UA could take a page from DL's play book.
Feb 8, 2014, 3:58 pm
#1
Original Poster
Join Date: Dec 2009
Location: Nashville, TN
Programs: Marriott Lifetime Titanium.;UA 1.5MM; UA Lifetime Gold (whoppee); DL Plat
Posts: 2,124
UA could take a page from DL's play book.
Sitting in window E- next to "my 600 pound life" candidate in delta reroute due to UA irrops. Thought I was going to need the AED to shock my heart back into starting when the FA came by each coach passenger and told them it was great to have them on board. I may be senile but I can't remember that ever happening on CO or U A in coach over my 35 year flying career. Band this could have been an anomaly. It takes so little to be mice and welcoming.
Feb 8, 2014, 4:25 pm
#4
Join Date: Jan 1999
Location: BWI, MD
Programs: AA Gold, UA Silver, HH Lifetime Diamond, Marr Lifetime Titanium, Avis Presidents
Posts: 337
It's funny, the FA on my Friday UX STL-CLE flight personally thanked all flyers on board who had status by name. She had a hand written list in the first drawer of the cart and as she paused at each row of the ERJ-145 she would thank us by name and thank us for our business and then ask our drink order.
Feb 8, 2014, 4:48 pm
#5
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,640
It's funny, the FA on my Friday UX STL-CLE flight personally thanked all flyers on board who had status by name. She had a hand written list in the first drawer of the cart and as she paused at each row of the ERJ-145 she would thank us by name and thank us for our business and then ask our drink order.
Feb 8, 2014, 4:52 pm
#6
Join Date: Aug 2006
Location: Minneapolis, MN (MSP)
Programs: DL DM, UA 1K MM, Subway Club Member
Posts: 1,988
Feb 9, 2014, 1:37 pm
#7
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,592
A week ago on IAD-LHR in biz, the (excellent) Purser taking meal orders said "Oh, I see you're a 1K. Welcome back! We appreciate your business."
Feb 9, 2014, 2:16 pm
#8
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,169
On my two AA int'l F flights last week, the whole menu was a la carte - the FAs told me I could have whatever I wanted, any combo, at any time. Very QR-like! ^
They also had a very cool silver mesh-like nonslip placesetting that went on top of the napkin, as well as an awesomely cool geometric-shaped water glass, modern plates & bowls, etc. - a nice change of pace from the 1990s-style look we get on UA.
They also had a very cool silver mesh-like nonslip placesetting that went on top of the napkin, as well as an awesomely cool geometric-shaped water glass, modern plates & bowls, etc. - a nice change of pace from the 1990s-style look we get on UA.
Feb 9, 2014, 4:04 pm
#9
Join Date: May 2009
Location: PHL
Posts: 2,842
While flying in F or BF I expect a greeting like that and have received it before. Though I expect the same greeting/treatment (at least relative to Y) if I were sitting in row 40 on the same flight, my guess is the latter happens far less.
Feb 9, 2014, 4:58 pm
#11
Join Date: Mar 2012
Location: PBI / FLL / YUL
Programs: UA 1K, Delta Plat, AA Plat, Marriott Titanium, Hilton Diamond, Hyatt Courtesy Card
Posts: 1,983
United has been making photocopies of Delta's customer unfriendly playbook for the last year, but they always seem to skip over the positive.
Feb 9, 2014, 5:27 pm
#12
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
It's funny, the FA on my Friday UX STL-CLE flight personally thanked all flyers on board who had status by name. She had a hand written list in the first drawer of the cart and as she paused at each row of the ERJ-145 she would thank us by name and thank us for our business and then ask our drink order.
Feb 9, 2014, 6:47 pm
#13
FlyerTalk Evangelist
Join Date: Sep 2007
Location: SJC, SFO, YYC
Programs: AA-EXP, AA-0.41MM, UA-Gold, Ex UA-1K (2006 thru 2015), PMUA-0.95MM, COUA-1.5MM-lite, AF-Silver
Posts: 13,437
The majority of the time, UA/UX FAs say "Thank you" to me when I am leaving the plane. Obviously they are thanking me for my business.
Feb 9, 2014, 7:08 pm
#14
Join Date: Jan 2006
Location: SZX/HKG/BWI
Programs: UA 1K 1.1MM, CX Diam 1.0MM, Bonvoy LT Titanium, Hertz PC, MGM Pearl
Posts: 2,637
This.
I can't stand some of the DL FAs who were with DL before the 'merger' that come through the entire cabin 'thanking Medallion members for their business.'
(Contrast that with some CX pursers I encountered when I was a Diamond member who come to me personally during the flight and thank me for my business and address me by name (sure they memorized my name beforehand therefore not carrying a sheet of paper but it's a personal greeting and thanks which makes it more special).)
I can't stand some of the DL FAs who were with DL before the 'merger' that come through the entire cabin 'thanking Medallion members for their business.'
(Contrast that with some CX pursers I encountered when I was a Diamond member who come to me personally during the flight and thank me for my business and address me by name (sure they memorized my name beforehand therefore not carrying a sheet of paper but it's a personal greeting and thanks which makes it more special).)
Last edited by mjcewl1284; Feb 9, 2014 at 7:13 pm
Feb 9, 2014, 7:36 pm
#15
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745