Jun 25, 2014, 10:22 pm
Last edit by: WineCountryUA
Multiple reports this has been discontinued!! List has been removed from United website.
FRA -- LH Arrival lounge
ZRH -- LX Arrival lounge
LHR, SFO -- UA Arrival lounges
Arrivals facilities
An Arrivals facility is a retreat where United Global First and United BusinessFirst customers arriving by noon on a same-day ticket may freshen up with a shower. Guests can enjoy a breakfast and use complimentary Wi-Fi at some locations. Start your day refreshed at an Arrivals facility.
Before their departing international flight, United Global First and United BusinessFirst customers must ask a United representative at the airport to access the Arrivals facility. Access is subject to availability. Customers cannot bring guests into the Arrivals facilities.
Arrivals facilities
Just received from 1kvoice:
"Dear [jparrott],
Based on a recent update, showers that were provided by any hotels or
third party facilities are no longer available.
Showers are available for select customers arriving prior to 12:00 p.m.
at Frankfurt, Heathrow, San Francisco, and Zurich. Please
see a United Club representative at the applicable airport for more
information."
"Dear [jparrott],
Based on a recent update, showers that were provided by any hotels or
third party facilities are no longer available.
Showers are available for select customers arriving prior to 12:00 p.m.
at Frankfurt, Heathrow, San Francisco, and Zurich. Please
see a United Club representative at the applicable airport for more
information."
ZRH -- LX Arrival lounge
LHR, SFO -- UA Arrival lounges
An Arrivals facility is a retreat where United Global First and United BusinessFirst customers arriving by noon on a same-day ticket may freshen up with a shower. Guests can enjoy a breakfast and use complimentary Wi-Fi at some locations. Start your day refreshed at an Arrivals facility.
Before their departing international flight, United Global First and United BusinessFirst customers must ask a United representative at the airport to access the Arrivals facility. Access is subject to availability. Customers cannot bring guests into the Arrivals facilities.
Arrivals facilities
Code:
Airport Arrivals facilities Amsterdam, Netherlands (AMS) Mercure Hotel Amsterdam Airport Sheraton Amsterdam Airport Hotel & Conference Center Barcelona, Spain (BCN) Business Center - Terminal 1 Arrivals Belfast, Northern Ireland (BFS) Hilton Templepatrick Hotel Berlin, Germany (TXL - Tegel) Mercure Airport Hotel Berlin Tegel Birmingham, England (BHX) Hotel Novotel Birmingham Airport Brussels, Belgium (BRU) Sheraton Brussels Airport Hotel Dublin, Ireland (DUB) Carlton Dublin Airport Hotel Edinburgh, Scotland (EDI) Holiday Inn Express Edinburgh Airport Frankfurt, Germany (FRA) Lufthansa Welcome Lounge, Terminal 1, B Departures Geneva, Switzerland (GVA) Möevenpick Hotel & Casino Geneva Glasgow, Scotland (GLA) Holiday Inn Glasgow Airport Hamburg, Germany (HAM) Courtyard by Marriott Hamburg Airport London, England (LHR - Heathrow) Terminal 2, dedicated lounge outside arrivals hall (when exiting the customs channels, turn left) Madrid, Spain (MAD) Meliá Barajas Hotel Manchester, England (MAN) Radisson Blu Hotel Manchester Airport Etrop Grange Hotel Manchester Airport Milan, Italy (MXP) Sheraton Milan Malpensa Airport Hotel, Terminal 1 Munich, Germany (MUC) Kempinski Hotel Airport München, near Terminal 2 Oslo, Norway (OSL) Radisson Blu Airport Hotel, Oslo Gardermoen Paris, France (CDG) Sheraton Paris Airport Hotel in Terminal 2 Rome, Italy (FCO) Hilton Rome Airport Hotel (Available for customers whose final destination is Rome) Alitalia Le Navi or Borromini lounges (Available for customers arriving and connecting through Rome) San Francisco, CA (SFO) United Arrivals Lounge, Terminal 3, Baggage level Shannon, Ireland (SNN) Park Inn by Radisson, Shannon Airport Stockholm, Sweden (ARN - Arlanda) Radisson Blu SkyCity Hotel Stockholm-Arlanda Zurich, Switzerland (ZRH) Swiss Airlines Arrivals Lounge
BusinessFirst Arrivals in Europe (discontinued)
Mar 30, 2016, 9:15 pm
#226
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,450
It's interesting, to me, that the international premium products are more obviously the victims of cost cutting lately than their domestic counterparts.
Apr 16, 2016, 6:29 pm
#227
Join Date: Nov 2009
Location: Chicago, IL, USA
Programs: MR-Platinum, HH-Diamond, MileagePlus 1K, AAdvantage Gold
Posts: 82
Arrivals in Munich - lounge?
