GS Reception & Security Lanes experiences at EWR
Jan 28, 2014, 5:50 am
#31
Join Date: May 2008
Programs: UA/CO GS, PP, MM
Posts: 360
Its supposed to be open. Old one is closed as of this am. Maroon coats prevented me from getting to the GS check in and I had to use the Corporate Select check in. Staff there were useless in directing me or getting me to the new GS check in. Also all exterior signage still directs to the old one. Old one has the "Global Services" ripped off the wall, and the doors are shut. They have some work to do here.
Jan 28, 2014, 9:32 am
#32
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Details on new GS Reception at EWR
Hi everyone,
The new Global Reception at EWR is indeed now open. Details can be found at a press release we just issued.
As the release mentioned, EWR Global Reception is located adjacent to the C-2 security checkpoint, and has four check-in positions, a seating area and direct access to a new set of security lanes, including PreCheck. If arriving EWR by car/taxi, the best way to get to Global Reception is to be dropped off at Door 4 on the upper level (which is now all Premier Access). Take the escalator down to the C-2 security checkpoint on the mid-level/mezzanine area, where the Global Reception is located. There's also signage at the GS check-in area indicating where the new one is located.
To access Global Reception, you must be a Global Services member, traveling with a GS, or departing EWR in United Global First.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
The new Global Reception at EWR is indeed now open. Details can be found at a press release we just issued.
As the release mentioned, EWR Global Reception is located adjacent to the C-2 security checkpoint, and has four check-in positions, a seating area and direct access to a new set of security lanes, including PreCheck. If arriving EWR by car/taxi, the best way to get to Global Reception is to be dropped off at Door 4 on the upper level (which is now all Premier Access). Take the escalator down to the C-2 security checkpoint on the mid-level/mezzanine area, where the Global Reception is located. There's also signage at the GS check-in area indicating where the new one is located.
To access Global Reception, you must be a Global Services member, traveling with a GS, or departing EWR in United Global First.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Jan 28, 2014, 2:41 pm
#35
Join Date: Oct 2012
Location: NYC
Programs: AADULtArer
Posts: 5,683
Jan 28, 2014, 4:01 pm
#37
Join Date: Apr 2010
Posts: 396
How can they stop anyone from using the security lanes sound those are run by the TSA? Obviously a Global Services check in is fine, but I imagine the TSA agents will be less busy then an average agent and I have no desire to subsidize TSA agents manning GS only lanes.
Jan 31, 2014, 4:29 pm
#38
Join Date: Oct 2003
Location: New York, NY USA
Posts: 16
It's not actually a dedicated GS lane. It's more like a dedicated GS entrance to a lane. I was the only one in the GS check in area for a few minutes, and when I went through the doors to security, there was a fair number of people already there and coming in from another direction. You are inserted into the line right where the TSA agent is, so you're not actually waiting in any line, but it's not an entirely dedicated GS security area (like the Virgin setup at LHR).
The global GS program manager was at check in and introduced himself. Made mention of new services coming soon. Very nice, enthusiastic guy that was appropriately gracious and thankful for the business.
The global GS program manager was at check in and introduced himself. Made mention of new services coming soon. Very nice, enthusiastic guy that was appropriately gracious and thankful for the business.
Jan 31, 2014, 4:57 pm
#39
Suspended
Join Date: Apr 2012
Location: DEN
Programs: Delta Silver. Former AA gold. UA MP and DL Plat AMEX cardholder
Posts: 1,254
It's not actually a dedicated GS lane. It's more like a dedicated GS entrance to a lane. I was the only one in the GS check in area for a few minutes, and when I went through the doors to security, there was a fair number of people already there and coming in from another direction. You are inserted into the line right where the TSA agent is, so you're not actually waiting in any line, but it's not an entirely dedicated GS security area (like the Virgin setup at LHR).
The global GS program manager was at check in and introduced himself. Made mention of new services coming soon. Very nice, enthusiastic guy that was appropriately gracious and thankful for the business.
The global GS program manager was at check in and introduced himself. Made mention of new services coming soon. Very nice, enthusiastic guy that was appropriately gracious and thankful for the business.
Jan 31, 2014, 11:07 pm
#40
Join Date: Oct 2000
Posts: 2,657
Hi everyone,
The new Global Reception at EWR is indeed now open. Details can be found at a press release we just issued.
As the release mentioned, EWR Global Reception is located adjacent to the C-2 security checkpoint, and has four check-in positions, a seating area and direct access to a new set of security lanes, including PreCheck. If arriving EWR by car/taxi, the best way to get to Global Reception is to be dropped off at Door 4 on the upper level (which is now all Premier Access). Take the escalator down to the C-2 security checkpoint on the mid-level/mezzanine area, where the Global Reception is located. There's also signage at the GS check-in area indicating where the new one is located.
To access Global Reception, you must be a Global Services member, traveling with a GS, or departing EWR in United Global First.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
The new Global Reception at EWR is indeed now open. Details can be found at a press release we just issued.
As the release mentioned, EWR Global Reception is located adjacent to the C-2 security checkpoint, and has four check-in positions, a seating area and direct access to a new set of security lanes, including PreCheck. If arriving EWR by car/taxi, the best way to get to Global Reception is to be dropped off at Door 4 on the upper level (which is now all Premier Access). Take the escalator down to the C-2 security checkpoint on the mid-level/mezzanine area, where the Global Reception is located. There's also signage at the GS check-in area indicating where the new one is located.
To access Global Reception, you must be a Global Services member, traveling with a GS, or departing EWR in United Global First.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Feb 1, 2014, 7:01 am
#41
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Feb 1, 2014, 8:14 am
#42
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,694
Feb 2, 2014, 12:48 pm
#44
Join Date: Oct 2012
Location: NYC
Programs: AADULtArer
Posts: 5,683
Feb 2, 2014, 1:36 pm
#45
Join Date: Sep 2009
Programs: One Pass
Posts: 250
9 Departures and 9 arrival (for connections)
EWRAMS X1
EWRFRA X1
EWRBRU X1
EWRCDG X2
EWRLHR X4