Splitting up partner airline award reservation
#16
I had a 2 person award with 1 segment on TAP and the transatlantic on UA.
Asked the 1K desk to refund for one person but keep the other person the same.
Presumably they just split the PNR and canceled one of them.. but the miles have yet to redeposit. Sometimes I wonder if using the website is better.. the award miles usually redeposit instantly.
Asked the 1K desk to refund for one person but keep the other person the same.
Presumably they just split the PNR and canceled one of them.. but the miles have yet to redeposit. Sometimes I wonder if using the website is better.. the award miles usually redeposit instantly.
#17
Join Date: Jul 2016
Programs: Chase, United
Posts: 403
I know I can cancel an award ticket for a small fee and get the miles back. This is great. But if I make an award ticket for two, can I cancel one passenger and keep the other, or go down from 2 passengers to 1? Or would I have to cancel the whole ticket and restocked? (Which would make me nervous about availability). Thanks in advance!
Sorry: mean not “restocked” but “re-ticket”
Sorry: mean not “restocked” but “re-ticket”
Last edited by WineCountryUA; Jan 10, 2018 at 12:41 am Reason: merging consecutive posts by same member
#18
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Location: Austin, TX
Posts: 21,370
#19
Join Date: Apr 2007
Location: SFO
Programs: UA Silver
Posts: 1,155
Is this also true if the person you are cancelling is a child that can't travel alone? Can they still split the PNR?
#20
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Location: Austin, TX
Posts: 21,370
#22
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,370
If anyone has direct experience with this since Oct. '16, feel free to chime in, but I would be extremely surprised if this were an issue.
(In the worst possible case, the person who's not traveling could no-show and then redeposit the miles after paying the $125 no-show fee. But I really don't think it would ever get that far).
#23
Join Date: Oct 2017
Location: SF Bay Area
Programs: MileagePlus, Amex MR, Chase UR
Posts: 24
I did this mid-Dec 17 and had no issues. As mentioned above, they simply split off to different reservation and cancel the new one. This was a United award operated by a partner booked directly on United.com.
I've had complications in the past when the partner locks United out of making changes (happened with SWISS). It's still possible to get it done but it may take escalating to a more experienced agent plus they need to get in touch with the partner airline so you could be on hold for a while.
I've had complications in the past when the partner locks United out of making changes (happened with SWISS). It's still possible to get it done but it may take escalating to a more experienced agent plus they need to get in touch with the partner airline so you could be on hold for a while.
#24
Join Date: Jul 2016
Programs: Chase, United
Posts: 403
I did this mid-Dec 17 and had no issues. As mentioned above, they simply split off to different reservation and cancel the new one. This was a United award operated by a partner booked directly on United.com.
I've had complications in the past when the partner locks United out of making changes (happened with SWISS). It's still possible to get it done but it may take escalating to a more experienced agent plus they need to get in touch with the partner airline so you could be on hold for a while.
I've had complications in the past when the partner locks United out of making changes (happened with SWISS). It's still possible to get it done but it may take escalating to a more experienced agent plus they need to get in touch with the partner airline so you could be on hold for a while.
#25
Join Date: Mar 2007
Location: Yorkshire, UK
Programs: *A "Top 1000 2015", FB Lifetime Plat.; BA Silver; Ma; Hilton Diamond.rriott Gold
Posts: 497
Splitting MP award reservation on Avianca?
Sorry if this has been answered already -- couldn't find it if so. I'm holding a multi-pax reseration with award miles in biz with Avianca, and want to split off 2 pax to travel on a different day.
So far I've spoken to two agents. The first said it was tricky but they'd try, and I thought he said they'd done it, but the nthe line dropped :-(.
Second agent said it wasn't possible, and even if she could do it, ,when the remaining passenger came to check in they wouldn't succeed. So they wanted me to cancel the entire reservation and rebook. But there are no more seats available on the original day, so there's a risk that cancelling wouldn't necessarily result in any of those going back into the award inventory.
