNR. Told that when they called CA, no reservation booked and I should just redeposit and rebook.
Called CA and told I have no reservation. BTW, their call center is worse than UA, even more unfriendly and unhelpful, which is hard to do.
Called UA back and they were absolutely no help.
Rebooked online (had to add more miles) to book NRT - SIN in FN on UA metal.
All other legs on ANA, TG and OZ all booked properly.
Just the CA leg, no go, even though UA shows "Ticketed and Confirmed". What would happen if I went to the airport or went from HNL to PEK and told "you don't have a reservation"?
Will be avoiding CA for a while and sticking to UA, ANA , OZ , TG, LH, NZ.
Asked 1K voice to provide CA PNR. Told that when they called CA, no reservation booked and I should just redeposit and rebook.
Called CA and told I have no reservation. BTW, their call center is worse than UA, even more unfriendly and unhelpful, which is hard to do.
Called UA back and they were absolutely no help.
Rebooked online (had to add more miles) to book NRT - SIN in FN on UA metal.
All other legs on ANA, TG and OZ all booked properly.
Just the CA leg, no go, even though UA shows "Ticketed and Confirmed". What would happen if I went to the airport or went from HNL to PEK and told "you don't have a reservation"?
Will be avoiding CA for a while and sticking to UA, ANA , OZ , TG, LH, NZ.
Last edited by 747FC; May 23, 2014 at 8:47 pm
May 23, 2014, 8:28 pm
#869
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
The HK call center is typically helpful IME (and can speak English and Cantonese as well as Mandarin.)
May 30, 2014, 10:59 pm
#870
Join Date: Mar 2013
Location: India, & Great State of TEXAS
Programs: AA EX-Plat ** , UA 1K, IHG platinum
Posts: 102
No new posts in 7 days. Really hope the issue is resolved for good.