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2014 UA Issued Awards on Air China (CA) Are Mysteriously Being Canceled (Hacked?)

2014 UA Issued Awards on Air China (CA) Are Mysteriously Being Canceled (Hacked?)

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Old May 13, 14, 4:42 am   -   Wikipost
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Last edit by: Pat89339
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A number of folks with award flights booked on CA (Air China) found their reservations cancelled. The only notification of cancellation appears to be an email in from UA written in chinese. UA reps confirmed that cancellations were made online and CA award space was no longer available. UA can rebook on other flights when award space is available.

It is plausible that a third party with access to PNR and pax name on the flight can fraudulently cancel an existing itinerary and book the reopened award seat.

Affected FlyerTalk members — with links to where in this discussion they posted their experiences — include:
  1. MikeMpls
  2. nihaoa
  3. lewende Reported 4 friends with this issue
  4. ordbkk
  5. twebst
  6. kb1992
  7. litesleeper
  8. zombietooth
  9. critten Reported 2/3 confirmations (3 people CA Business class) cancelled at the same time
  10. skyvanman Also 1 friend with the issue
  11. chris1234
  12. atiger29
  13. bubble o bill
  14. genemk2
  15. jefftiger
  16. CuddlyFlyer
  17. gpeso8
  18. imm2b
  19. acf1270
  20. dgxoxo
  21. ACM two passengers
Originally Posted by ordbkk View Post
It seems everybody wants to see the message.. here was mine:
united.com 通知 - 航班预订取消
2014年4月17日 (星期四)
united.com | 优惠促销 | 预订 | 赢取前程万里 (MileagePlus®) 奖励里程 | 我的帐户

先生 ORDBKK
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感谢您使用 united.com

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Originally Posted by ordbkk View Post
For tracking purposes, I went through the 27 pages of this thread and compiled a list of those affected:

MikeMpls
nihaoa
lewende (reported 4 friends with this issue)
ordbkk
twebst
kb1992
litesleeper
zombietooth
critten
skyvanman (also 1 friend with the issue)
jefftiger (but, happened during October 2013)

So we're at 13 people affected, although some like critten have had multiple trips canceled.
From what I understand, all of these occurred in the last 3 weeks.
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Old Apr 28, 14, 1:58 pm
  #751  
 
Join Date: Jul 2005
Location: Saigon/Hanoi/San Francisco
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I didn't know about this thread until I read Matt's blog.

I had the exact same issue in Dec., 2013. Out of no where 2 F awards on Air China were canceled. I received an email from United in Chinese about the cancelation. Luckily, UA was able to reinstate the same CA flight. After the unbelievably bad CA F experience, I wished they stayed canceled.

Originally Posted by Kacee View Post
Please enlighten us

There are several here who insist CA is equal or superior to OZ.
Superior to OZ? LOL! I'd say on par or below UA C

Originally Posted by restlessinRNO View Post
Although this is possibly a little off topic , I would also appreciate any comments you wish to share regarding your CA F flights, as I have similar flights coming up in the future. Thanks.
To be fair, I was on the old 747's which had the old F seats and antiquated AVOD. If you are on 777's, they are much improved. CA F food is of low end Chinese restaurant quality (out of SFO). FAs don't speak much English, if you can speak Chinese, this shouldn't matter. Set your expectation low, you'll be fine. Perhaps, I was unlucky and my flight was an abnormally.

Last edited by imm2b; Apr 28, 14 at 2:51 pm
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Old Apr 28, 14, 2:02 pm
  #752  
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Originally Posted by imm2b View Post

After the unbelievably bad CA F experience, I wished they stayed canceled.
Please enlighten us

There are several here who insist CA is equal or superior to OZ.
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Old Apr 28, 14, 2:12 pm
  #753  
 
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Originally Posted by imm2b View Post
I had the exact same issue in Dec., 2013. Out of no where 2 F awards on Air China were canceled. I received an email from United in Chinese about the cancelation. Luckily, UA were able to reinstate the same CA flight. After the unbelievably bad CA F experience, I wished they stayed canceled.
Although this is possibly a little off topic , I would also appreciate any comments you wish to share regarding your CA F flights, as I have similar flights coming up in the future. Thanks.
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Old Apr 28, 14, 2:42 pm
  #754  
 
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Originally Posted by litesleeper View Post
To find this thread I actually had to go to the 3rd page. I hope this slowdown is a good sign that people are getting taken care of like I was, and that the new measures taken by UA will help stem these cancellations!
OT, but for future reference, the quickest way to check on a thread where you've previously posted is to use the MyFlyerTalk button or links.
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Old Apr 28, 14, 4:23 pm
  #755  
 
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UPDATE:

Response by CA in regards to the award booking.

