|
Originally Posted by kannon99
(Post 22373681)
CDG-BKK TG "0"
BKK-HAN TG "I" |
Changed date only BR TPE-SFO. Online, 0 miles.
|
I have a saver award from Mia - HNL but i cant seem to change it with out incurring fees and more mile charge. I know the saver award is not available anymore. Is this why? All I want to do is change it to the following day
Everyone is having success but not me.. Any other tips? Thanks |
Originally Posted by yolie
(Post 22377842)
I have a saver award from Mia - HNL but i cant seem to change it with out incurring fees and more mile charge. I know the saver award is not available anymore. Is this why? All I want to do is change it to the following day
Everyone is having success but not me.. Any other tips? Thanks |
Saver 1st originally on United returning to PDX from FRA on United via IAD. Changed dates and airlines yesterday. Currently on LH in 1st on my way to PDX via SEA with the new LH First Class cabin. $50 change fee and a small tax difference. No additional miles were taken out.
|
Originally Posted by FlyingDoctorwu
(Post 22369073)
IAD-FRA UA F-> Changed to EWR-FRA LH F
FRA-ZRH LH C ZRH-FRA LH C FRA-BKK TG F BKK-CGK TG C-> Changed to BKK-DPS TG C KUL-BKK LH C -> Deleted BKK-FRA TG F FRA-IAD LH I I made a lot of changes. Origin, Destination etc etc.. All keeping with the same award type. The agent didn't blink, told me the miles were the same and just as I was about to give her my CC # the line went dead... I waited about 3 minutes in hope she would call me back to no avail... My itinerary online showed the changes with a message to call United to have the ticket reissued. Calling back the next agent said everything looked ok. When pressed, he again said that everything looked ok... I politely said thank you and hung up... The next agent had a tough tough time getting the change processed. She kept thinking it was a new award to be issued but I reiterated that it was merely a change to an existing award. She had to go to the rate desk a couple of times to get the change processed. All and all the entire process took me about 1.5 hours... It took so long and for some reason was so complicated that they waived the change fees (Yeah!) but she did read me a disclaimer that any additional changes would cause the ticket to reprice at the new levels (at least that's what her supervisor told her)... she, however, thought that that didn't sound right and thought as long as the award type stayed the same and I made changes it would be fine... I had really wanted IAD-FRA in LH F.. it stayed at F4 for days and I figured at T-3 it would open up (as had been the historical trend). I wasn't exactly sure when they would magically release the seats but I went to bed around 10 PM EST and woke up at 4 AM EST... when I woke up it was at F2... oh well, that's why Plan B exists (though in all honesty I think this might be plan D or so). Now, I need to get to EWR... Add on DCA-EWR or take amtrak.. thoughts? I'm BWI based so I could actually leave my house later if I took amtrak... but there's only about 2 hours in EWR for the transfer.... FDW Today I checked and the LH Flight form IAd went back to F4.. and about 12 PM 2 seats were released so I changed from EWR-FRA to IAD-FRA.. The agent originally stated that would be 520,000 miles but no change fee. I reminded her gently that the award type was staying the same. She did figure things out eventually, including charging me the change fee. this avoids the amtrak transfer, which is nice because I was watching train status yesterday and everything was delayed.. so I was franking out.. no problems making the change.... FDW |
From (pre-devaluation booking):
SIN-NRT NH I NRT-SFO O To: SIN-NRT UA O NRT-SFO O $75 change fee and $9.83 tax. |
The God's of fortune just struck me.
Old itin (booked before 2/3) included ORD-BOS-ZRH-BCN in business saver, originally priced at 50K miles. UA/Swiss/Swiss Just found ORD-BRU-BCN UA/Brussels in FIRST saver for only 17,500 more miles, which would equal the old F saver rate of 67,500. The fees were actually slightly less, so no extra dollars. The Brussels leg hasn't shown up on their website yet, but that's another matter. |
Originally Posted by MatthewLAX
(Post 22377855)
If there is no saver space, you will have to be rebooked as a standard award and pay the new, higher standard award rate.
|
$75 change fee NOT charged!!
