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2014 UA Issued Awards on Air China (CA) Are Mysteriously Being Canceled (Hacked?)

2014 UA Issued Awards on Air China (CA) Are Mysteriously Being Canceled (Hacked?)

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Old May 13, 14, 4:42 am   -   Wikipost
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Last edit by: Pat89339
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A number of folks with award flights booked on CA (Air China) found their reservations cancelled. The only notification of cancellation appears to be an email in from UA written in chinese. UA reps confirmed that cancellations were made online and CA award space was no longer available. UA can rebook on other flights when award space is available.

It is plausible that a third party with access to PNR and pax name on the flight can fraudulently cancel an existing itinerary and book the reopened award seat.

Affected FlyerTalk members — with links to where in this discussion they posted their experiences — include:
  1. MikeMpls
  2. nihaoa
  3. lewende Reported 4 friends with this issue
  4. ordbkk
  5. twebst
  6. kb1992
  7. litesleeper
  8. zombietooth
  9. critten Reported 2/3 confirmations (3 people CA Business class) cancelled at the same time
  10. skyvanman Also 1 friend with the issue
  11. chris1234
  12. atiger29
  13. bubble o bill
  14. genemk2
  15. jefftiger
  16. CuddlyFlyer
  17. gpeso8
  18. imm2b
  19. acf1270
  20. dgxoxo
  21. ACM two passengers
Originally Posted by ordbkk View Post
It seems everybody wants to see the message.. here was mine:
united.com 通知 - 航班预订取消
2014年4月17日 (星期四)
united.com | 优惠促销 | 预订 | 赢取前程万里 (MileagePlus®) 奖励里程 | 我的帐户

先生 ORDBKK
您的预订 MYRES123 已取消,我们已收到您的退款申请。申请信用卡退款需 7 个工作日。如果信用卡退款未在一个付款周期内寄出,请联系信用卡公司。对于包括现金退款在内的 所有其他形式 的付款,需要 20 个工作日。

如需详细信息或查看退款的状态,请访问 united.com 并提供您的机票号码。

感谢您使用 united.com

电子邮件信息
请不要使用“回复”地址回复此邮件。
此电子邮件中的信息仅供原接收人使用。
如果您遇到技术问题,请通过电子邮件或电话联系 united.com 服务支持。
通知:机票取消确认
电子邮件地址: [email protected]

Originally Posted by ordbkk View Post
For tracking purposes, I went through the 27 pages of this thread and compiled a list of those affected:

MikeMpls
nihaoa
lewende (reported 4 friends with this issue)
ordbkk
twebst
kb1992
litesleeper
zombietooth
critten
skyvanman (also 1 friend with the issue)
jefftiger (but, happened during October 2013)

So we're at 13 people affected, although some like critten have had multiple trips canceled.
From what I understand, all of these occurred in the last 3 weeks.
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Old Apr 24, 14, 2:27 pm
  #601  
 
Join Date: Oct 2012
Location: Chicago
Programs: UA 1k
Posts: 83
It seems everybody wants to see the message.. here was mine:

united.com 通知 - 航班预订取消
2014年4月17日 (星期四)
united.com | 优惠促销 | 预订 | 赢取前程万里 (MileagePlus®) 奖励里程 | 我的帐户

先生 ORDBKK
您的预订 MYRES123 已取消,我们已收到您的退款申请。申请信用卡退款需 7 个工作日。如果信用卡退款未在一个付款周期内寄出,请联系信用卡公司。对于包括现金退款在内的所有其他形式 的付款,需要 20 个工作日。

如需详细信息或查看退款的状态,请访问 united.com 并提供您的机票号码。

感谢您使用 united.com

电子邮件信息
请不要使用“回复”地址回复此邮件。
此电子邮件中的信息仅供原接收人使用。
如果您遇到技术问题,请通过电子邮件或电话联系 united.com 服务支持。
通知:机票取消确认
电子邮件地址: [email protected]
ordbkk is offline  
Old Apr 24, 14, 2:46 pm
  #602  
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Originally Posted by ordbkk View Post
It seems everybody wants to see the message.. here was mine:
Thanks. That explains everything
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Old Apr 24, 14, 2:52 pm
  #603  
 
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Originally Posted by Kacee View Post
Thanks. That explains everything
Google Translate does an amazing job on that one -- it's 100% comprehensible and, even more impressive, almost completely grammatically correct.
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Old Apr 24, 14, 2:54 pm
  #604  
 
Join Date: Jul 2013
Posts: 121
is it possible to lock the united award reservation going through china air?