"The mileage award seats allocated for the CA flights in question were limited and were used as follows: 2 seats were used by CX, 2 seats were used by AC, 1 seat was used by US Airways and 4 seats were used by UA. None of these seats were allocated or given to CA customers. When an airline such as UA cancels its allocated and reserved mileage award seats, CA cannot allocate more mileage award seats for use by UA ticketed passengers after CA cancels its reserved mileage award seats, as this would open the door to a carrier such as UA controlling the restricted inventory of CA seats to be used by UA mileage award passengers."

So the award theory, that CA passengers took the extra award seats, seems wrong. Revenue seats were probably still available (and not affected by award seats?).

I can guess that MAYBE someone on UA canceled and rebooked other UA awards. Seems mighty fishy, and seems that UA may should have a good record on this, if it was rebooked UA.

Thoughts? I am as puzzled as ever!
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Old Apr 28, 14, 4:53 pm
  #756  
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Originally Posted by critten View Post
So the award theory, that CA passengers took the extra award seats, seems wrong.
Why do you say that? It seems to exactly support that theory. CA gives some bogus reason for not letting UA rebook passengers on the seats that were allocated to UA, therefore they become available to CA passengers.
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Old Apr 28, 14, 5:14 pm
  #757  
 
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Originally Posted by Kacee View Post
Please enlighten us

There are several here who insist CA is equal or superior to OZ.
OT but we had a decent CA experience IAH-PEK in F on their 777. Seat was on par with other 1st class products, food and beverage more J.

Here is a link to the review

http://www.travelingwiththejones.com...light-service/
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Old Apr 28, 14, 5:15 pm
  #758  
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Originally Posted by critten View Post
UPDATE:

Response by CA in regards to the award booking.

"The mileage award seats allocated for the CA flights in question were limited and were used as follows: 2 seats were used by CX, 2 seats were used by AC, 1 seat was used by US Airways and 4 seats were used by UA. None of these seats were allocated or given to CA customers. When an airline such as UA cancels its allocated and reserved mileage award seats, CA cannot allocate more mileage award seats for use by UA ticketed passengers after CA cancels its reserved mileage award seats, as this would open the door to a carrier such as UA controlling the restricted inventory of CA seats to be used by UA mileage award passengers."

So the award theory, that CA passengers took the extra award seats, seems wrong. Revenue seats were probably still available (and not affected by award seats?).

I can guess that MAYBE someone on UA canceled and rebooked other UA awards. Seems mighty fishy, and seems that UA may should have a good record on this, if it was rebooked UA.

Thoughts? I am as puzzled as ever!
I interpret these words as suggesting that CA wanted CA customers to get CA award seats. So perhaps CA did the cancellations instead of brokers. In any event, they refuse to cooperate with UA to restore UA customers' award tickets.
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Old Apr 28, 14, 5:34 pm
  #759  
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Here is the response I received from GS:

Dear XXX,

We are well aware of some cancellations that have occurred
programmatically. I am pleased to advise your reservation is intact and
we are confident that the only changes that could occur are schedule
changes that we have no control over.

We advise all of our customers that book travel months in advance to
periodically review the booking online so should there be any changes
that are unsatisfactory, you can alert us so we can do all possible to
resolve the issue for you.

Thank you for your business and loyalty to United.

Best regards,

XXX
Global Services Customer Care
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Old Apr 28, 14, 5:39 pm
  #760  
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Originally Posted by critten View Post
UPDATE:

Response by CA in regards to the award booking.

"The mileage award seats allocated for the CA flights in question were limited and were used as follows: 2 seats were used by CX, 2 seats were used by AC, 1 seat was used by US Airways and 4 seats were used by UA. None of these seats were allocated or given to CA customers. When an airline such as UA cancels its allocated and reserved mileage award seats, CA cannot allocate more mileage award seats for use by UA ticketed passengers after CA cancels its reserved mileage award seats, as this would open the door to a carrier such as UA controlling the restricted inventory of CA seats to be used by UA mileage award passengers."

So the award theory, that CA passengers took the extra award seats, seems wrong. Revenue seats were probably still available (and not affected by award seats?).

I can guess that MAYBE someone on UA canceled and rebooked other UA awards. Seems mighty fishy, and seems that UA may should have a good record on this, if it was rebooked UA.