I have Non-Elite status with United. I successfully changed my pre-Jan 31st booked itinerary online last week (old award chart - 32,500 miles) without incurring any extra miles (new award chart - 40,000 miles). Note that I had reserved Economy Saver seats to begin with and the itinerary changes were as follows:
1. Date of travel 2. Same airlines, but chose different flights However, I was not charged the $75 change fee per passenger as listed at http://www.united.com/web/en-US/cont...ticketing.aspx. I am a General member because of my Non-Elite status, correct? So why did my credit card not get charged? I am concerned because I am planning on cancelling my credit card next month, and if United tries to charge my card at a later time, they will be unsuccessful. Will that result in my tickets getting cancelled? Any advise? |
Originally Posted by AndyInSaigon
(Post 22374217)
kannon - congrats. Enjoy the TG 380 F if you've not flown it before. There's something very wonderful about sitting in the F lounge in front of the cabin & sipping on Dom.
Thanks, I am looking forward to it. On my way to CDG as we speak. |
Two question...
1. I have EWR-CDG booked in UA F for next month. If inside 14 days a NYC-FRA/MUC-CDG routing opens up in LH F would I be able to change from UA to LH or perhaps even move my departure up a day or two without triggering the new rates? 2. On my return, I am booked CDG-EWR in UA J. Again, if a LH F option opens up, is there anyway to move myself from J to F without triggering the new absurd partner F rates? Thanks. |
Could not make a simple date change
Total waste of time. I used my husband's miles (1K) and bought pre Feb 1.
Tried to make a simple date change from Thurs to Friday. Same origin and destination. First agent: No, more miles needed. She talked to supervisor and said she would do a one time change for me. I got the receipt and she made NO CHANGE. New ticket numbers issued but nothing was changed. I called back right away. Second agent: This is asking for more miles, let me price this. Came back and said supervisor told her that I need more miles. She said she talked to the first agent and said she never promised me or something? WHAT? :mad: I asked her to change it back and forget it. Really disappointed since United Insider said this is allowed. Other FT members also successfully changed tickets. |
Ok, so as this is evolving, if I wanted to change EWR-CDG in UA F to JFK-FRA-VIE-EVN and depart NYC two days earlier, is this ok because the departure and arrival regions are the same?
|
Very simple change call for me, return flight on a round trip europe via asia (on a F award)
Original: CDG-YUL AC J YUL-LAX AC Y to CDG-FRA LH J FRA-LAX LH J 747-8i Doubt F space will open on this routing, but very stoked to fly the intercontinental nonetheless! |
I'm hoping someone is able to answer my inquiry as the past 45minutes on hold with UA results in nothing but frustration with language barrier and lack of knowledge of rep. Argg....
*end vent* Question: Booked an award reservation for 3 pax on Asiana (same DNR) but need to change travel date for just one pax. Is it possible and what's the accompanied fee? Agent's advising me that it is impossible to change just one pax and cancellation will result in forfeiture of miles. (Duh!) Much thanks in advance. |
Originally Posted by daslax
(Post 22361723)
Old itin:
EWR-NRT (UA), non-stop C New itin (new date): EWR-ZRH(UA)-NRT(LX) - all in C Agent told me it was repricing at the new mileage levels but with little prompting she said that she was pretty sure I shouldn't have to pay it. She spent a good amount of time trying to look up the new policy herself, then gave up and called a supervisor. Supervisor confirmed the change was ok and they reissued the ticket. Took about 25 minutes total. The first agent told me it would be 55k additional miles per person - I explained that I thought what I was doing was within the change rules for pre-2/3 bookings and could she check with a supervisor. After a long period of time, she came with a denial from the supervisor. I politely said thank you, hung up and tried again... Apparently, I got the dreaded "PNR note" as the new agent reminded me that I had already been told this change was not allowed. I then asked to speak directly to a supervisor. The supervisor spent over an hour supposedly calling the Mileage Plus Service center, checking the web for the relevant policy and checking with other service directors but insisted that all were on the same page that a change in carrier was not allowed without a reprice. When I noted that I had a made a carrier change in this reservation just days ago, they insisted it was a "one time exception" (you can see my original notes above, it took them some time but in the end they said they found the proper policy, the change was allowed and no mention of exception of any kind was made). I should also note that at no time was I rude to any of the agents. The first call was relatively short and sweet (despite a long hold time when she went to the supervisor), so the "note" should not have been any kind of reaction to a bad pax attitude. I wish that when a new policy is announced UA Insider could give us a reference to the agents. I read the policy as quoted here in another thread by UA Insider directly to the agent, but his only response was that they can't take the word of FlyerTalk. I understand that, which is why we should have some sort of reference that will be understandable to UA agents who can't seem to access stated policies. I've sent a note to UA Insider on the off chance they can help (my flight is tomorrow night), since HUCA is no longer an option with the PNR note. Really frustrating. |
Originally Posted by helloflyer
(Post 22380759)
Total waste of time. I used my husband's miles (1K) and bought pre Feb 1.