im really starting to sweat this since I have IAH-PEK on CA in november and its a family of four 2J/2F awards.
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Old Apr 24, 14, 2:57 pm
  #605  
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Originally Posted by ajGoes View Post
Google Translate does an amazing job on that one -- it's 100% comprehensible and, even more impressive, almost completely grammatically correct.
It does do a good job, and they deserve credit, but one reason is that it was (I believe) originally written in English, and translated fairly mechanically (although by a human) from English into Chinese. Translating it back tends to return to the original formulation. That's especially true for systems like Google Translate that are generally trained on bilingual text that is written in parallel in two different languages. If you started with something that had been composed from scratch by a Chinese speaker, with no original English formulation, then translating it into English would be harder.
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Old Apr 24, 14, 3:01 pm
  #606  
 
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Originally Posted by Szamboti View Post
is it possible to lock the united award reservation going through china air?

im really starting to sweat this since I have IAH-PEK on CA in november and its a family of four 2J/2F awards.
If I were you, I would rebook it now, using anything but CA. Don't wait for it to get poached closer to departure, when rebooking it might be more difficult or impossible. I would also ask United to change your confirmation number if they can.. tell them your information was exposed and you need a new one.
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Old Apr 24, 14, 3:24 pm
  #607  
 
Join Date: Jun 2011
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Originally Posted by ordbkk View Post
If I were you, I would rebook it now, using anything but CA. Don't wait for it to get poached closer to departure, when rebooking it might be more difficult or impossible. I would also ask United to change your confirmation number if they can.. tell them your information was exposed and you need a new one.
Most likely there is little to no award space for the next 3-6 months on most flights unless United is willing to open additional award space to accommodate...
satz is offline  
Old Apr 24, 14, 4:06 pm
  #608  
 
Join Date: Mar 2013
Location: India, & Great State of TEXAS
Programs: AA EX-Plat ** , UA 1K, IHG platinum
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WOW. ..this is unbelievable. UA still don't have a Clue. Even after 3 weeks no defense!!
IAHUArunner is offline  
Old Apr 24, 14, 4:11 pm
  #609  
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Originally Posted by satz View Post
Most likely there is little to no award space for the next 3-6 months on most flights unless United is willing to open additional award space to accommodate...
Award availability is highly route and carrier dependent. Depending on the route, there may well be plenty of availability on TG, OZ, and/or BR, all of which are quite generous with award space.
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Old Apr 24, 14, 4:23 pm
  #610  
 
Join Date: May 2012
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Originally Posted by satz View Post
Most likely there is little to no award space for the next 3-6 months on most flights unless United is willing to open additional award space to accommodate...
I would book elsewhere if you can as well.

Well United did open up space for me, the only issue would be if the flight is fully booked (no award inventory whatsoever)+ 4+hrs on the phone to explain. I would book OZ or TG if available in a heartbeat rather than wait it out. I haven't tried EVA airlines, but they have alot of routes on the award system (don't book an MD80, so old!)
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Old Apr 24, 14, 4:23 pm
  #611  
 
Join Date: Jun 2011
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Originally Posted by Kacee View Post
Award availability is highly route and carrier dependent. Depending on the route, there may well be plenty of availability on TG, OZ, and/or BR, all of which are quite generous with award space.
I'm aware of this but the next 3-6 months correspond to the summer period where travel is usually busy. I'd love to be wrong but I think that you will find very little award space if any on long haul star alliance flights.

I have 2 ressie with a long haul CA leg in the end of June, I was not able to find any alternative.
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Old Apr 24, 14, 4:36 pm
  #612  
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Originally Posted by satz View Post
I'm aware of this but the next 3-6 months correspond to the summer period where travel is usually busy. I'd love to be wrong but I think that you will find very little award space if any on long haul star alliance flights.

I have 2 ressie with a long haul CA leg in the end of June, I was not able to find any alternative.
It really depends on the route. I'm sorry to hear that you're not finding availability on yours. I know how frustrating that can be.
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Old Apr 24, 14, 4:43 pm
  #613  
 
Join Date: Mar 2013
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Originally Posted by Szamboti View Post
is it possible to lock the united award reservation going through china air?

im really starting to sweat this since I have IAH-PEK on CA in november and its a family of four 2J/2F awards.
UA should be able to place hold or or remove online cancellation on these reservations. They are aware of the issue and are still leaving the pax vulnerable! Are they opening up any extra inventory to accommodate the victims?
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Old Apr 24, 14, 5:19 pm
  #614  
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Well,

I'm flying back in 1st on the last day of November, and am concerned, but there are no seats at all within several days

So I keep checking at least every day
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Old Apr 24, 14, 6:40 pm
  #615  
 
Join Date: May 2012
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Originally Posted by IAHUArunner View Post
UA should be able to place hold or or remove online cancellation on these reservations. They are aware of the issue and are still leaving the pax vulnerable! Are they opening up any extra inventory to accommodate the victims?
they are opening up space manually. If there is standard awards, they will open up saver seats for ya. Unfortunately, it takes a LOT of time on the phone explaining to each department and researching to finally get it done. I'd advise you make sure you get what you want as a replacement locked down before rebooking, as there is no easy way to get them to change flights.
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