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BusinessFirst Arrivals in Europe (discontinued)

BusinessFirst Arrivals in Europe (discontinued)

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Old Sep 19, 17, 7:55 am   -   Wikipost
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Last edit by: WineCountryUA
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Multiple reports this has been discontinued!! List has been removed from United website.

Originally Posted by jparrott View Post
Just received from 1kvoice:

"Dear [jparrott],

Based on a recent update, showers that were provided by any hotels or
third party facilities are no longer available.

Showers are available for select customers arriving prior to 12:00 p.m.
at Frankfurt, Heathrow, San Francisco, and Zurich. Please
see a United Club representative at the applicable airport for more
information."
FRA -- LH Arrival lounge
ZRH -- LX Arrival lounge
LHR, SFO -- UA Arrival lounges


Arrivals facilities

An Arrivals facility is a retreat where United Global First and United BusinessFirst customers arriving by noon on a same-day ticket may freshen up with a shower. Guests can enjoy a breakfast and use complimentary Wi-Fi at some locations. Start your day refreshed at an Arrivals facility.

Before their departing international flight, United Global First and United BusinessFirst customers must ask a United representative at the airport to access the Arrivals facility. Access is subject to availability. Customers cannot bring guests into the Arrivals facilities.
Arrivals facilities
Code:
 Airport 	Arrivals facilities
 Amsterdam, Netherlands (AMS) 	Mercure Hotel Amsterdam Airport
 Sheraton Amsterdam Airport Hotel & Conference Center
 Barcelona, Spain (BCN) 	Business Center - Terminal 1 Arrivals
 Belfast, Northern Ireland (BFS) 	Hilton Templepatrick Hotel
 Berlin, Germany (TXL - Tegel) 	Mercure Airport Hotel Berlin Tegel
 Birmingham, England (BHX) 	Hotel Novotel Birmingham Airport
 Brussels, Belgium (BRU) 	Sheraton Brussels Airport Hotel
 Dublin, Ireland (DUB) 	Carlton Dublin Airport Hotel
 Edinburgh, Scotland (EDI) 	Holiday Inn Express Edinburgh Airport
 Frankfurt, Germany (FRA) 	Lufthansa Welcome Lounge, Terminal 1, B Departures
 Geneva, Switzerland (GVA) 	Möevenpick Hotel & Casino Geneva
 Glasgow, Scotland (GLA) 	Holiday Inn Glasgow Airport
 Hamburg, Germany (HAM) 	      Courtyard by Marriott Hamburg Airport
 London, England (LHR - Heathrow) Terminal 2, dedicated lounge outside arrivals hall (when exiting the customs channels, turn left)
 Madrid, Spain (MAD) 	        Meliá Barajas Hotel
 Manchester, England (MAN) 	Radisson Blu Hotel Manchester Airport
 Etrop Grange Hotel Manchester Airport
 Milan, Italy (MXP) 	        Sheraton Milan Malpensa Airport Hotel, Terminal 1
 Munich, Germany (MUC) 	        Kempinski Hotel Airport München, near Terminal 2
 Oslo, Norway (OSL)              Radisson Blu Airport Hotel, Oslo Gardermoen
 Paris, France (CDG) 	        Sheraton Paris Airport Hotel in Terminal 2
 Rome, Italy (FCO) 	        Hilton Rome Airport Hotel (Available for customers whose final destination is Rome)
 Alitalia Le Navi or Borromini lounges (Available for customers arriving and connecting through Rome)
 San Francisco, CA (SFO) 	United Arrivals Lounge, Terminal 3, Baggage level
 Shannon, Ireland (SNN) 	        Park Inn by Radisson, Shannon Airport
 Stockholm, Sweden (ARN - Arlanda) 	Radisson Blu SkyCity Hotel Stockholm-Arlanda
 Zurich, Switzerland (ZRH) 	      Swiss Airlines Arrivals Lounge
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Old Feb 15, 14, 4:10 am
  #1  
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BusinessFirst Arrivals in Europe (discontinued)

I came in from PMUA, so I'm less familiar with PMCO's products, but I recall the CO product offering either arrivals lounge access or a day room at a local airport hotel for BF passengers.

I was on UA18 (EWR-MXP) last night, and when I asked a flight attendant about this service (putting emphasis on "I'd like to take a shower"), he began telling me how they'll be waking us up 2 hours before arrival to serve breakfast. Great... This was neither the information I was looking for nor was it anything to look forward to (East Coast-Europe redeyes are too short as it is, let alone being woken up that early).