Tried to make a simple date change from Thurs to Friday. Same origin and destination. First agent: No, more miles needed. She talked to supervisor and said she would do a one time change for me. I got the receipt and she made NO CHANGE. New ticket numbers issued but nothing was changed. I called back right away. Second agent: This is asking for more miles, let me price this. Came back and said supervisor told her that I need more miles. She said she talked to the first agent and said she never promised me or something? WHAT? :mad: I asked her to change it back and forget it. Really disappointed since United Insider said this is allowed. Other FT members also successfully changed tickets. |
Originally Posted by daslax
(Post 22381490)
I've just spent almost two hours with UA trying to make another change to this ticket and was rebuffed by several agents. Extremely frustrating, as all I was trying to do was change EWR-ZRH from UA to a later flight on LX - same date, same cabin, same airports.
The first agent told me it would be 55k additional miles per person - I explained that I thought what I was doing was within the change rules for pre-2/3 bookings and could she check with a supervisor. After a long period of time, she came with a denial from the supervisor. I politely said thank you, hung up and tried again... Apparently, I got the dreaded "PNR note" as the new agent reminded me that I had already been told this change was not allowed. I then asked to speak directly to a supervisor. The supervisor spent over an hour supposedly calling the Mileage Plus Service center, checking the web for the relevant policy and checking with other service directors but insisted that all were on the same page that a change in carrier was not allowed without a reprice. When I noted that I had a made a carrier change in this reservation just days ago, they insisted it was a "one time exception" (you can see my original notes above, it took them some time but in the end they said they found the proper policy, the change was allowed and no mention of exception of any kind was made). I should also note that at no time was I rude to any of the agents. The first call was relatively short and sweet (despite a long hold time when she went to the supervisor), so the "note" should not have been any kind of reaction to a bad pax attitude. I wish that when a new policy is announced UA Insider could give us a reference to the agents. I read the policy as quoted here in another thread by UA Insider directly to the agent, but his only response was that they can't take the word of FlyerTalk. I understand that, which is why we should have some sort of reference that will be understandable to UA agents who can't seem to access stated policies. I've sent a note to UA Insider on the off chance they can help (my flight is tomorrow night), since HUCA is no longer an option with the PNR note. Really frustrating. |
Originally Posted by daslax
(Post 22381490)
I've just spent almost two hours with UA trying to make another change to this ticket and was rebuffed by several agents. Extremely frustrating, as all I was trying to do was change EWR-ZRH from UA to a later flight on LX - same date, same cabin, same airports.
The first agent told me it would be 55k additional miles per person - I explained that I thought what I was doing was within the change rules for pre-2/3 bookings and could she check with a supervisor. After a long period of time, she came with a denial from the supervisor. I politely said thank you, hung up and tried again... Apparently, I got the dreaded "PNR note" as the new agent reminded me that I had already been told this change was not allowed. I then asked to speak directly to a supervisor. The supervisor spent over an hour supposedly calling the Mileage Plus Service center, checking the web for the relevant policy and checking with other service directors but insisted that all were on the same page that a change in carrier was not allowed without a reprice. When I noted that I had a made a carrier change in this reservation just days ago, they insisted it was a "one time exception" (you can see my original notes above, it took them some time but in the end they said they found the proper policy, the change was allowed and no mention of exception of any kind was made). I should also note that at no time was I rude to any of the agents. The first call was relatively short and sweet (despite a long hold time when she went to the supervisor), so the "note" should not have been any kind of reaction to a bad pax attitude. I wish that when a new policy is announced UA Insider could give us a reference to the agents. I read the policy as quoted here in another thread by UA Insider directly to the agent, but his only response was that they can't take the word of FlyerTalk. I understand that, which is why we should have some sort of reference that will be understandable to UA agents who can't seem to access stated policies. I've sent a note to UA Insider on the off chance they can help (my flight is tomorrow night), since HUCA is no longer an option with the PNR note. Really frustrating. |
Originally Posted by speedy_j
(Post 22381473)
I'm hoping someone is able to answer my inquiry as the past 45minutes on hold with UA results in nothing but frustration with language barrier and lack of knowledge of rep. Argg....
