Jan 29, 2024, 8:50 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is Singapore Airlines (SQ) award booking experiences using United miles
SQ awards can be booked online but SQ generally does does not release to its *A partners all routes or all cabins -- especially the more premium cases
Old information
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The fee for non-premier to book awards through the call center will NOT be waived as per:
This is currently the policy
Update: SQ's statement on the recent change:
SQ awards can be booked online but SQ generally does does not release to its *A partners all routes or all cabins -- especially the more premium cases
Old information
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Hi everyone,
I wanted to give you an early heads up about an upcoming change to the Star partner award availability you see displayed online. Singapore Airlines and United have agreed to remove Singapore Airlines inventory from our award flight search results on united.com and on the United Mobile App. This will take effect starting tomorrow, December 13, You will still to be able to book and change award reservations involving Singapore Airlines by calling our reservations lines.
Please let me know if you have any clarifying questions, and I’ll do my best to answer them.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
I wanted to give you an early heads up about an upcoming change to the Star partner award availability you see displayed online. Singapore Airlines and United have agreed to remove Singapore Airlines inventory from our award flight search results on united.com and on the United Mobile App. This will take effect starting tomorrow, December 13, You will still to be able to book and change award reservations involving Singapore Airlines by calling our reservations lines.
Please let me know if you have any clarifying questions, and I’ll do my best to answer them.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
As most have you has suspected, unfortunately we're not waiving the booking fee. The simple reason--and this is a consistent policy across all airlines which are not yet online--is that there is substantial additional work required to price and ticket these awards in our contact centers.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Update: SQ's statement on the recent change:
Originally Posted by SQ
Each Star Alliance member carrier may choose how to fulfill such redemptions differently, which we have no influence over.
For example, some Star carriers may choose to allow their respective frequent flier programme members access to redemption online or offline, depending on their respective platforms.
For example, some Star carriers may choose to allow their respective frequent flier programme members access to redemption online or offline, depending on their respective platforms.
Singapore Airlines (SQ) award booking experiences using United miles {Archive}
Sep 7, 2018, 8:39 pm
#781
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Sep 7, 2018, 9:49 pm
#782
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If you spend enough time searching for KF awards, you'll ultimately reach the conclusion that SQ's releases frequently don't make much sense at all.
Sep 8, 2018, 12:57 am
#783
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Sorry, I think you missed the details. This was SIN-BKK on a 330, totally independent of the SFO/LAX-SIN award releases (and weeks earlier). It just shows you can't draw conclusions from the fact that SQ didn't release those seats (SFO/LAX-SIN) for KF awards.
If you spend enough time searching for KF awards, you'll ultimately reach the conclusion that SQ's releases frequently don't make much sense at all.
If you spend enough time searching for KF awards, you'll ultimately reach the conclusion that SQ's releases frequently don't make much sense at all.
So, yes, that makes no sense at all.
Sep 22, 2018, 8:10 pm
#784
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Is SIN-SFO in Y never available?
Sep 23, 2018, 3:47 pm
#785
Join Date: Feb 2008
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SIN-LAX and LAX-SIN is available on United.com on many days. 90K miles and books in I for Saver Business.
Sep 23, 2018, 3:52 pm
#786
Join Date: Mar 2015
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Sep 23, 2018, 3:55 pm
#787
Join Date: Jul 2002
Location: Virginia, USA
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It seems to come and go in 2-3 month segments. Currently, there is scattered availability until the end of March. I imagine the next release will be availability for April-May. There soon will be a lot of non-stop inventory U.S.-SIN so I would expect awards to continue to be available. SQ Business is not nearly as "aspirational" as SQ Suites or First.
Sep 24, 2018, 3:30 am
#788
Join Date: Dec 2016
Posts: 639
Has anyone been able to book any flights today? It looks like all the award inventory has been removed.
Sep 24, 2018, 8:00 am
#789
Join Date: Feb 2008
Location: Chicago, IL
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It looks like it was pulled
Sep 24, 2018, 8:03 am
#790
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Sep 24, 2018, 8:37 am
#791
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I booked LAX-SIN round trip in March for 180k miles. I figure if I can't make it work I can always cancel and get the miles back.
Sep 30, 2018, 3:46 pm
#793
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Tip: SQ PNRs for United award reservations don't show on United's website, but they appear on United's APP !
Oct 18, 2018, 9:59 am
#794
Join Date: Aug 2016
Location: Los Angeles
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I've been having issues booking an award routing on SQ for SIN-AKL or vice versa in mid-January. I've now tried 6 different bookings, on 4 different dates, in both directions, and direct and connecting via Perth (with one leg on Air New Zealand). All have allowed me to complete the reservation with payment, but are not confirmed and do not ticket. I also tried calling the 1K reservations desk and the agent tried to book for me by phone, with the same result.
Does anyone know what's going on? When I call, they just tell me to keep trying and hopefully a booking will ticket. I've read back the past few pages on this thread and didn't notice any other issues like this. There are routings available via BKK on Thai, but that involves a long overnight layover, which wastes a lot of time.
Does anyone know what's going on? When I call, they just tell me to keep trying and hopefully a booking will ticket. I've read back the past few pages on this thread and didn't notice any other issues like this. There are routings available via BKK on Thai, but that involves a long overnight layover, which wastes a lot of time.
Oct 18, 2018, 5:02 pm
#795
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I booked one 4 days ago and it ticketed within a minute.