uanj

All my flight updates have been coming in Spanish, too! Does not matter though because I get faster updates from tripit, and in English! I also get the occasional marketing letter from ual.com in Japanese but that may be because I had a mailing address in Japan for seven years.

OP, really glad that everything worked out for you and hope you have a great trip. Granted things are not perfect with United, but it has to be challenging working with so many different airlines in a large network and some of those airlines change their flights, timing, and flight numbers pretty frequently. I had difficulty checking in for an ET flight issued by UA because ET had changed the flight number shortly after the ticket was issued. These minor inconveniences are nothing to me compared to the advantage of earning and redeeming across the Star network.

LilAbner

^

Saturday my wife lost her f/c seat on an RJ to LAX due to downsizing by United Airlines (actually Skywest).

United Airlines (actually a new t/a) gave her a b/p for Eva Air and told her to pass the ticket counter @ the Bradley terminal and head straight to the gate. WRONG,TSA sent her back to Eva.

United Airlines checked her bags all the way thru to KKC (Khon Kaen) via BKK and informed her that her overweight luggage would be NO PROBLEM as she was a 1K/Gold BIG shot. Actually TG put the brakes on this theory after she cleared customs and rechecked in at the domestic terminal. Other factors made this work out in the end, however.

So, as stated above, minor inconveniences will happen, and three languages were involved (English, Chinese, and Thai) but when my wife finally arrived at her village all she could do was rave about her flights and the service extended to her.

Just making it half way around the world, on her own, with the Star network looking out for her, every step of the way, and with all of the recent headlines of people not being able to get straight answers about their loved one's, makes me glad that I stuck with UA the past 18 years. ^

LaserSailor

Horrible! Mandarin or Canton?

JVPhoto

This thread is like going to a restaurant, getting the bill, being charged for an additional steak and then going on Yelp from your phone while there writing a horrible review and then asking the waitress to take the mistake off the bill.

CDKing

Ouch. I initially had that for my return from OZfest. So glad i changed to TG earlier

PTahCha

Not quite. More like getting a bill in Chinese in a NYC steakhouse, and have to ask the server to translate for you.

Loren Pechtel

It's an e-mail--there's no difference. Mandarin and Cantonese are mutually unintelligible dialects, not actually different languages. That's why you often see Chinese movies subtitled in Chinese.

LaserSailor

Got it. Like Arabic and Hebrew.

mduell

Simplified or traditional?

redtailshark

Si mi muchacho....it's a bad sign, because, the Spanish notifications presage step 2 of those "changes that you will like." Next up, UA MP will claim - and become -

:-: mejor en su clase :-:

nihaoa

In January I made two separate F award reservations using UA miles on-line from China to US, all operated by Air China, with 70,000 miles/$ 40.50 each. I received emails from United for the eTicket Itinerary and Receipt. For the peace of mind, I also called Air China, and they were able to see all the reservations.

To my surprise, yesterday evening (04/08) I received three emails from United written in Chinese informing me that those reservations were cancelled, and the refunds are in processing. I then immediately logged into my United account and found indeed they were gone—one under the “cancelled” button, and the other one in “Inactive” button, with no miles being deposited into my account. At that time I called United 1K line—the first representative checked for a while, telling me the system told her that “the reservations were cancelled by me from my computer…” Actually I have NEVER touched those reservations since they were confirmed in January, and I even didn’t log into United website yesterday before the incident occurred. She said she cannot do anything and then transferred to web support; web support cannot do anything either then transferred to a supervisor based in Houston. I requested to restore to the original itinerary. It was almost 1130 pm California time, and the supervisor wasn’t friendly and helpful at all, but insisting on either me or someone else logged into my account to have them cancelled, so again there is nothing she can do. During our heated conversion, she reluctantly called Air China US office (actually it was closed at that time), but she refused to call Air China office in China. I was offered UA 888 instead with economy class. So at the end she suggested me to call today to request another supervisor to call Air China to see if they can be of any help. Certainly I will call UA again today. Besides that, I appreciate if you have any suggestion to help have this issue resolved. Thanks.

snic

It sounds like someone logged into your account and canceled the awards, maybe in an attempt to get the miles redeposited so the thief could then use them.

The first thing I would do is change the password and PIN number on your account. The second thing I would do is try to get UA web support to look at their records to tell you when the log-ins occurred and from where. If you need to, you might be able to use that information to convince UA that you didn't cancel the tickets, and that it was done fraudulently.

Good luck in getting UA and Air China to make this right. Unfortunately, probably the best you can hope for us UA F, assuming that the original Air China flights no longer have F award availability.

GBadger

There was another recent thread on this. I think it has to do with Air China flights that were cancelled -- Air China basically cancelled the reservations instead of re-routing/re-ticketing. Don't have time to re-read that thread, but it may be a good starting place!

wrp96

Are you thinking about the ones that were flying from SYD and they got the cancellation notifications in Chinese - when they don't speak Chinese?

GBadger

That's the one -- it's linked in my post.