Hello all
Will be arriving in Munich flying business in on United. Is there an option for an arrivals lounge and shower before hitting the office? First time flying into Munich.
Thanks
Will be arriving in Munich flying business in on United. Is there an option for an arrivals lounge and shower before hitting the office? First time flying into Munich.
Thanks
Apr 16, 2016, 6:40 pm
#228
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,310
AFAIK there is no arrival lounge - UA used to use the Hilton hotel for J/F arrivals but I'm not sure that is active any longer - I do know you had to inquire about the lounge prior to departure - I'm sure someone here had more recent experience....
Apr 16, 2016, 6:55 pm
#229
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,038
Apr 16, 2016, 8:08 pm
#230
Join Date: Dec 2010
Location: WAS-ish
Programs: UA 1K-MM + UC, Marriott Plat, National Exec
Posts: 1,341
I think the dedicated arrivals lounges are still a go. I used the LHR one two weeks ago (admittedly, this is specifically a UA arrivals lounge like SFO). Afaik, it's just the hotel shower options that went away. Which I can kinda understand, even if I don't like it.
LH site still says UA business class and Global Services get access to the Welcome Lounge. No love for *G in Y, of course.
LH site still says UA business class and Global Services get access to the Welcome Lounge. No love for *G in Y, of course.
Last edited by QBK; Apr 16, 2016 at 8:16 pm
Apr 16, 2016, 8:55 pm
#232
Join Date: Mar 2012
Programs: UA 1K, BA GGL/CCR, TK Elite Plus, Marriott Gold4Lyfe, HH Diamond, Avis PC, Hertz PC, Tesco Blue
Posts: 270
Flew BF to MUC and inquired pre- and post-departure about this. No info pre-departure, but on arrival the UA ticketing desk (not the check-in contract staff) sent us over to the health club on the lower level of the Hilton attached to the airport. They let us use their locker room/shower at the hotel fitness center. It's not a lounge at all - quite literally just a locker room and a shower.
Apr 17, 2016, 6:34 am
#233
Join Date: Mar 2001
Location: IAH
Programs: UA 1K/*G
Posts: 2,397
I recently showered at the LH senators lounge at MUC upon arrival although I was connecting and don't recall the airport layout.
Apr 17, 2016, 12:04 pm
#234
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,038
I think the dedicated arrivals lounges are still a go. I used the LHR one two weeks ago (admittedly, this is specifically a UA arrivals lounge like SFO). Afaik, it's just the hotel shower options that went away. Which I can kinda understand, even if I don't like it.
LH site still says UA business class and Global Services get access to the Welcome Lounge. No love for *G in Y, of course.
LH site still says UA business class and Global Services get access to the Welcome Lounge. No love for *G in Y, of course.
Apr 17, 2016, 12:16 pm
#235
Join Date: Apr 2004
Location: Hiding under the trees in Denver, CO
Programs: UA 1K 2.5MM, Marriott Lifetime Titanium Elite, Hilton Diamond
Posts: 4,306
I see from your signature that you're a United 1K. You should inquire at the LH Senator Lounge upon arrival. There may be a welcome lounge with a shower, similar to the landside welcome lounge at FRA, which permits access for arriving Business and Star Gold customers. I just tried to find something on the LH site, but wasn't able to locate a similar lounge at MUC.
Apr 17, 2016, 4:09 pm
#236
Join Date: Nov 2011
Location: UK
Programs: BA EC gold UA gold—MM Hilton Diamond Hertz Presidents Circle
Posts: 107
I also think it pretty poor that an advertised facility is withdrawn without notice or explanation. It speaks volumes about the lack of customer service given to those who travel internationally in business class.
Apr 18, 2016, 11:25 am
#237
Join Date: Apr 2009
Location: Northern VA
Programs: United 1K
Posts: 63
Just received from 1kvoice:
"Dear [jparrott],
Based on a recent update, showers that were provided by any hotels or
third party facilities are no longer available.
Showers are available for select customers arriving prior to 12:00 p.m.
at Frankfurt, Heathrow, San Francisco, and Zurich. Please
see a United Club representative at the applicable airport for more
information."
"Dear [jparrott],
Based on a recent update, showers that were provided by any hotels or
third party facilities are no longer available.
Showers are available for select customers arriving prior to 12:00 p.m.
at Frankfurt, Heathrow, San Francisco, and Zurich. Please
see a United Club representative at the applicable airport for more
information."
Apr 18, 2016, 2:19 pm
#239
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453
Apr 18, 2016, 2:31 pm
#240
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,310
Ouch!