F seat poached by disabled passenger
#166
Join Date: Jan 2008
Location: Here and there
Programs: General member, former 1P
Posts: 583
This is a bizarre argument. The airline doesn't decide where I sit. I do. I pay for a seat in my ticketed cabin. If some crazy lady decides to try to steal that from me, I say not just "no," but 'HELL NO.' Just like if a crazy lady tried to steal my meal at a restaurant. I really don't give a crap what the waiter says. Or the waterboy. Give me the meal I paid for and get this crazy lady out of my meal. NOW.
Oh hell no. If a crazy person demanded the meal I paid for at a restaurant, I don't give a rat's arse about how the waiter feels. He or she better give me my meal or I will see that they are fired. But in this case the waiter was trying to resolve the situation to the satisfaction of the patron who paid for the meal.
Oh hell no. If a crazy person demanded the meal I paid for at a restaurant, I don't give a rat's arse about how the waiter feels. He or she better give me my meal or I will see that they are fired. But in this case the waiter was trying to resolve the situation to the satisfaction of the patron who paid for the meal.
Following your restaurant analogy, you may own the food but you don't own the table and chairs. The restaurant does. You'll sit where the restaurant tells you to sit or you'll dine elsewhere. (Please set aside that restaurants that treated its patrons as shabbily as UA customarily does would go out of business in a month.)
I think we agree that it's up to the FA to seat passengers properly and not the responsibility of the passenger. A better FA would have ensured that the poacher was seated in her assigned Y seat and that the OP was properly seated in his assigned F seat. But discretion is sometimes the better part of valor, and in this case the OP chose to not press the matter.
Last edited by flavorflav; Jan 24, 2014 at 10:14 am Reason: Clarity
#167
Join Date: Feb 2012
Posts: 2,933
Wanna swap seats --- GO AHEAD!
Wanna sit where you are assigned --- pursue the matter, correctly!
Wanna worry about the aircraft pushing back "on time", become a pilot, baggage handler, or g/a!
Wanna let someone else sharper than you sit in your RPUed seat --- GO AHEAD!!!
#169
Join Date: Jan 2014
Location: NJ
Programs: United Silver, Hyatt, Marriott Gold, HHonors Gold, Amex Plat, Global Entry
Posts: 751
Just like in the classic Seinfeld episode with Elaine
Last edited by iluv2fly; Jan 24, 2014 at 3:17 pm Reason: merge
#170
Original Poster
Join Date: Dec 2009
Posts: 83
Initial polite asking by FA: 2 minutes, no effect.
Escalation to captain: 1 minute wait, 2 minutes of prodding, no effect. (And oh, the captain gets to delay running his checklists to deal with this too)
Getting ground staff to come help: 5 minutes wait.
Fetching the aisle chair: 5 minutes.
Forcibly deplaning or relocating passenger: 3 minutes
Documenting the incident for the company: 10 minutes
Getting that DYKWIA feeling: priceless.
Also, sitting up front for the tight connection wasn't too important, since I had gate check I needed to wait for, and also because you could simply say "Excuse me, I have a tight connection" and walk to the front of the plane before the door even opens.
Yes, this was the starting leg of a TCON itinerary.
#171
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,882
I think it was enough for the OP several pages ago. Don't see why there should be a vote - the OP never even asked if people thought what they did was right or wrong. They simply asked how a person who [presumably] was assisted in priority boarding could be seated in their seat, and in the incorrect cabin no less. They never asked if anyone thought it was wrong of them to take the action they did. The responders in this thread (granted, myself included in my initial response, but after noting that point first), took it upon themselves to provide their opinions, some even attacking the OP for dropping the claim to the seat.
Last edited by emcampbe; Jan 24, 2014 at 11:38 pm
#172
Join Date: Jun 2006
Location: Little Ferry, NJ
Programs: UA GS / 1MM, MR Ambassador / LTTE, Hertz Platinum
Posts: 298
I would have sent that woman back to coach with her metal brace.
Last edited by iluv2fly; Jan 24, 2014 at 3:17 pm Reason: language
#173
Join Date: May 2005
Programs: Million Miler, 1K - Basically spend a lot of time on planes
Posts: 2,202
I love how if you even look at a flight attendant wrong you'll be removed from the flight, but if you just walk up and take an F seat and refuse to move... you'll be fine
#174
Original Poster
Join Date: Dec 2009
Posts: 83
I think it was enough for the OP several pages ago. Don't see why there should be a vote - the OP never even asked if people thought what they did was right or wrong. They simply asked how a person who [presumably] was assisted in priority boarding could be seated in their seat, and in the incorrect cabin no less. They never asked if anyone thought it was wrong of them to take the action they did. The responders in this thread (granted, myself included in my initial response, but after noting that point first), took it upon themselves to attack the OP for dropping the claim to the seat.
