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-   -   Singapore Airlines (SQ) award booking experiences using United miles (https://www.flyertalk.com/forum/united-airlines-mileageplus/1530446-singapore-airlines-sq-award-booking-experiences-using-united-miles.html)

LTH Oct 27, 13 8:15 am

Singapore Airlines (SQ) award booking experiences using United miles
 
I see availability on a SQ flight from FRA-JFK using the ANA tool. But the same flight does not show up using United's award search tool. Does this mean the flight can't be booked with UA miles? Thanks.

fjfv19 Oct 27, 13 8:19 am


Originally Posted by LTH (Post 21676527)
I see availability on a SQ flight from FRA-JFK using the ANA tool. But the same flight does not show up using United's award search tool. Does this mean the flight can't be booked with UA miles? Thanks.

If you can find availability using one of the tools and can't book it on UA's website, call in to book.

dchen2 Oct 27, 13 8:39 am

Pretty sure SQ blocks their partners (including UA mileageplus) from booking Biz/First/Suites class awards on their international routes using their longhual equipment. Only exceptions is SQ allows J awards on their regional intra-asia flights with the regional Biz seats.

LTH Oct 27, 13 8:45 am


Originally Posted by dchen2 (Post 21676624)
Pretty sure SQ blocks their partners (including UA mileageplus) from booking Biz/First/Suites class awards on their international routes using their longhual equipment. Only exceptions is SQ allows J awards on their regional intra-asia flights with the regional Biz seats.

I'm looking for an economy seat. Do they block those from UA flyers?

NYCSINUA Oct 27, 13 8:48 am


Originally Posted by LTH (Post 21676652)
I'm looking for an economy seat. Do they block those from UA flyers?

Nope. Y is fine with UA miles

LTH Oct 27, 13 5:01 pm

Called an agent but she couldn't find any available seats for redemption, while ANA shows availability. Has anyone experienced this? I'm looking at FRA-JFK on SQ26 on January 4, 14.

FelixB Oct 27, 13 6:31 pm

I have looked for award availabilty for SQ26/25 for a long time. While I've found FRA-SIN numerous times, never have I been able to find FRA-JFK. I wouldn't be surprised if UA blocked this flight, seeing that you are able to find it on ANA but not thru MP.

KVS Oct 27, 13 6:59 pm


Originally Posted by LTH (Post 21678830)
Called an agent but she couldn't find any available seats for redemption, while ANA shows availability. Has anyone experienced this? I'm looking at FRA-JFK on SQ26 on January 4, 14.

That flight definitely has 2+ Y Award Seats available.

For tips on dealing with Agents, who may claim otherwise, please see http://Help.KVSTool.com/#AgentSaysNo

[KVS Availability Tool 7.3.0/Diamond - Awards/StarAlliance/JP-ANA-SP1]
Code:

FRA  Frankfurt Metro / Intl DE = FRA HHN [EDDF]
JFK  New York John F Kennedy Intl NY US [KJFK]
SAT  04 Jan 2014 | 2 Seats

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------
SQ        26      FRA  08:20    JFK  11:05    388  0  FS~  CS~  YS+
UA        118    FRA  08:45    EWR  12:20    752  0  FS/  CS-  YS-
LH        400    FRA  10:55    JFK  13:35    744  0  FS-  CS-  YS-
UA        51      FRA  11:05    EWR  14:10    764  0  FS/  CS-  YS-
LH        402    FRA  13:35    EWR  16:10    744  0  FS-  CS-  YS-
LH        404    FRA  17:25    JFK  20:20    744  0  FS-  CS-  YS-

[KVS Availability Tool 7.3.0/Diamond - Awards/SQ]
Code:

FRA  Frankfurt Metro / Intl DE = FRA HHN [EDDF]
JFK  New York John F Kennedy Intl NY US [KJFK]
SAT  04 Jan 2014 | 2 Seats

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------------------------------
SQ        26      FRA  08:20    JFK  11:05    388  0  FA+ FM+ [email protected]  CA+ CM+ [email protected]  YA+ YM+ YS+


LTH Oct 27, 13 10:33 pm


Originally Posted by KVS (Post 21679339)
That flight definitely has 2+ Y Award Seats available.

