Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

UA could take a page from DL's play book.

UA could take a page from DL's play book.

Old Feb 8, 14, 4:58 pm
  #1  
Original Poster
 
Join Date: Dec 2009
Location: Nashville, TN
Programs: Marriott Lifetime Titanium.;UA 1.5MM; UA Lifetime Gold (whoppee); AS MVP Gold; DL Plat
Posts: 2,034
UA could take a page from DL's play book.

Sitting in window E- next to "my 600 pound life" candidate in delta reroute due to UA irrops. Thought I was going to need the AED to shock my heart back into starting when the FA came by each coach passenger and told them it was great to have them on board. I may be senile but I can't remember that ever happening on CO or U A in coach over my 35 year flying career. Band this could have been an anomaly. It takes so little to be mice and welcoming.
boss315 is offline  
Old Feb 8, 14, 5:06 pm
  #2  
 
Join Date: Dec 2012
Location: SEA
Programs: UA 1K, HH Diamond, MR Gold, Hertz Prez Circle
Posts: 568
Being nice is about all DL and WN have going for them.
Hadrian35 is offline  
Old Feb 8, 14, 5:18 pm
  #3  
 
Join Date: Sep 2013
Programs: AA Exec Plat, UA 1K, SPG Plat, Marriott Gold, Hyatt Plat
Posts: 201
On AA, the FAs routinely say "thank you for your business" when I'm flying, even in coach. Can't remember a United FA ever saying that to me as a 1K.
GeneralVeers is offline  
Old Feb 8, 14, 5:25 pm
  #4  
 
Join Date: Jan 1999
Location: BWI, MD
Programs: AA Gold, UA Silver, HH Lifetime Diamond, Marr Lifetime Titanium, Avis Presidents
Posts: 337
It's funny, the FA on my Friday UX STL-CLE flight personally thanked all flyers on board who had status by name. She had a hand written list in the first drawer of the cart and as she paused at each row of the ERJ-145 she would thank us by name and thank us for our business and then ask our drink order.
ontherun is offline  
Old Feb 8, 14, 5:48 pm
  #5  
FlyerTalk Evangelist
 
Join Date: Jan 2012
Location: West Coast, Best Coast
Programs: Flying whoever is most convenient
Posts: 15,512
Originally Posted by ontherun View Post
It's funny, the FA on my Friday UX STL-CLE flight personally thanked all flyers on board who had status by name. She had a hand written list in the first drawer of the cart and as she paused at each row of the ERJ-145 she would thank us by name and thank us for our business and then ask our drink order.
Likely have had that express jet FA before and she's outstanding.
PV_Premier is offline  
Old Feb 8, 14, 5:52 pm
  #6  
 
Join Date: Aug 2006
Location: Minneapolis, MN (MSP)
Programs: DL DM, UA 1K MM, Subway Club Member
Posts: 1,941
Originally Posted by PV_Premier View Post
Likely have had that express jet FA before and she's outstanding.
+1 there are a number of ExpressJet FAs out there, often, IME, on the ex-IAH routes.
kenn0223 is offline  
Old Feb 9, 14, 2:37 pm
  #7  
1P
 
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.8MM 1K , DL PM, HHonors Gold, Marriott Gold, BW Plat, Hertz #1 Gold PC, Avis Preferred
Posts: 3,087
Originally Posted by GeneralVeers View Post
On AA, the FAs routinely say "thank you for your business" when I'm flying, even in coach. Can't remember a United FA ever saying that to me as a 1K.
A week ago on IAD-LHR in biz, the (excellent) Purser taking meal orders said "Oh, I see you're a 1K. Welcome back! We appreciate your business."
1P is offline  
Old Feb 9, 14, 3:16 pm
  #8  
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.5MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 19,886
On my two AA int'l F flights last week, the whole menu was a la carte - the FAs told me I could have whatever I wanted, any combo, at any time. Very QR-like! ^

They also had a very cool silver mesh-like nonslip placesetting that went on top of the napkin, as well as an awesomely cool geometric-shaped water glass, modern plates & bowls, etc. - a nice change of pace from the 1990s-style look we get on UA.
UA-NYC is online now  
Old Feb 9, 14, 5:04 pm
  #9  
 
Join Date: May 2009
Location: PHL
Posts: 2,826
Originally Posted by 1P View Post
A week ago on IAD-LHR in biz, the (excellent) Purser taking meal orders said "Oh, I see you're a 1K. Welcome back! We appreciate your business."
While flying in F or BF I expect a greeting like that and have received it before. Though I expect the same greeting/treatment (at least relative to Y) if I were sitting in row 40 on the same flight, my guess is the latter happens far less.
nova08 is offline  
Old Feb 9, 14, 5:50 pm
  #10  
 
Join Date: Feb 2007
Location: Suburban Philadelphia
Programs: Marriott Lifetime Plat, IHG Gold
Posts: 3,388
I'll deal with surly flight attendants if in order to actually have my FF miles be worth something.
Cargojon is offline  
Old Feb 9, 14, 5:58 pm
  #11  
 
Join Date: Mar 2012
Location: NYC / YUL
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hyatt Courtesy Card
Posts: 1,973
United has been making photocopies of Delta's customer unfriendly playbook for the last year, but they always seem to skip over the positive.
fjfv19 is offline  
Old Feb 9, 14, 6:27 pm
  #12  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS
Posts: 13,931
Originally Posted by ontherun View Post
It's funny, the FA on my Friday UX STL-CLE flight personally thanked all flyers on board who had status by name. She had a hand written list in the first drawer of the cart and as she paused at each row of the ERJ-145 she would thank us by name and thank us for our business and then ask our drink order.
UX is Air Europa.
Dieuwer is online now  
Old Feb 9, 14, 7:47 pm
  #13  
FlyerTalk Evangelist
 
Join Date: Sep 2007
Location: SJC, SFO, YYC
Programs: AA-EXP, AA-0.41MM, UA-Gold, Ex UA-1K (2006 thru 2015), PMUA-0.95MM, COUA-1.5MM-lite, AF-Silver
Posts: 13,437
Originally Posted by GeneralVeers View Post
On AA, the FAs routinely say "thank you for your business" when I'm flying, even in coach. Can't remember a United FA ever saying that to me as a 1K.
The majority of the time, UA/UX FAs say "Thank you" to me when I am leaving the plane. Obviously they are thanking me for my business.
mre5765 is offline  
Old Feb 9, 14, 8:08 pm
  #14  
 
Join Date: Jan 2006
Location: TPE/HKG/BWI
Programs: UA 1K 0.8MM, CX Diam 1.0MM, MR Plat, Hertz PC, TR Diam
Posts: 2,622
Originally Posted by Hadrian35 View Post
Being nice is about all DL and WN have going for them.
This.

I can't stand some of the DL FAs who were with DL before the 'merger' that come through the entire cabin 'thanking Medallion members for their business.'
(Contrast that with some CX pursers I encountered when I was a Diamond member who come to me personally during the flight and thank me for my business and address me by name (sure they memorized my name beforehand therefore not carrying a sheet of paper but it's a personal greeting and thanks which makes it more special).)

Last edited by mjcewl1284; Feb 9, 14 at 8:13 pm
mjcewl1284 is offline  
Old Feb 9, 14, 8:36 pm
  #15  
 
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA ExPlat; UA MM Gold; Marriott Lifetime Titanium
Posts: 8,185
Originally Posted by Cargojon View Post
I'll deal with surly flight attendants if in order to actually have my FF miles be worth something.
Guess you are not flying UA any more in that case.
Always Flyin is offline  

Thread Tools
Search this Thread
Search Engine: