Over entitled FAs - provided limited service, ate snacks from F basket
Jan 18, 2014, 8:00 am
#1
Original Poster
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
Over entitled FAs - provided limited service, ate snacks from F basket
Yesterday on UA1608
FAs show up after boarding should have started. All with a Tim Hortons cup in their hands. There were no lines at immigration or security and they came in the night before, so no excuse. the 20 minutes prior the GA had tried several times on the radio to get an idea where they might be.
Then when we finally boarded, I was on first. They all had stuffed their luggage into the FC overhead bins. Starboard side was full above row 1-3.
They did do a pre departure during service and did finally hang the coats.
After take off they served one round of drinks and went by once with the snack basket.
After that the galley party started. All 4 in the front galley talking loudly, emptying the snack basket, eating most of it, but one FA even put 2 bags of chips in her bag.
No mores service for anyone.
FAs show up after boarding should have started. All with a Tim Hortons cup in their hands. There were no lines at immigration or security and they came in the night before, so no excuse. the 20 minutes prior the GA had tried several times on the radio to get an idea where they might be.
Then when we finally boarded, I was on first. They all had stuffed their luggage into the FC overhead bins. Starboard side was full above row 1-3.
They did do a pre departure during service and did finally hang the coats.
After take off they served one round of drinks and went by once with the snack basket.
After that the galley party started. All 4 in the front galley talking loudly, emptying the snack basket, eating most of it, but one FA even put 2 bags of chips in her bag.
No mores service for anyone.
Jan 18, 2014, 8:06 am
#2
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,892
What did UA Customer Relations say when you wrote in about these service problems?
Or are you just posting this report to FlyerTalk because you've read that "onion letters" from Global Services members can cause sCO flight attendants to be immediately placed on termination warning and you don't want these folks to suffer career consequences? (See the union's comments at http://calafa.org/rumors )
Or are you just posting this report to FlyerTalk because you've read that "onion letters" from Global Services members can cause sCO flight attendants to be immediately placed on termination warning and you don't want these folks to suffer career consequences? (See the union's comments at http://calafa.org/rumors )
Jan 18, 2014, 8:21 am
#5
Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, B6 Mosiac, VS, AA, DL (and a legacy UA 2MM)
Posts: 2,274
Follow up then, if you don't hear back within a few days! If it were me and I was as steamed as you are, I would get on the phone and write emails until I got a response.
Just a suggestion to perhaps express your complaint more succinctly though. Short and to the point emails are much more likely to get a response (and hopefully be quoted in internal UA communications)
Just a suggestion to perhaps express your complaint more succinctly though. Short and to the point emails are much more likely to get a response (and hopefully be quoted in internal UA communications)
Jan 18, 2014, 8:26 am
#6
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Join Date: Jun 2000
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Jan 18, 2014, 8:29 am
#7
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Join Date: Aug 2010
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1. OP's flight departed 4 minutes early and arrived at DEN 17 minutes early. His complaint about the FA's choice of coffee vendor is completely meaningless as UA not only got him to his destination as published, but significantly early.
2. If OP is suggesting that he was able to reserve a space in the OH for his bag and someone else took it, whether a FA or not, it would be good to know. Many would pay for that service, but can't find it anywhere. As it stands crew are expected to place their bags in the OH. If they started their day at YYC at roughly 1400, it's close to a certainty that they were headed somewhere else, perhaps on another aircraft at DEN. Crew connect times affect onward flights too.
3. Also confused as to whether OP was denied a second drink or whether he had asked for the bag of chips which an FA apparently scoffed from him.
4. So, he sent in a complaint on a Friday afternoon and it hasn't been answered by Saturday.
Indeed, if the flight were delayed, OP had reserved OH space or an FA refused to serve him when he hit the service button, a complaint would be warranted.
2. If OP is suggesting that he was able to reserve a space in the OH for his bag and someone else took it, whether a FA or not, it would be good to know. Many would pay for that service, but can't find it anywhere. As it stands crew are expected to place their bags in the OH. If they started their day at YYC at roughly 1400, it's close to a certainty that they were headed somewhere else, perhaps on another aircraft at DEN. Crew connect times affect onward flights too.
3. Also confused as to whether OP was denied a second drink or whether he had asked for the bag of chips which an FA apparently scoffed from him.
4. So, he sent in a complaint on a Friday afternoon and it hasn't been answered by Saturday.
Indeed, if the flight were delayed, OP had reserved OH space or an FA refused to serve him when he hit the service button, a complaint would be warranted.
Jan 18, 2014, 8:30 am
#8
Join Date: Aug 2006
Location: US
Programs: AA/UA/DL
Posts: 2,773
Yesterday on UA1608
FAs show up after boarding should have started. All with a Tim Hortons cup in their hands. There were no lines at immigration or security and they came in the night before, so no excuse. the 20 minutes prior the GA had tried several times on the radio to get an idea where they might be.
Then when we finally boarded, I was on first. They all had stuffed their luggage into the FC overhead bins. Starboard side was full above row 1-3.
They did do a pre departure during service and did finally hang the coats.
