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Singapore Airlines (SQ) award booking experiences using United miles

Singapore Airlines (SQ) award booking experiences using United miles

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Old Jan 6, 22, 9:19 am   -   Wikipost
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SQ awards can be booked online but SQ generally does does not release to its *A partners all routes or all cabins -- especially the more premium cases

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Originally Posted by UA Insider View Post
Hi everyone,

I wanted to give you an early heads up about an upcoming change to the Star partner award availability you see displayed online. Singapore Airlines and United have agreed to remove Singapore Airlines inventory from our award flight search results on united.com and on the United Mobile App. This will take effect starting tomorrow, December 13, You will still to be able to book and change award reservations involving Singapore Airlines by calling our reservations lines.

Please let me know if you have any clarifying questions, and Iíll do my best to answer them.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
The fee for non-premier to book awards through the call center will NOT be waived as per:
Originally Posted by UA Insider View Post
As most have you has suspected, unfortunately we're not waiving the booking fee. The simple reason--and this is a consistent policy across all airlines which are not yet online--is that there is substantial additional work required to price and ticket these awards in our contact centers.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
This is currently the policy

Update: SQ's statement on the recent change:

Originally Posted by SQ
Each Star Alliance member carrier may choose how to fulfill such redemptions differently, which we have no influence over.

For example, some Star carriers may choose to allow their respective frequent flier programme members access to redemption online or offline, depending on their respective platforms.
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Old Oct 29, 13, 12:59 am
  #16  
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Originally Posted by Always Flyin View Post
You can also book regional flights in F as well. I flew MNL-SIN yesterday in XF on a 773 with suites in F using UA miles.

Somehow the contents of a whole bottle of Dom disappeared during the flight . . .
If only one bottle disappeared then you must have slept for an hour or two.
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Old Oct 29, 13, 10:33 am
  #17  
 
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Originally Posted by dsquared37 View Post
If only one bottle disappeared then you must have slept for an hour or two.
Yep. Pretty much after the bottle disappeared!
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Old Oct 29, 13, 10:48 am
  #18  
 
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Originally Posted by Always Flyin View Post
You can also book regional flights in F as well. I flew MNL-SIN yesterday in XF on a 773 with suites in F using UA miles.

Somehow the contents of a whole bottle of Dom disappeared during the flight . . .
Did you find this on UA.com? Was it close-in or good planning? I am looking and see only C availability.
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Old Oct 29, 13, 7:35 pm
  #19  
 
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Originally Posted by Madone59 View Post
Did you find this on UA.com? Was it close-in or good planning? I am looking and see only C availability.
Found it on KVS a couple of weeks out. Didn't check ua.com so don't know if it as there or not.

I was already in C. Just called UA and they moved me to F.
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Old Oct 29, 13, 7:47 pm
  #20  
 
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Originally Posted by FelixB View Post
I have looked for award availabilty for SQ26/25 for a long time. While I've found FRA-SIN numerous times, never have I been able to find FRA-JFK. I wouldn't be surprised if UA blocked this flight, seeing that you are able to find it on ANA but not thru MP.
It's not blocked. I booked SQ JFK-FRA in C last year without a problem. Booked 4 months in advance.

That said, IME, SQ C is totally overrated.
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Old Oct 29, 13, 8:30 pm
  #21  
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Originally Posted by unavaca View Post
It's not blocked. I booked SQ JFK-FRA in C last year without a problem. Booked 4 months in advance.
That was probably during the Great SQ Systems Changeover - it was open season
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Old Oct 29, 13, 10:58 pm
  #22  
 
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Originally Posted by UA-NYC View Post
That was probably during the Great SQ Systems Changeover - it was open season
ahhh, a trip down memory lane
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Old Nov 25, 13, 5:32 pm
  #23  
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So the award space also shows up on aeroplan, but the seat is still not bookable on UA. Can we now confirm that UA blocks SQ Y seats on their transoceanic flights?
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Old Dec 12, 13, 2:30 pm
  #24  
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Heads Up: SQ Awards Booked Through Reservations Starting 13-DEC-2013

Hi everyone,

I wanted to give you an early heads up about an upcoming change to the Star partner award availability you see displayed online. Singapore Airlines and United have agreed to remove Singapore Airlines inventory from our award flight search results on united.com and on the United Mobile App. This will take effect starting tomorrow, December 13, You will still to be able to book and change award reservations involving Singapore Airlines by calling our reservations lines.

Please let me know if you have any clarifying questions, and Iíll do my best to answer them.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
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Old Dec 12, 13, 2:34 pm
  #25  
 
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A change you'll like!
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Old Dec 12, 13, 2:35 pm
  #26  
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Bawahahahaha.

Another reason SQ should be expunged from Star Alliance all together.
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Old Dec 12, 13, 2:35 pm
  #27  
 
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Get ready for the hold times!
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Old Dec 12, 13, 2:36 pm
  #28  
 
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Thanks for the heads up. Is SQ asking all *A partners to stop showing SQ availability online, or has this only happened with UA?
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Old Dec 12, 13, 2:37 pm
  #29  
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Thanks Aaron for the heads up.

Originally Posted by hotelmotel View Post
A change you'll like!
I'm not sure there's any grounds for criticizing UA here. SQ has always been a somewhat reluctant partner and is almost certainly the driver of this change.
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Old Dec 12, 13, 2:37 pm
  #30  
 
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OMG, that's a disaster.
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