Is that agent right or should I just try again? I've already got some holiday elements booked for the trip (I've booked outward and return as seprate one ways) so don't want to loose the flights altogether (though it's not til December so probably would still get something...). Cancelling 3 seats with any luck would mean that 1 would reappear but I realise that's not guaranteed... hence my nervousness.
Any comments/advice welcome.
thanks.
So far I've spoken to two agents. The first said it was tricky but they'd try, and I thought he said they'd done it, but the nthe line dropped :-(.
Second agent said it wasn't possible, and even if she could do it, ,when the remaining passenger came to check in they wouldn't succeed. So they wanted me to cancel the entire reservation and rebook. But there are no more seats available on the original day, so there's a risk that cancelling wouldn't necessarily result in any of those going back into the award inventory.
Is that agent right or should I just try again? I've already got some holiday elements booked for the trip (I've booked outward and return as seprate one ways) so don't want to loose the flights altogether (though it's not til December so probably would still get something...). Cancelling 3 seats with any luck would mean that 1 would reappear but I realise that's not guaranteed... hence my nervousness.
Any comments/advice welcome.
thanks.
#26
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,370
Is that agent right or should I just try again? I've already got some holiday elements booked for the trip (I've booked outward and return as seprate one ways) so don't want to loose the flights altogether (though it's not til December so probably would still get something...). Cancelling 3 seats with any luck would mean that 1 would reappear but I realise that's not guaranteed... hence my nervousness.
Last edited by WineCountryUA; Mar 30, 2019 at 5:10 pm Reason: split post
#27
Join Date: Mar 2007
Location: Yorkshire, UK
Programs: *A "Top 1000 2015", FB Lifetime Plat.; BA Silver; Ma; Hilton Diamond.rriott Gold
Posts: 497
Ok, so I called the 1k line and the first agent said "no problem" and proceeded to split the reservation. However when I checked the reservations online, one of them looked ok (the one with just 1 pax, with a new reservation number) but the second one had all three on still, with 3 e-ticket numbers (with the same eticket number as on the split reservation). This looked odd, so I called again, explaining that I was just about to cancel the 2nd reservation (with the 2/3 pax on it) as I had now booked them onto a different day on a new researvation; and this agent said that it was very likely that Avianca would think that the remaining 1 pax reseravation was "irregular" as splitting reservations on *A flights isn't properly supported and that it was likely that Avianca might cancel it at any time. Unfortunately I can't just book a new journey as despite the fact that I put two seats back in to the pook (by cancelling the 2 pax reservation) these didn't go into the award inventory.
Do people think that Avianca might really might cancel it because it's somehow a faulty reservation? I tried called Avianca, but they were not at all helpful :-(
thanks
Do people think that Avianca might really might cancel it because it's somehow a faulty reservation? I tried called Avianca, but they were not at all helpful :-(
thanks
Last edited by Leedsflyer; Mar 30, 2019 at 4:54 pm Reason: edited punctuation
#28
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,782
At this point this is a way and see situation and it may be a few days before the dust settles.
#29
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Total nonsense. (I'm not saying there's no possibility the agent didn't mess up the ticket, but the explanation is ridiculous.)
Last edited by Kacee; Mar 30, 2019 at 5:03 pm
#30
Join Date: Mar 2007
Location: Yorkshire, UK
Programs: *A "Top 1000 2015", FB Lifetime Plat.; BA Silver; Ma; Hilton Diamond.rriott Gold
Posts: 497
originally: 1 PNR, 3 PAX, each with their own eticket
after split: 2 PNR, a new one with 1 PAX and their own ticket, and the old PNR with all 3 PAX still listed with their own etickets (the third one having the same eticket number as on the split away PNR).
When I then cancelled the original PNR it said it was refunding 3 x the miles. But in fact in my account only has 2 lots of miles refunded (correcly)
The second agent yesterday said the same thing. Just saying. Clearly I didn't get the "black belt" agent recommended by Winecountry on any of the calls :-(