schley

Police report? I have never heard of anyone having to file a police report for unauthorized activity on a loyalty account. Heck for a CC fraud no police report is needed. I cleared up 15k worth of fraudulent charges in Brazil by signing a unauthorized charges / fraud declaration with Chase last summer and it was done in less than a week without any further involvement. I doubt needing to get the police involved for this will be needed, but I guess we shall await feedback.

To pay the taxes did they use your CC? If so you will file a fraudulent charge claim I'm sure.

Darlox

Changed my password first thing - even before I picked up the phone to call them.

But what taxes would be charged for donated miles?? Checked my cc, and no pending charges appear. If there is some kind of tax due for this sort of transaction, finding out how it WAS paid may give a pretty good indication of how this happened.

schley

I thought they were used to book an award itinerary which would have had taxes. I didn't realize it was a donation or forced donation.

mgcsinc

See the OP. That's what makes this one so, so, so odd.

Darlox

Closing the loop on this one, for anyone who's interested.

Got a very generic "here's your miles back" letter from a MP Service Director. No explanation, no apology - just literally one line.

So I called in. Got a lovely agent who pulled up the account, confirmed that my miles had been re-credited, and looked at the case that had been filed.

I had filed a credit request some weeks back for a (no relation to the current problems) Air China segment that I flew while in Asia. Turns out that an agent "in the same center" as the agent who corrected that situation deducted the miles on the same day that they corrected my credit posting. Almost certainly the same person. Seems to be simple human error where they must have been trying to do something else, but still had my account open on their screen, instead of whomever they were supposed to be working with.

All's well that ends well, but yet another instance of a lack of attention to detail in this organization.

shengwan

Today (5/27) I found out someone use my MP account to purchase a standard award flight on UA from KSA-HNL on 5/26 and already completed the trip on 5/26.

UA agent claim it was my fault to gave away my login and password which I didn't obviously. I have never received an award redemption receipt from nor notified by UA of this award redemption. I have the passenger name and last four of his/her visa card, what are my recourse to have UA investigate this issue and possibly file charges against this person?

If I were to file a police report, should I file in my home state or call HNL airport police?

demkr

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 7_1_1 like Mac OS X) AppleWebKit/537.51.2 (KHTML, like Gecko) Version/7.0 Mobile/11D201 Safari/9537.53)

For UA to blame the victim here seems just a tad outrageous.

aacharya

Are you indicating someone booked and flew KSA to HNL the same day?

Why would you get a receipt or notification, if the person had your info and could easily move that notification e-mail to themselves? Not sure what you're implying there.

You have no recourse for UA to do anything against the person - UA suffered no harm. It's not like a credit card company where you can dispute the redemption.

I also don't see what the airline police in HNL have to do with it. Fraud should be reported locally.

aacharya

Without listening to the conversation, it's only hearsay that UA "blamed" anyone.

Dieuwer

OP: are you based in China?

shengwan

I spend half of my time here in Bos, I wonder if I should I file an report with BPD.

shengwan

Yes, someone booked and flew the same day. UA will obviously have this persons full info, but they claim he/she must have my access to book the ticket.

I am actually surprised how little UA was willing to help consider my status with them.

Dieuwer

I asked because there is an entire thread of award flight fraud most likely originating from China.

aacharya

All UA would have is a name, e-mail address and passport (maybe).

No full physical or mailing address is needed for award redemption. Even if they did somehow have it, they're not giving it to you.

I am not defending UA at all, but you need to know what UA has/doesn't have and not make assumptions.

If you're done with contacting MPSC, call the police. (Personally, I'd call UA back, start with fraud, and force them to do something - many ways of making agents do more).

shengwan

I suppose UA must have this persons ID when checking in? This is on UA metal btw.