*end vent* Question: Booked an award reservation for 3 pax on Asiana (same DNR) but need to change travel date for just one pax. Is it possible and what's the accompanied fee? Agent's advising me that it is impossible to change just one pax and cancellation will result in forfeiture of miles. (Duh!) Much thanks in advance. UA must have key punch operators who are incorrectly typing the IBM cards that they are feeding into their card readers to make the change. They need to invest in IBM Ball-Selectric terminals, and save up money to buy terminals with Cathode Ray tubes in the future . |
Originally Posted by BF263533
(Post 22382041)
It appears UA agents are reluctant to split the record because their outdated computers may sometimes not accurately communicate with their partners. Call and ask for the record to be split and the change made on the one record. But be sure to check with the other airline to verify they have the changes.
UA must have key punch operators who are incorrectly typing the IBM cards that they are feeding into their card readers to make the change. They need to invest in IBM Ball-Selectric terminals, and save up money to buy terminals with Cathode Ray tubes in the future . |
Originally Posted by speedy_j
(Post 22382057)
Thanks, I'll charge up the phone and prepare for another 30+min of hold time to try your suggestion. Any ideas what the official fee would be for date change?
Originally Posted by BF263533
(Post 22382041)
It appears UA agents are reluctant to split the record because their outdated computers may sometimes not accurately communicate with their partners. Call and ask for the record to be split and the change made on the one record. But be sure to check with the other airline to verify they have the changes.
UA must have key punch operators who are incorrectly typing the IBM cards that they are feeding into their card readers to make the change. They need to invest in IBM Ball-Selectric terminals, and save up money to buy terminals with Cathode Ray tubes in the future . I miss keypunch cards. It is easy to test your program in different orders if you are not sure :D |
Still looking for an answer...would like to know if this is ok before I waste hours on the phone with united.
EWR-CDG UA F, want to change to JFK-FRA LH F FRA-VIE OS J VIE-EVN OS J and I want to change the departure date. Is this ok because it is the same cabin and still N.America to Europe zone? |
Originally Posted by PanAmWT
(Post 22382032)
Did you try to change on line?
|
Originally Posted by Joe Schoomer
(Post 22379303)
I have Non-Elite status with United. I successfully changed my pre-Jan 31st booked itinerary online last week (old award chart - 32,500 miles) without incurring any extra miles (new award chart - 40,000 miles). Note that I had reserved Economy Saver seats to begin with and the itinerary changes were as follows:
1. Date of travel 2. Same airlines, but chose different flights However, I was not charged the $75 change fee per passenger as listed at http://www.united.com/web/en-US/cont...ticketing.aspx. I am a General member because of my Non-Elite status, correct? So why did my credit card not get charged? I am concerned because I am planning on cancelling my credit card next month, and if United tries to charge my card at a later time, they will be unsuccessful. Will that result in my tickets getting cancelled? Any advise? |
Originally Posted by GetSetJetSet
(Post 22384033)
Still looking for an answer...would like to know if this is ok before I waste hours on the phone with united.
EWR-CDG UA F, want to change to JFK-FRA LH F FRA-VIE OS J VIE-EVN OS J and I want to change the departure date. Is this ok because it is the same cabin and still N.America to Europe zone? Even that took me 3 calls, 3 hours total, and 3 different answers. Each agent gave me different set of rules and exceptions. I did it after 7:30pm EST. I just called again this morning and the agent was very nice and efficient. I don't know if calling during business hours is better. Just to give you a data point. Good luck |
Originally Posted by jbsay
(Post 22382016)
I was able to overcome a PNR note via HUACA although it took multiple tries. You might just keep calling - but don't ask any agent to check with a supervisor; just hang up and try again if there is any push back. This thread provides ample evidence that a nontrivial, albeit small, minority of agents know the rules and are willing to execute them without supervision. Granted, finding such an agent might take a dozen calls, but for certain award changes (e.g., UA F to LH F) it's worth it, IMHO.
Tried @united on twitter as well - gave them the direct link to UA Insider's post on what was allowed. Their response: "Your record has been documented with what applies for the change you'd like to make. We can do no more than what's been advised." After that, they unfollowed me so that I couldn't even respond back. I'd love to read the notes in my PNR - I feel now like I'm being treated like a pariah when I'm just trying to get someone, anyone, at UA to just follow their own stated rules. I really feel like continuing to pursue this not going to help my cause given whatever they've put in there, despite the fact that I've been nothing but professional. Sad state of customer "service". |
I was able to make extensive changes to a ticket including changes to the return routing, airline, stop over city, and date. I had no UA segments on this round trip.