For tips on dealing with Agents, who may claim otherwise, please see http://Help.KVSTool.com/#AgentSaysNo

[KVS Availability Tool 7.3.0/Diamond - Awards/StarAlliance/JP-ANA-SP1]
Code:

FRA  Frankfurt Metro / Intl DE = FRA HHN [EDDF]
JFK  New York John F Kennedy Intl NY US [KJFK]
SAT  04 Jan 2014 | 2 Seats

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------
SQ        26      FRA  08:20    JFK  11:05    388  0  FS~  CS~  YS+
UA        118    FRA  08:45    EWR  12:20    752  0  FS/  CS-  YS-
LH        400    FRA  10:55    JFK  13:35    744  0  FS-  CS-  YS-
UA        51      FRA  11:05    EWR  14:10    764  0  FS/  CS-  YS-
LH        402    FRA  13:35    EWR  16:10    744  0  FS-  CS-  YS-
LH        404    FRA  17:25    JFK  20:20    744  0  FS-  CS-  YS-

[KVS Availability Tool 7.3.0/Diamond - Awards/SQ]
Code:

FRA  Frankfurt Metro / Intl DE = FRA HHN [EDDF]
JFK  New York John F Kennedy Intl NY US [KJFK]
SAT  04 Jan 2014 | 2 Seats

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------------------------------
SQ        26      FRA  08:20    JFK  11:05    388  0  FA+ FM+ [email protected]  CA+ CM+ [email protected]  YA+ YM+ YS+


Thanks. Does this mean UA should have access to these seats? IIRC, UA is blocked from SQ C/F class seats, but I don't recall Y seats being blocked. Correct?

STS-134 Oct 27, 13 10:34 pm


Originally Posted by FelixB (Post 21679211)
I have looked for award availabilty for SQ26/25 for a long time. While I've found FRA-SIN numerous times, never have I been able to find FRA-JFK. I wouldn't be surprised if UA blocked this flight, seeing that you are able to find it on ANA but not thru MP.

Didn't UA claim that it no longer does Starnet blocking about a year or so ago?

RS250Racer Oct 27, 13 10:47 pm


Originally Posted by STS-134 (Post 21680124)
Didn't UA claim that it no longer does Starnet blocking about a year or so ago?

I think so but I would not be surprised if there was not some kind of blocking still in place!

LTH Oct 28, 13 10:15 pm

I called the agent and asked them to do a "long sell", as suggested by KVS FAQ page. That didn't work. The agent tried looking up for seats under the internet and the internal system, and neither showed availability. I felt scammed :(

mxr Oct 28, 13 10:40 pm


Originally Posted by dchen2 (Post 21676624)
Pretty sure SQ blocks their partners (including UA mileageplus) from booking Biz/First/Suites class awards on their international routes using their longhual equipment. Only exceptions is SQ allows J awards on their regional intra-asia flights with the regional Biz seats.

actually you can book J awards with LH M&M miles on SQ's longhaul routes with their new Biz class.

KVS Oct 29, 13 12:08 am


Originally Posted by LTH (Post 21680117)
Thanks. Does this mean UA should have access to these seats? IIRC, UA is blocked from SQ C/F class seats, but I don't recall Y seats being blocked. Correct?

Correct on both counts.


Originally Posted by LTH (Post 21686028)
I called the agent and asked them to do a "long sell", as suggested by KVS FAQ page. That didn't work. The agent tried looking up for seats under the internet and the internal system, and neither showed availability.

If the Agent tried looking for Availability, then they were not doing a Long-Sell.


Originally Posted by LTH (Post 21686028)
I felt scammed :(

You may wish to try calling back and asking for a supervisor.

Always Flyin Oct 29, 13 12:16 am


Originally Posted by dchen2 (Post 21676624)
Pretty sure SQ blocks their partners (including UA mileageplus) from booking Biz/First/Suites class awards on their international routes using their longhual equipment. Only exceptions is SQ allows J awards on their regional intra-asia flights with the regional Biz seats.

You can also book regional flights in F as well. I flew MNL-SIN yesterday in XF on a 773 with suites in F using UA miles.

Somehow the contents of a whole bottle of Dom disappeared during the flight . . .


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