10 pages of responses have shown me that people do think differently than I do, and places vastly different moral judgements on even the simple act of giving up a premium seat to someone who took it without asking first.
I would be lying if I said I wasn't interested in finding out what frequent flyers think about this situation, correlated by ethnic, religious, and economic background, and frequency of travel, etc. But that's what makes me an information geek...
#175
FlyerTalk Evangelist
Join Date: Jun 2005
Posts: 38,410
I feel for you man, that F seat was yours. But like you said, a "F" seat on a Q400 is not worth fighting over and risk delaying a flight. If you insisted on your seat most likely they would've had that woman removed from the flight, which honestly probably wouldn't have been worth the trouble.
Deboarding her and cancelling the ticket would be the right thing--make poaching carry consequences.
There are provisions for disabled and I think they should all be accommodated fully and enthusiastically -- these do not include class of service upgrades. It is like suggesting a disabled person who takes the bus deserves limo service just because he/she is disabled.
Do not take this post to be a blanket 'smear' on travelers from the subcontinent, it is not so intended.
That said, I have observed in recent years on EWR-BOM flights, an exponential growth of pax "requiring" wheel chairs. In the past, this
seemed to allow them early boarding, but on my last two flights, the GAs waited until the regular boarding was completed to do the wheel chair loads. Was this just a fluke? I don't know. Are some GAs at EWR a trifle cynical? Is the pope a Catholic?
The interesting thing (and maybe karma does come into this??) was that on arriving Mumbai, several of the pax who had required wheel chairs at EWR were now able to walk briskly down the long passageways to immigration and customs. Maybe there is a healing property afforded by travelling in a UA 777 for 15 hours...
Flyer 420
in the fog in Seattle
That said, I have observed in recent years on EWR-BOM flights, an exponential growth of pax "requiring" wheel chairs. In the past, this
seemed to allow them early boarding, but on my last two flights, the GAs waited until the regular boarding was completed to do the wheel chair loads. Was this just a fluke? I don't know. Are some GAs at EWR a trifle cynical? Is the pope a Catholic?
The interesting thing (and maybe karma does come into this??) was that on arriving Mumbai, several of the pax who had required wheel chairs at EWR were now able to walk briskly down the long passageways to immigration and customs. Maybe there is a healing property afforded by travelling in a UA 777 for 15 hours...
Flyer 420
in the fog in Seattle
Last edited by iluv2fly; Jan 24, 2014 at 9:35 pm Reason: merge
#176
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
Bottom line. Send the poacher back to Y. End of story.
FA: Please take your proper seat Mr. "Smith". FA: Poacher get your ... back to Y and take you assigned seat. FA: Can I get you something to drink, Mr. "Smith". Yes I'll have a G&T. Be right back with your pre-flt drink Mr. "Smith". Enjoy your travel on the "New UA" which I am proud to work for. After we reach a safe altitude, what would like me to do? Perhaps another drink, snacks or just a smile. I can provide all three on the new UA.
Mr. Smith is a happy camper and will stick with UA. THAT IS HOW IT IS HANDLED. At least it was until about 3 years ago on UA and still is on DL and AA.
FA: Please take your proper seat Mr. "Smith". FA: Poacher get your ... back to Y and take you assigned seat. FA: Can I get you something to drink, Mr. "Smith". Yes I'll have a G&T. Be right back with your pre-flt drink Mr. "Smith". Enjoy your travel on the "New UA" which I am proud to work for. After we reach a safe altitude, what would like me to do? Perhaps another drink, snacks or just a smile. I can provide all three on the new UA.
Mr. Smith is a happy camper and will stick with UA. THAT IS HOW IT IS HANDLED. At least it was until about 3 years ago on UA and still is on DL and AA.
#177
Join Date: Mar 2011
Location: UK
Posts: 126
F seat poached by disabled passenger
Disabled or not - I would have forced her to move. I can't believe you capitulated in this way.! Outrageous! ,
#178
Join Date: Oct 2002
Location: SDF
Programs: -=- UA: GS + 3.9 Million Miler; Hilton: Diamond; Marriott: Gold; Hertz: President's Circle
Posts: 676
I have simple policy. No way do I ever exchange for a seat that is worse that what my boarding pass says. Equal seat or better seat -- no issue. Worse seat -- no way unless the GA can produce a new boarding pass with my new seat and if class of service difference, with compensation.
UA can find someone else who hasn't flown 2+ Million miles to change their seat.
UA can find someone else who hasn't flown 2+ Million miles to change their seat.
#179
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,340
Did she manage to make it out of her seat unaided or did she have to wait for a crane?
#180
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
I have 0 empathy for this "disabled" passenger. She knew exactly what she was doing, and I would have absolutely demanded that she get up and move, or have assistance come back on board and move her to her originally assigned seat. I would have looked like a total jerk, but that doesn't bother me, especially when someone pulls a stunt like this. Good thing it wasn't my seat.