United Contact Customer Care
Dec 17, 2013, 3:06 pm
#1
Original Poster
Join Date: Jun 2002
Location: SJC/SFO
Programs: UA Premier Plat/Marriott Titanium
Posts: 263
United Contact Customer Care
Are you supposed to receive a confirmation email after you fill out a complain on the United Contact Customer Care website (www.united.com/feedback)? I have done that twice and have heard nothing from them. The first time was in mid Oct.
Is there a phone number (other than leaving a message) that I can call to reach a live person?
Is there a phone number (other than leaving a message) that I can call to reach a live person?
Dec 17, 2013, 6:23 pm
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,831
Are you supposed to receive a confirmation email after you fill out a complain on the United Contact Customer Care website (www.united.com/feedback)? I have done that twice and have heard nothing from them. The first time was in mid Oct. ...
no but calling the premier line and asking for help from the agent is the best you can do.
Dec 17, 2013, 6:41 pm
#3
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Are you sure? The last time I send something in was in January, but I definitely used to get an automated email back pretty immediately. Maybe things have changed. The auto-email I received said:
*** This is an automated response confirming the receipt of your email. Please do not reply ***
Thank you for contacting United Airlines. If your message is regarding an upcoming trip, a baggage delay or about our MileagePlus frequent flyer program, please refer to our helpful links below. For post-travel and all other inquiries, we are currently experiencing an increased volume due to our peak travel season. As a result, it will take us longer than normal to respond to you.
We appreciate your patience and look forward to assisting you in the best possible manner.
- Your United Airlines Customer Care team
Please use this Case ID number if you need to contact us regarding this inquiry: #######
Thank you for contacting United Airlines. If your message is regarding an upcoming trip, a baggage delay or about our MileagePlus frequent flyer program, please refer to our helpful links below. For post-travel and all other inquiries, we are currently experiencing an increased volume due to our peak travel season. As a result, it will take us longer than normal to respond to you.
We appreciate your patience and look forward to assisting you in the best possible manner.
- Your United Airlines Customer Care team
Please use this Case ID number if you need to contact us regarding this inquiry: #######
Dec 17, 2013, 8:02 pm
#5
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
I receive an immediate automated response with a Case ID number when I submit either a webform mileage credit request or an e-mail to 1Kvoice. Don't know if the same is true for all customer care contacts.
Dec 17, 2013, 9:15 pm
#6
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 781
I recently had to contact them through the United web site. I got a quick automated reply, weeks later when I had not gotten anything more I put in another note that included the original case number and got an automated reply again, again saying a week to 10 days for a proper reply. Two days later I got that proper reply telling my our miles --40,000 of them--that had be taken out of our account for an upgrade that did not clear were back in our account. I used them two days later for some more upgrades that did clear......