Splitting up partner airline award reservation
#31
Join Date: Mar 2007
Location: Yorkshire, UK
Programs: *A "Top 1000 2015", FB Lifetime Plat.; BA Silver; Ma; Hilton Diamond.rriott Gold
Posts: 497
Not sure I'm following . . . every passenger has his or her own ticket, and each ticket has its own unique number. If multiple pax really have the same e-ticket number, something is very wrong.
Total nonsense. (I'm not saying there's no possibility the agent didn't mess up the ticket, but the explanation is ridiculous.)
Total nonsense. (I'm not saying there's no possibility the agent didn't mess up the ticket, but the explanation is ridiculous.)
This is the "its tricky" part. If AV accepts the change and does not try to revalidate the ticket, it might work out. A lot depends on how the agent made the split -- a really acknowledge agent knows what not to do and that may vary by partner. If AV tries to re-validate the ticket, problems can happen as new inventory may not exist (even though you hold space). This is where it can go south and there is nothing you can do. So splitting partner award tickets should only be done if the agent truly is a black-belt (and never online). This was one of the great benefits of the now-gone 1K desk or Honolulu phone agents or a few other select folks.
At this point this is a way and see situation and it may be a few days before the dust settles.
At this point this is a way and see situation and it may be a few days before the dust settles.
Luckily the flight is not until December, so plenty of time to sort things out...
#32
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,367
Unless AV happens to use the same CRS as UA, they will have their own PNR. That's the one that needs to make sense. Extra or erroneous data in the UA system shouldn't cause any issues.
#33
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,420
AV uses Amadeus.
#34
Join Date: Mar 2007
Location: Yorkshire, UK
Programs: *A "Top 1000 2015", FB Lifetime Plat.; BA Silver; Ma; Hilton Diamond.rriott Gold
Posts: 497
The UA PNR. I didn't think to check the AV record and can't any more since I've cancelled that one. I now hold just the split off one for the 3rd PAX. At present that looks good on both the UA site and the AV site. But I'll keep monitoring it every day! If new space opens up I'll rebook just to be sure -- actually I'm looking to move this PAX to the earlier date that the other 2 PAX are now booked on but presently no space available.
#35
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,772
A core contributor to the situation.
#36
Join Date: Mar 2007
Location: Yorkshire, UK
Programs: *A "Top 1000 2015", FB Lifetime Plat.; BA Silver; Ma; Hilton Diamond.rriott Gold
Posts: 497
I still want to add a couple of segments to the start of the trip, so am hoping that won't mess things up!
*Avianca have this "new system" which requires you to supply, before releasing any info on a booking over the phone, your passport number, residence, phone and email address, and also for any passengers. They then say "hold the line for a few minutes". Twice, after 2 mins, the line dropped... so had to start all over again. Sigh. They can't have wanted all this info for security purposes to verify my identity, since most of it was not in the record.
#37
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,772