The service director was somewhere on the plane at some point (she made an announcement), but was seemingly no where to be found to ask it of her directly. Is this service dead (even as a PMUA guy, I can appreciate it ) or not?
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Old Feb 15, 14, 5:15 am
  #2  
 
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If flying BF on the pmCO routes into London, you can use the Yotel for a shower and change of clothes. It isn't much but can get you clean and freshened up if you are going straight to work or a meeting. I'd guess there are similar arrangements at other European airports, but I'm not 100% certain.
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Old Feb 15, 14, 5:45 am
  #3  
 
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Thanks for a reminder. I was wondering about this as well. Even during CO days, the cabin crew didn't do this. You had to ask the Concierge on the ground (do they still exist? - haven't seen one lately) prior to the departure. There would be a Concierge at the arrival gate with a voucher or instructions... The shower section of the united.com is gone (used to have a list of destinations with shower facilities on arrival) - not a good sign.

I used to take advantage of this all the time. It was great and for me one of THE reason to fly Continental. At airports without CO lounge ( for example CDG T2 several years ago) you would get access to a room at the Sheraton in the terminal for 2 hours.

Since the merger, I flew mostly via FRA and MUC, so never had to deal with this. It would be great if UA still offered this service.
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Old Feb 15, 14, 5:48 am
  #4  
 
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From the now locked CO forum. The post is from 2006

I just flew into MXP on 22 May - the arrivals facility is still the Villa Malpensa Hotel, located just off airport property. You get a room for a couple of hours and shuttle service to the hotel. Not luxurious or entirely convenient, but it served its purpose for a pre-8 AM arrival.

The agent at the CO counter at MXP mentioned that they are still "working on" an arrangement with an affiliated onsite lounge for arrivals (which I would guess is one of the Alitalia facilities).

Returned to the US via FCO, so I can't speak to the MXP departure lounge.
Best bet is to ask the gate agent that meets your airplane if there is still some type of arrivals arrangement for BF passengers.

Good luck.
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Old Feb 15, 14, 6:26 am
  #5  
 
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Why can't united be more transparent?

Why can't United make the arrivals arrangement more transparent? Why should passengers have to discover this? Certainly there are airlines where FAs distribute information on arrival facilities in flight.

Surprises me though that UA would not invest in an arrivals lounge at new terminal at LHR given their volume of flights. The old CO had a lounge in LGW with much less flights and that disappeared when CO moved to LHR. Harder to compete with BA/VS for business pax without offering lounge.

Is there a link to anywhere that states which airports (including in US) have arrival facilities for BF passengers?
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Old Feb 15, 14, 8:37 am
  #6  
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Originally Posted by ani90 View Post
Is there a link to anywhere that states which airports (including in US) have arrival facilities for BF passengers?
Nope.

GG SHOWER (might be GG SHOWERS) tells the agents what to look for. FAs won't know anything about the service so don't bother them about it.

Ask the Grey Coat/GS Rep pre-flight, especially if at EWR as they are mostly former sCO BF Concierges and they know about the offering. You may also have to ask the Grey Coat meeting the flight - typically standing in the jet bridge when the door is opened - or, in some cases, go to the check-in counter and find the one "real" US employee rather than the contractors handling bags and get them to look it up.
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Old Feb 15, 14, 9:18 am
  #7  
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Originally Posted by ani90 View Post
Why can't United make the arrivals arrangement more transparent? Why should passengers have to discover this? Certainly there are airlines where FAs distribute information on arrival facilities in flight.
Having it they can use it as a bullet point in sales presentations.

Making it hard to use them saves operating expense.
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Old Feb 15, 14, 10:47 am
  #8  
 
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Arriving at Terminal 1 at Heathrow you take the lifts up to the departure level.
Walk to the far left and take the stairs up and you'll see the signs for the Arrival lounge for UA.
A breakfast menu is there for you to choose from so enjoy that
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Old Feb 15, 14, 11:04 am
  #9  
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Originally Posted by ani90 View Post
Why can't United make the arrivals arrangement more transparent? Why should passengers have to discover this? Certainly there are airlines where FAs distribute information on arrival facilities in flight.
Not letting passengers know certainly keeps costs down. It does impair their ability to differentiate their offering from everyone else, though.

I do appreciate AA's dilligence in passing out the "we're here for you at London" slips with the dinner menus. (And yes, I have paid more to fly AA in Y [hoping for an upgrade] than a UA W fare to LON [also hoping for an upgrade] just the arrivals lounge as an arriving EXP should my upgrade fail to clear.)

Originally Posted by ani90 View Post
Surprises me though that UA would not invest in an arrivals lounge at new terminal at LHR given their volume of flights.
Is there not even going to be a joint *A arrivals lounge like their is now for T1?

Originally Posted by sbm12 View Post
GG SHOWER (might be GG SHOWERS) tells the agents what to look for. FAs won't know anything about the service so don't bother them about it.
Unfortunately, even the TSA Precheck line was a bit crazy (~25 minutes) last night and was followed by police cordoning off part of Terminal C just after security while waiting for a dog to come sniff a bag that someone had left behind at the checkpoint, so I was dashing to catch my flight.

