Jun 25, 2014, 10:22 pm
Last edit by: WineCountryUA
Multiple reports this has been discontinued!! List has been removed from United website.
FRA -- LH Arrival lounge
ZRH -- LX Arrival lounge
LHR, SFO -- UA Arrival lounges
Arrivals facilities
An Arrivals facility is a retreat where United Global First and United BusinessFirst customers arriving by noon on a same-day ticket may freshen up with a shower. Guests can enjoy a breakfast and use complimentary Wi-Fi at some locations. Start your day refreshed at an Arrivals facility.
Before their departing international flight, United Global First and United BusinessFirst customers must ask a United representative at the airport to access the Arrivals facility. Access is subject to availability. Customers cannot bring guests into the Arrivals facilities.
Arrivals facilities
Just received from 1kvoice:
"Dear [jparrott],
Based on a recent update, showers that were provided by any hotels or
third party facilities are no longer available.
Showers are available for select customers arriving prior to 12:00 p.m.
at Frankfurt, Heathrow, San Francisco, and Zurich. Please
see a United Club representative at the applicable airport for more
information."
"Dear [jparrott],
Based on a recent update, showers that were provided by any hotels or
third party facilities are no longer available.
Showers are available for select customers arriving prior to 12:00 p.m.
at Frankfurt, Heathrow, San Francisco, and Zurich. Please
see a United Club representative at the applicable airport for more
information."
ZRH -- LX Arrival lounge
LHR, SFO -- UA Arrival lounges
An Arrivals facility is a retreat where United Global First and United BusinessFirst customers arriving by noon on a same-day ticket may freshen up with a shower. Guests can enjoy a breakfast and use complimentary Wi-Fi at some locations. Start your day refreshed at an Arrivals facility.
Before their departing international flight, United Global First and United BusinessFirst customers must ask a United representative at the airport to access the Arrivals facility. Access is subject to availability. Customers cannot bring guests into the Arrivals facilities.
Arrivals facilities
Code:
Airport Arrivals facilities Amsterdam, Netherlands (AMS) Mercure Hotel Amsterdam Airport Sheraton Amsterdam Airport Hotel & Conference Center Barcelona, Spain (BCN) Business Center - Terminal 1 Arrivals Belfast, Northern Ireland (BFS) Hilton Templepatrick Hotel Berlin, Germany (TXL - Tegel) Mercure Airport Hotel Berlin Tegel Birmingham, England (BHX) Hotel Novotel Birmingham Airport Brussels, Belgium (BRU) Sheraton Brussels Airport Hotel Dublin, Ireland (DUB) Carlton Dublin Airport Hotel Edinburgh, Scotland (EDI) Holiday Inn Express Edinburgh Airport Frankfurt, Germany (FRA) Lufthansa Welcome Lounge, Terminal 1, B Departures Geneva, Switzerland (GVA) Möevenpick Hotel & Casino Geneva Glasgow, Scotland (GLA) Holiday Inn Glasgow Airport Hamburg, Germany (HAM) Courtyard by Marriott Hamburg Airport London, England (LHR - Heathrow) Terminal 2, dedicated lounge outside arrivals hall (when exiting the customs channels, turn left) Madrid, Spain (MAD) Meliá Barajas Hotel Manchester, England (MAN) Radisson Blu Hotel Manchester Airport Etrop Grange Hotel Manchester Airport Milan, Italy (MXP) Sheraton Milan Malpensa Airport Hotel, Terminal 1 Munich, Germany (MUC) Kempinski Hotel Airport München, near Terminal 2 Oslo, Norway (OSL) Radisson Blu Airport Hotel, Oslo Gardermoen Paris, France (CDG) Sheraton Paris Airport Hotel in Terminal 2 Rome, Italy (FCO) Hilton Rome Airport Hotel (Available for customers whose final destination is Rome) Alitalia Le Navi or Borromini lounges (Available for customers arriving and connecting through Rome) San Francisco, CA (SFO) United Arrivals Lounge, Terminal 3, Baggage level Shannon, Ireland (SNN) Park Inn by Radisson, Shannon Airport Stockholm, Sweden (ARN - Arlanda) Radisson Blu SkyCity Hotel Stockholm-Arlanda Zurich, Switzerland (ZRH) Swiss Airlines Arrivals Lounge
BusinessFirst Arrivals in Europe (discontinued)
May 11, 2014, 5:34 am
#16
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
United (now) has a list of arrivals facilities:
http://www.united.com/web/en-US/cont...nal_first.aspx
Has anyone used it at BRU recently? Is it just a short-term room at the Sheraton?
http://www.united.com/web/en-US/cont...nal_first.aspx
Has anyone used it at BRU recently? Is it just a short-term room at the Sheraton?
For those interested in obtaining the service, note that you must request it prior to leaving the originating airport.
Before their departing international flight, United Global First and United BusinessFirst customers must ask a United representative at the airport to access the Arrivals facility. Access is subject to availability. Customers cannot bring guests into the Arrivals facilities.
May 11, 2014, 6:35 am
#17
Join Date: Dec 2002
Location: Texas
Posts: 640
So I tried this about a week ago, asking one of the dragons at an IAD UA Club. She had no idea what I was talking about, even after I showed her the web page listing the various arrivals facilities including the one at Brussels.