Original routing: IAD-IST-OTP stop then OTP-MUC-CLT-IAD New: IAD-IST-OTP stop then OTP-ZRH stop then ZRH-MUC-IAD There was no problem making any of these changes over the phone and no change to class of service I |
I am just happy that after numerous calls my old itinerary has been changed to the latest/greatest.
old: IAD-IST-BKK-PVG; ICN-JFK, LGA-IAD intermediate: IAD-GVA-ZRH-BKK; ICN-JFK, LGA-IAD IAD-GVA-ZRH-BKK BKK-PVG; ICN-JFK, LGA-IAD New: IAD-BRU-BKK; ICN-JFK, LGA-IAD Last night, the agent was really helpful and she went out of the way to try to accommodate my travel changes. Thanks!!!! |
Not sure if this has been mentioned yet, but I was able to reverse the routing without a reprice. I originally had an award booked in J from PVG-BKK, changed it to BKK-PVG.
|
Originally Posted by helloflyer
(Post 22384538)
I requested a much simpler change yesterday. Same origin, destination, class, and even flight numbers. Only need to change the return flight date.
Even that took me 3 calls, 3 hours total, and 3 different answers. Each agent gave me different set of rules and exceptions. I did it after 7:30pm EST. I just called again this morning and the agent was very nice and efficient. I don't know if calling during business hours is better. Just to give you a data point. Good luck I have succesfully changed the travel date online, and also made a second change of to yet another date with different carriers on line. Further, when I tested changing an I (J) to a O (F), united.com asks only 10K miles, entirely consistent with the pre-2/3 table. |
Successful Changes to *A Awards Without Incurring Additional Miles after Feb. 3
First EWR LIS AMS onTAP
Then EWR FRA AMS with LH Now EWR MUC AMS with LH ( prefer MUC and chance of new business) All online no mile charged only the change fees taxes etc BTW the connection MUC to AMS was full for business so I have coach now ( not that it matters much). Will I be wait listed for business or "stuck" with coach? |
Originally Posted by PanAmWT
(Post 22388693)
May I ask why did you have to call? Did you try to on line first?
I have succesfully changed the travel date online, and also made a second change of to yet another date with different carriers on line. Further, when I tested changing an I (J) to a O (F), united.com asks only 10K miles, entirely consistent with the pre-2/3 table. |
Successfully moved cabin from J to F, same day IAD - FRA for the old saver chart difference 17.5k. I had to search from scratch, not as a change to find the space.... FT has taught me well. 5 mins on the 1k line, done.
Now I'm in the nose of LH's 748i. The last battle has given me a moral victory in the lost war of mile devaluations. |
Originally Posted by helloflyer
(Post 22390266)
I didn't try online first because I was worried of the random website error. Also, I did not expect so much hassle because it's a simple date change. I used my husband's miles many times before and the 1K line agents were always excellent.
|
Originally Posted by PanAmWT
(Post 22394926)
The lesson is: try change on line first before calling. I have not found any problem with changes on line using old savers award rate, including date change, route change, change from I(J) to O(F) awards, change of an already changed ticket,.. All miles were based on the old chart.
|
I booked my ticket before the new chart went into effect. Changed date on my outbound from Feb. 26th to the 16th. FLL-ORD-FRA-BKK (stopover) BKK-MNL Return: CEB-ICN-IST-ORD-FLL. Now I want to change my return city instead of CEB to HKG. Agent is telling me that since I already made a change to my reservation, and now I'm on my second change to the reservation, I am subjected to the new mileage chart?
Is this correct? :confused: |
Originally Posted by Edgerfly
(Post 22395105)
Agent is telling me that since I already made a change to my reservation, and now I'm on my second change to the reservation, I am subjected to the new mileage chart?
Is this correct? :confused: This reported behavior is not consistent with what UA told us they would do. I believe there has been no response from UA to various reports that agent behavior is inconsistent with what UA told us they would do. Per nickab's advice above, if you want to try calling back again & trying to get an agent to help you out, go for it, but try to tread a delicate line in avoiding agents who are likely to leave dangerous PNR notes. I'll be looking to make a few changes in March, so am adopting a "wait and see" attitude here. |
Able to switch to LH F and clear into LH F from J
No problems at all and I have changed the record 3 times. Switched from UA to LH F then the F seat opened up to AUH so changed that. Return from AUH opened up in F so changed that last night. The UA res agent was so nice. He told me to be sure to go to the LH FC Lounge.
I'm just waiting for my flt back to the US to open up on LH in F and then I would have changed all 4 segments with no problems. I did try to do it online but it wouldn't do it. I booked this originally the day after the deval was announced. |
| All times are GMT -6. The time now is 4:23 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.