After take off they served one round of drinks and went by once with the snack basket.
After that the galley party started. All 4 in the front galley talking loudly, emptying the snack basket, eating most of it, but one FA even put 2 bags of chips in her bag.
No mores service for anyone.
FAs show up after boarding should have started. All with a Tim Hortons cup in their hands. There were no lines at immigration or security and they came in the night before, so no excuse. the 20 minutes prior the GA had tried several times on the radio to get an idea where they might be.
Then when we finally boarded, I was on first. They all had stuffed their luggage into the FC overhead bins. Starboard side was full above row 1-3.
They did do a pre departure during service and did finally hang the coats.
After take off they served one round of drinks and went by once with the snack basket.
After that the galley party started. All 4 in the front galley talking loudly, emptying the snack basket, eating most of it, but one FA even put 2 bags of chips in her bag.
No mores service for anyone.
http://www.flyertalk.com/forum/unite...l#post18570062
There is a thread talking about that UA's new (OLD) system have hard time to locate pilots.
Don't know does that system effect to FAs as well.
Last edited by pigx5; Jan 18, 2014 at 10:49 am
Jan 18, 2014, 8:34 am
#10
Original Poster
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
Jan 18, 2014, 8:41 am
#11
Join Date: Dec 2010
Location: Indianapolis
Programs: Hilton-Diamond Lifetime Platinum AA UA, WN-CP, SPG Gold.
Posts: 7,377
Amazing so many flights go out on time, without holding the customers hands.
United does a great job,
If I wanted and extra snack to stuff in my pocket I'd just ask, I have seen Pizza carried on and eaten in FC.
United does a great job,
If I wanted and extra snack to stuff in my pocket I'd just ask, I have seen Pizza carried on and eaten in FC.
Jan 18, 2014, 8:43 am
#12
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,682
Ah, but I got no indication in OP that it was sUA or sCO...
Jan 18, 2014, 8:54 am
#13
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,506
Jan 18, 2014, 8:57 am
#14
Join Date: Sep 2004
Location: Chicago
Programs: UA1MM*GL/1K, AA, BnVy PlatL, HH Silver,
Posts: 681
1608 would appear to be sCO as a 737. Seems typical of sCO front cabin experience with surly, under achieving crews.
Although could be because sCO overworks them, makes them sleep in break rooms or o/n on planes, feeds them institutional food they're told they should like, etc. Overall, sCO F is not a pleasant experience, but that sCO AFA link at least provides some plausible excuse if one is to believe any sCO FA is capable of providing actual service when they are on the company's clock.
personally, I'd prorate their salaries to about 30% on each flight as that seems to be about the amount of work/attention you get on an sCO domestic flight.
Although could be because sCO overworks them, makes them sleep in break rooms or o/n on planes, feeds them institutional food they're told they should like, etc. Overall, sCO F is not a pleasant experience, but that sCO AFA link at least provides some plausible excuse if one is to believe any sCO FA is capable of providing actual service when they are on the company's clock.
personally, I'd prorate their salaries to about 30% on each flight as that seems to be about the amount of work/attention you get on an sCO domestic flight.
Jan 18, 2014, 9:00 am
#15
Original Poster
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
You are implying a lot of things in this post that I never mentioned or implied.
What is your purpose of this?
What is your purpose of this?
1. OP's flight departed 4 minutes early and arrived at DEN 17 minutes early. His complaint about the FA's choice of coffee vendor is completely meaningless as UA not only got him to his destination as published, but significantly early.
2. If OP is suggesting that he was able to reserve a space in the OH for his bag and someone else took it, whether a FA or not, it would be good to know. Many would pay for that service, but can't find it anywhere. As it stands crew are expected to place their bags in the OH. If they started their day at YYC at roughly 1400, it's close to a certainty that they were headed somewhere else, perhaps on another aircraft at DEN. Crew connect times affect onward flights too.
3. Also confused as to whether OP was denied a second drink or whether he had asked for the bag of chips which an FA apparently scoffed from him.
4. So, he sent in a complaint on a Friday afternoon and it hasn't been answered by Saturday.
Indeed, if the flight were delayed, OP had reserved OH space or an FA refused to serve him when he hit the service button, a complaint would be warranted.
2. If OP is suggesting that he was able to reserve a space in the OH for his bag and someone else took it, whether a FA or not, it would be good to know. Many would pay for that service, but can't find it anywhere. As it stands crew are expected to place their bags in the OH. If they started their day at YYC at roughly 1400, it's close to a certainty that they were headed somewhere else, perhaps on another aircraft at DEN. Crew connect times affect onward flights too.
3. Also confused as to whether OP was denied a second drink or whether he had asked for the bag of chips which an FA apparently scoffed from him.
4. So, he sent in a complaint on a Friday afternoon and it hasn't been answered by Saturday.
Indeed, if the flight were delayed, OP had reserved OH space or an FA refused to serve him when he hit the service button, a complaint would be warranted.
Last edited by iluv2fly; Jan 18, 2014 at 9:06 am Reason: unnecessary