Premier line says systems are down [Update noon CT: UA says system back up] 18-Feb-14
Feb 18, 14, 1:13 pm
#91
Join Date: Dec 2009
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Originally Posted by craz
Jeff just did that, he also said until they can locate enough key punch machines they will do everything by hand
Feb 18, 14, 1:19 pm
#92
Join Date: Sep 2005
Location: AKC
Posts: 8,621
If it were simply a network error, I wouldn't bother mentioning this, but since it's ENIAC blowing a vacuum tube that's a different story. To wit, sometimes when computer systems are operating erratically, mistakes in the customer's favor can happen. Not that I'm suggesting anyone look for an opportunity to take advantage of good o'l United, mind you.
RNE, just saying.
RNE, just saying.
Feb 18, 14, 1:46 pm
#93
Used to be MBS PremExec
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Originally Posted by fly18725
I can think of at least 1 IT "meltdown" at every major US carrier in the last year. I think Sabre has had more than 1.
I never have been a big supporter of the "everyone else does it" defense, not just of airlines (which UA is doing in a BIG way these days) but of all business and people in general. My dearly departed mom used to say something about a bridge and jumping off it. If DL is rude to passengers and AA constantly cancels flights, there's no reason that UA has to follow suit...I think the same applies to computer systems, especially since I'm now sweating my flight later, as I'm taking a delay. My 45-minute layover at ORD this afternoon will now be a 20-minute one. Otherwise, I'm bunking up at the ORD Hilton, with no guarantee that I'm making my trade show.
Feb 18, 14, 2:04 pm
#94
Join Date: Feb 2003
Location: PHL
Programs: UA Plat, 2MM
Posts: 1,696
Originally Posted by PV_Premier
+1. it's unacceptable. UA IT is the joke of the industry.
Feb 18, 14, 2:11 pm
#95
Join Date: Jul 2010
Location: CMH
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Posts: 734
Originally Posted by UA Insider
Hi everyone, please see an update here. This morning we experienced intermittent issues with our passenger service computer system, causing some flight delays. With the system now restored, we are working to get our customers to their destinations as soon as possible. We apologize for any inconvenience.
-UA Insider
-UA Insider
Feb 18, 14, 2:14 pm
#96
Join Date: Jan 2011
Location: DFW...at the moment
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Posts: 609
DL IT is mostly a problem when it comes to the "broken" award calendar. I've never experienced a serious outage on DL, though I have on both AA and UA.
It would seem to me that fixing/nixing SHARES should be a priority--these outages have a really high cost.
It would seem to me that fixing/nixing SHARES should be a priority--these outages have a really high cost.
Feb 18, 14, 3:10 pm
#97
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Note to Jeff:
Some from Chicago/Houston should have lost the job(s) already.
Is this the 3rd or 4th problem in the last 12 months?
Some from Chicago/Houston should have lost the job(s) already.
Is this the 3rd or 4th problem in the last 12 months?
Feb 18, 14, 3:16 pm
#98
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
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Originally Posted by craz
Jeff just did that, he also said until they can locate enough key punch machines they will do everything by hand
Originally Posted by boss315
god I needed a laugh on this Tuesday that everyone thinks is Monday by trying to jam in two days of work!
Feb 18, 14, 3:16 pm
#99
Join Date: May 2006
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Sabre Did NOT Crash Last Year
American Airlines has admitted it was their overlay to Sabre that crashed. Sabre never crashed. http://www.cringely.com/2013/04/29/h...-its-computer/
Feb 18, 14, 3:17 pm
#100
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Originally Posted by TonyBurr
Sorry, I strongly disagree with you. UA IT is NOT the joke of JUST the airline industry, it is a joke of a much, much broader scope than the airlines.
Originally Posted by garykung
Note to Jeff:
Some from Chicago/Houston should have lost the job(s) already.
Is this the 3rd or 4th problem in the last 12 months?
Some from Chicago/Houston should have lost the job(s) already.
Is this the 3rd or 4th problem in the last 12 months?
Feb 18, 14, 3:51 pm
#101
Join Date: Jun 2011
Posts: 790
Originally Posted by RNE
If it were simply a network error, I wouldn't bother mentioning this, but since it's ENIAC blowing a vacuum tube that's a different story. To wit, sometimes when computer systems are operating erratically, mistakes in the customer's favor can happen. Not that I'm suggesting anyone look for an opportunity to take advantage of good o'l United, mind you.
RNE, just saying.
RNE, just saying.
Well, at first, I found F tix usually in the range of C and then I found C just a little above full Y. I had no idea there was an outage. What I do know is that the Mrs. is going to be happy and that more than 2B in cuts will be needed after this. Ironically, my thought when finding the tix was that UA must have had such poor bookings this Qtr that UA was offering deep discounts to elicit more purchases. I guess it is working...
Feb 18, 14, 4:34 pm
#102
Join Date: Jun 2008
Posts: 833
Originally Posted by Beckles
I mainly read the DL and WN boards here on FT and it's common to see similar comments for each of those airlines here on FT ... maybe airlines' IT systems are more complicated than they get credit for here on FT ...
On the positive note, my future brother in law now works for Allstate and has flown to/from the pacific coast in the corporate Gulfstream! Safe Travels to All!
Feb 18, 14, 4:40 pm
#103
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Computer problems 18 Feb 2014
Joe Brancatelli reported earlier some flights are checking in manually, and there are numerous delays today.
"We are experiencing issues with our passenger service computer system. We are working to resolve this as quickly as possible and apologize to our customers for any inconvenience." - UA
This morning, FlightStats.com reported that United is running 57 percent on-time for departures. At the moment BOS, DEN, LAX and ORD are experiencing below 40% on time rates. Link to FlightStats' tracking of United: http://www.flightstats.com/go/Airlin...airlineCode=UA
Departures at this moment are 54% on time, Arrivals 60% on time.
Just a friendly heads-up in case anyone is experiencing any problems.
"We are experiencing issues with our passenger service computer system. We are working to resolve this as quickly as possible and apologize to our customers for any inconvenience." - UA
This morning, FlightStats.com reported that United is running 57 percent on-time for departures. At the moment BOS, DEN, LAX and ORD are experiencing below 40% on time rates. Link to FlightStats' tracking of United: http://www.flightstats.com/go/Airlin...airlineCode=UA
Departures at this moment are 54% on time, Arrivals 60% on time.
Just a friendly heads-up in case anyone is experiencing any problems.
Feb 18, 14, 4:55 pm
#105
Join Date: Jun 2002
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Originally Posted by JDiver
Joe Brancatelli reported earlier some flights are checking in manually, and there are numerous delays today.
[I]Departures at this moment are 54% on time, Arrivals 60% on time.
Just a friendly heads-up in case anyone is experiencing any problems.
[I]Departures at this moment are 54% on time, Arrivals 60% on time.
Just a friendly heads-up in case anyone is experiencing any problems.