May 11, 2014, 7:35 am
#18
Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, B6 Mosiac, VS, AA, DL (and a legacy UA 2MM)
Posts: 2,274
Here are the plans for the new lounges in Terminal 2 - to open next month - sounds nice!:
http://mediacentre.heathrowairport.c...unges-89b.aspx
May 11, 2014, 7:43 am
#19
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
It is smart to do so many of the facilities do not strictly require it. Speak with a "grey coat" agent at departure or upon arrival. At departure there is generally one in the lounge and another at the gate for boarding. Upon arrival there is typically one meeting the arriving flight and another working as a supervisor at the check-in counter.
May 11, 2014, 7:44 am
#20
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Yes, for normal airport lounges / arrivals lounges, I am sure you do not need to pre-arrange access.
The note is more geared toward alternate arrangement places...hotels and the like.
Of course, based on the report upthread, doesn't sound like United is implementing this too well. I am shocked.
The note is more geared toward alternate arrangement places...hotels and the like.
Of course, based on the report upthread, doesn't sound like United is implementing this too well. I am shocked.
May 11, 2014, 10:57 am
#22
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I will be there in August, and promise to add my report to the list.
May 11, 2014, 11:10 am
#23
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453
Speak with a "grey coat" agent at departure or upon arrival. At departure there is generally one in the lounge and another at the gate for boarding. Upon arrival there is typically one meeting the arriving flight and another working as a supervisor at the check-in counter.
It's a fairly esoteric benefit, so I'm not surprised UC agents don't know about it.
Heck, I didn't know about it until last night
May 11, 2014, 11:32 am
#24
Suspended
Join Date: Jan 2011
Posts: 334
MUC
This week I was traveling to Munich. I asked the GS agent at the GF lounge in IAD about arrival facilities in MUC and was told to use Senators lounge. I told her I wasn't connecting and she repeated to head to the Senators lounge for a shower. In her defense she is partly right, but since I didn't have an onward boarding pass, I'm not sure I would have been let through security to access the lounge.
Upon arrival I saw a GS rep at the boarding door and asked for directions. He said something about 'maybe, blah blah,' I told him I'm GS and then perked up and said to head to the ticket counter in the departure zone and they'll arrange for access.
Sure enough I was given access to the showers at the gym of the adjoining Kempinski Hotel. Given the strange looks from the United and hotel staff, I don't think this is used very often in MUC.
The facility is ok. Quick shower and shave but little else.
Upon arrival I saw a GS rep at the boarding door and asked for directions. He said something about 'maybe, blah blah,' I told him I'm GS and then perked up and said to head to the ticket counter in the departure zone and they'll arrange for access.
Sure enough I was given access to the showers at the gym of the adjoining Kempinski Hotel. Given the strange looks from the United and hotel staff, I don't think this is used very often in MUC.
The facility is ok. Quick shower and shave but little else.
May 11, 2014, 11:50 am
#25
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Most hotel gyms have small day lockers, at best, since users are staying in the hotel. Where did you keep your luggage during your visit to the hotel gym? Were you able to unpack a change of clothes in the middle of the locker room?
May 11, 2014, 12:14 pm
#26
Join Date: Sep 2006
Posts: 6,967
Yes, for normal airport lounges / arrivals lounges, I am sure you do not need to pre-arrange access.
The note is more geared toward alternate arrangement places...hotels and the like.
Of course, based on the report upthread, doesn't sound like United is implementing this too well. I am shocked.
The note is more geared toward alternate arrangement places...hotels and the like.
Of course, based on the report upthread, doesn't sound like United is implementing this too well. I am shocked.
May 11, 2014, 12:18 pm
#27
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453
May 12, 2014, 11:16 am
#28
Join Date: Jan 2003
Location: DEN
Programs: UA 1P-1MM, Marriott LT Titanium
Posts: 3,930
The Welcome lounge in FRA is quite nice, but remember that it is only an Arrivals lounge and is outside security - any connecting passengers can access the Business/Senator lounges inside security. They are pretty strict about not accessing the LH lounges inside security if you don't have a connection, as wpr8e noted.
May 12, 2014, 11:28 am
#29
Join Date: Sep 2006
Posts: 6,967
The Welcome lounge in FRA is quite nice, but remember that it is only an Arrivals lounge and is outside security - any connecting passengers can access the Business/Senator lounges inside security. They are pretty strict about not accessing the LH lounges inside security if you don't have a connection, as wpr8e noted.
Going from C to A airside is a very long, very boring walk. I am in the welcome lounge about 1-2 times a month on average, and have never had to wait for a shower, but at the airside lounges there is very often a wait.
May 12, 2014, 12:02 pm
#30
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Hmmmm. this doesn't sound too inviting.
Most hotel gyms have small day lockers, at best, since users are staying in the hotel. Where did you keep your luggage during your visit to the hotel gym? Were you able to unpack a change of clothes in the middle of the locker room?
Most hotel gyms have small day lockers, at best, since users are staying in the hotel. Where did you keep your luggage during your visit to the hotel gym? Were you able to unpack a change of clothes in the middle of the locker room?