Thoughts? I am as puzzled as ever!
It's ambiguous. But one reading (probably the most reasonable) is that once reserved seats which were originally allocated to UA are cancelled, they return to general inventory and cannot be reallocated for UA awards.

In other words, cancellation of UA award seats would in fact work to the benefit of waitlisted CA customers.
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Old Apr 28, 14, 5:47 pm
  #761  
 
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Originally Posted by Kacee View Post
It's ambiguous. But one reading (probably the most reasonable) is that once reserved seats which were originally allocated to UA are cancelled, they return to general inventory and cannot be reallocated for UA awards.

In other words, cancellation of UA award seats would in fact work to the benefit of waitlisted CA customers.
"None of these seats were allocated or given to CA customers. " if the waitlist theory was true, wouldn't CA have an award seat allocated to its own member. I guess I took this statement as: no CA awards on this flight.
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Old Apr 28, 14, 5:49 pm
  #762  
 
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Originally Posted by Kacee View Post
It's ambiguous. But one reading (probably the most reasonable) is that once reserved seats which were originally allocated to UA are cancelled, they return to general inventory and cannot be reallocated for UA awards.

In other words, cancellation of UA award seats would in fact work to the benefit of waitlisted CA customers.
Their statement answers a question that nobody was asking, except maybe whether the awards were being booked on CA stock. I think people are looking for a history of the award allocation. They gave a breakdown of how many seats were allocated to which airline, but not how many of each were done before the cancellations.

If whoever was doing this was actually canceling on UA and then immediately rebooking through UA, then UA should be able to see that and rectify the situation.
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Old Apr 28, 14, 6:07 pm
  #763  
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Originally Posted by critten View Post
"None of these seats were allocated or given to CA customers. " if the waitlist theory was true, wouldn't CA have an award seat allocated to its own member. I guess I took this statement as: no CA awards on this flight.
Again, it's ambiguous. But that sentence appears before the description of what happened to the seats post-cancellation. I recognize there may be a language issue here. But if I'm just interpreting this based on how it's written in English, I don't see any statement as to what happened to the seats after they were allegedly cancelled by UA.

Ultimately, the only way to know for sure what really happened would be to see the actual record of what happened with the seats. Were they rebooked by UA pax, did they go back in the revenue pool, or were they used for CA award bookings?

Originally Posted by villox View Post
If whoever was doing this was actually canceling on UA and then immediately rebooking through UA, then UA should be able to see that and rectify the situation.
Yeah presumably it would take UA about five minutes to run that report.

And that would be such a gross violation of UA program rules, I would expect some pretty swift and draconian action on UA's part.
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Old Apr 28, 14, 6:14 pm
  #764  
 
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Originally Posted by critten View Post
UPDATE:

Response by CA in regards to the award booking.

"The mileage award seats allocated for the CA flights in question were limited and were used as follows: 2 seats were used by CX, 2 seats were used by AC, 1 seat was used by US Airways and 4 seats were used by UA. None of these seats were allocated or given to CA customers. When an airline such as UA cancels its allocated and reserved mileage award seats, CA cannot allocate more mileage award seats for use by UA ticketed passengers after CA cancels its reserved mileage award seats, as this would open the door to a carrier such as UA controlling the restricted inventory of CA seats to be used by UA mileage award passengers."

So the award theory, that CA passengers took the extra award seats, seems wrong. Revenue seats were probably still available (and not affected by award seats?).

I can guess that MAYBE someone on UA canceled and rebooked other UA awards. Seems mighty fishy, and seems that UA may should have a good record on this, if it was rebooked UA.

Thoughts? I am as puzzled as ever!
This statement basically tells nothing, and who says Chinese brokers only use CA miles to book those CA O/I seats being released from unauthorized cancellation?

AFAIK, the mileage programs mentioned above (CX/AC/US) are widely used in Chinese frequent flyer community.
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Old Apr 28, 14, 8:01 pm
  #765  
 
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Originally Posted by lewende View Post
This statement basically tells nothing, and who says Chinese brokers only use CA miles to book those CA O/I seats being released from unauthorized cancellation?

AFAIK, the mileage programs mentioned above (CX/AC/US) are widely used in Chinese frequent flyer community.
Well if it went to other ua people, I got the cancellation 5 min after it happened and checked ca stock. 10mins and I was already talking to a rep about it. I don't think that availability reshowed up for awhile if ever. That is why CA award waitlist made sense. But if there are no CA award seats- they must know exactly when award is released (maybe instant) and took it. Usually, when I book an award it does not remove it from the site right away either(just errors when trying to book too many seats)

Just puzzling who knows
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