Originally Posted by sbm12 View Post
Ask the Grey Coat/GS Rep pre-flight, especially if at EWR as they are mostly former sCO BF Concierges and they know about the offering.
There wasn't a representative preflight, to the best of my knowledge. The flight had started boarding late but somehow they managed to slam the door shut on schedule (followed by waiting to push back). Once again, I rarely have flown PMCO TATL, so my last data point is for EWR-CPH (where we did have a preflight representative who was able to tell me that no, there were no arrivals options at CPH) in 2012.

Originally Posted by sbm12 View Post
You may also have to ask the Grey Coat meeting the flight - typically standing in the jet bridge when the door is opened - or, in some cases, go to the check-in counter and find the one "real" US employee rather than the contractors handling bags and get them to look it up.
I didn't see anyone meeting the flight either, although perhaps I should have gone over to check-in to see my options.

Originally Posted by mduell View Post
Having it they can use it as a bullet point in sales presentations.
Continental used to list this information on their website premerger, I believe.

Edit: Per the Wayback Machine https://web.archive.org/web/20120118...amenities.aspx:

Asia
  • Tokyo, Japan (NRT - Narita)
Europe
  • Amsterdam, Netherlands (AMS)
  • Athens GR (ATH) [Seasonal]
  • Barcelona, Spain (BCN)
  • Belfast, Northern Ireland (BFS)
  • Berlin, Germany (TXL - Tegel)
  • Birmingham, England (BHX)
  • Brussels, Belgium (BRU)
  • Dublin, Ireland (DUB)
  • Edinburgh, Scotland (EDI)
  • Frankfurt, Germany (FRA)
  • Geneva, Switzerland (GVA)
  • Glasgow, Scotland (GLA)
  • Hamburg, Germany (HAM)
  • London, England (LHR - Heathrow)
  • Madrid, Spain (MAD)
  • Manchester, England (MAN)
  • Milan, Italy (MXP)
  • Oslo, Norway (OSL)
  • Paris, France (CDG)
  • Rome, Italy (FCO)
  • Shannon, Ireland (SNN)
  • Stockholm, Sweden (ARN - Arlanda)
  • Stuttgart, Germany (STR)
  • Zurich, Switzerland (ZRH)
North and South America
  • Houston, TX* (IAH - Intercontinental)
  • New York/Newark, NJ* (EWR - Liberty)
*Shower facilities located in a Continental United Club.

Last edited by FlyerChrisK; Feb 15, 14 at 1:46 pm Reason: Found historical listing of shower facilities
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Old May 10, 14, 11:41 pm
  #10  
 
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United (now) has a list of arrivals facilities:

http://www.united.com/web/en-US/cont...nal_first.aspx

Has anyone used it at BRU recently? Is it just a short-term room at the Sheraton?
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Old May 10, 14, 11:49 pm
  #11  
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Originally Posted by mgcsinc View Post
United (now) has a list of arrivals facilities:
That's a new listing, isn't it?

Pretty nice perk, and nice to have a comprehensive listing.
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Old May 10, 14, 11:51 pm
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Originally Posted by Kacee View Post
That's a new listing, isn't it?

Pretty nice perk, and nice to have a comprehensive listing.
Seems to be, since in Feb it sounds like there was no list. It's a great perk.

I'll be traveling LAX-IAD-BRU, and I'm curious exactly when in that schlep I'm supposed to request the service, and from whom.
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Old May 10, 14, 11:58 pm
  #13  
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Originally Posted by mgcsinc View Post
Seems to be, since in Feb it sounds like there was no list. It's a great perk.

I'll be traveling LAX-IAD-BRU, and I'm curious exactly when in that schlep I'm supposed to request the service, and from whom.
My prediction: No one will know what the heck you're talking about

You can probably start drafting the rant thread right now.
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Old May 11, 14, 12:11 am
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Originally Posted by Kacee View Post
My prediction: No one will know what the heck you're talking about

You can probably start drafting the rant thread right now.
I'm excited to get to reference GG SHOWERS.
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Old May 11, 14, 4:20 am
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Originally Posted by mgcsinc View Post
United (now) has a list of arrivals facilities:

http://www.united.com/web/en-US/cont...nal_first.aspx

Has anyone used it at BRU recently? Is it just a short-term room at the Sheraton?
I fly into BRU relatively regularly (as recently as Wednesday) and it's not clear where you could go or who you could ask. There's speculation that the Sheraton provides this service, but I've stayed at the Sheraton and sometimes had to wait over an hour to check in (room availability), so who knows.

I have had great arrival showers at other airports though (e.g. LHR, CDG, and of course IAH/EWR).

Please post if you figure it out.
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