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Singapore Airlines (SQ) award booking experiences using United miles

Singapore Airlines (SQ) award booking experiences using United miles

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Old Jan 6, 22, 9:19 am   -   Wikipost
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SQ awards can be booked online but SQ generally does does not release to its *A partners all routes or all cabins -- especially the more premium cases

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Originally Posted by UA Insider View Post
Hi everyone,

I wanted to give you an early heads up about an upcoming change to the Star partner award availability you see displayed online. Singapore Airlines and United have agreed to remove Singapore Airlines inventory from our award flight search results on united.com and on the United Mobile App. This will take effect starting tomorrow, December 13, You will still to be able to book and change award reservations involving Singapore Airlines by calling our reservations lines.

Please let me know if you have any clarifying questions, and I’ll do my best to answer them.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
The fee for non-premier to book awards through the call center will NOT be waived as per:
Originally Posted by UA Insider View Post
As most have you has suspected, unfortunately we're not waiving the booking fee. The simple reason--and this is a consistent policy across all airlines which are not yet online--is that there is substantial additional work required to price and ticket these awards in our contact centers.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
This is currently the policy

Update: SQ's statement on the recent change:

Originally Posted by SQ
Each Star Alliance member carrier may choose how to fulfill such redemptions differently, which we have no influence over.

For example, some Star carriers may choose to allow their respective frequent flier programme members access to redemption online or offline, depending on their respective platforms.
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Old Dec 14, 13, 7:21 pm
  #256  
 
Join Date: Oct 2006
Location: Okinawa
Posts: 2,575
What a scam! Thanks for flying the friendly skies!
The_Wrath_of_Khan is offline  
Old Dec 14, 13, 7:33 pm
  #257  
 
Join Date: Nov 2004
Location: LAS
Posts: 172
Glad I booked my last-ever UA award (SYD-BKK-SIN-CMB) three days ago. The game sure was fun while it lasted.
ChrisKSDF is offline  
Old Dec 14, 13, 8:16 pm
  #258  
 
Join Date: Dec 2012
Location: back to Europe
Programs: FB Plat (8th yr) & Marriott Amb.
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Unhappy

Originally Posted by RTW1 View Post
Probably no source but a conclusion based on the SQ award availability that is currently displayed....
Same observation here...
I do not see much change when re-running (with the ANA search option of course) older awardnexus searchs that were showing SQ business awards on intra-asia destinations
but can't find any SIN to Australia business awards from Jan 2014 onwards...
Eddy421 is offline  
Old Dec 14, 13, 8:36 pm
  #259  
 
Join Date: Mar 2009
Location: Brooklyn, NY
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Originally Posted by RTW1 View Post
Probably no source but a conclusion based on the SQ award availability that is currently displayed....
Gotcha. Been travelling last few days haven't had a chance to check.

This obviously sucks. I was just able to put a great trip for a friend and his wife to Australia with a couple of stopovers in south east asia (1 under 24 hours). Of course he didn't book it because they were being indecisive with their dates. Oh well, so much for them saving UR points for 2 years for this trip.
greendx is offline  
Old Dec 14, 13, 9:21 pm
  #260  
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Originally Posted by arcticbull View Post
The problem is that your open jaw can only be at your origin or your point of turnaround (which is defined as the furthest place away from your origin).
There are myriad examples in this thread indicating this is not necessarily true. I've even been denied an o/j at my destination.... the agents (yes plural) claimed it was 2 one ways on the same PNR. Lots of bad info out there.

Originally Posted by arcticbull View Post
the unflown portion must be the shortest segment
Again not true. I've recently flown YYY-BKK-PNH/SIN-HKG-XXX

Originally Posted by arcticbull View Post
(i.e. SFO-ICN-LAX is cool, SFO-ICN-LHR not so since the latter violates both the zone rule and the distance rule; you could book that as two one-ways though, but then you don't get the en-route stopover).
SFO-ICN-LHR is struck down simply because you can't fly to Europe through Aisa from NA.


Originally Posted by arcticbull View Post
EDIT As for the 4h stop rule, that applies ONLY to purely domestic itineraries. International itineraries allow up to 24h before the connection becomes a stopover -- even at domestic connection points. The problem with the UA reps is that once their computer fails to price the award they just make rules up as to why, instead of actually trying to help you. Probably because their computer doesn't tell them why it barfed, just that it did.
Agreed there's way too much incorrect information coming from UA reps these days.

Originally Posted by arcticbull View Post
Finally, connecting at REP (a spoke-spoke connection) is totally fine, taking OZ in and TG out. You don't have to connect exclusively at hubs. The same way I can get from SFO-ORD via FAR on a domestic award ticket. So long as you don't exceed the maximum permitted number of transfers on a South Asia award (4 each way on a round trip, 3 each way on a one-way) and don't exceed 3 award zones en route.
Except TG doesn't fly to REP; only OZ and CA.
dsquared37 is offline  
Old Dec 14, 13, 9:33 pm
  #261  
 
Join Date: Jul 2008
Location: San Francisco, CA
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Originally Posted by arcticbull View Post
SFO-ICN-BKK (all OZ) STOPOVER
<Nested $50 Air Asia tix Bangkok Don Muang DMK-REP-DMK>
BKK-SIN(22-hour layover)-MLE(all SQ) POINT OF TURNAROUND
MLE-SIN(SQ)(10-hour overnight layover)-TPE(BR)-SFO(BR)

tl;dr It's because you can't have an en-route open jaw.
I attempted this with two separate agents (not having REP at all but just having BKK as my stopover and continuing on), and they reverted with the entire "SQ won't allow you to connect onward to BR on MLE-SIN-TPE", and/or "SIN-MLE-SIN isn't an available SQ route for *A awards."

After ~7 total hours on the phone with them today with no success, I called up USAirways and used my miles with them for the above routing. Successful on the first try after a 30-min call.
blueheronNC is offline  
Old Dec 14, 13, 10:20 pm
  #262  
 
Join Date: Oct 2012
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Originally Posted by blueheronNC View Post
"SQ won't allow you to connect onward to BR on MLE-SIN-TPE", and/or "SIN-MLE-SIN isn't an available SQ route for *A awards."
MLE-SIN-TPE-SFO was bookable online 2 days ago on SQ/BR.
SFOvacations is offline  
Old Dec 14, 13, 10:40 pm
  #263  
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Originally Posted by worldtravel View Post
Vonage cost nothing to call US & Canada.
But if someone does not have Vonage currently, it would be quicker and cheaper to do skype.
UA Fan is offline  
Old Dec 14, 13, 11:55 pm
  #264  
 
Join Date: May 2011
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This is infuriating! I was actually using united.com to search for SQ J intra-asia flights earlier this week. Even more reason to leave the program after 2/1.
kpowed is offline  
Old Dec 15, 13, 1:06 am
  #265  
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Originally Posted by blueheronNC View Post
I attempted this with two separate agents (not having REP at all but just having BKK as my stopover and continuing on), and they reverted with the entire "SQ won't allow you to connect onward to BR on MLE-SIN-TPE", and/or "SIN-MLE-SIN isn't an available SQ route for *A awards."

After ~7 total hours on the phone with them today with no success, I called up USAirways and used my miles with them for the above routing. Successful on the first try after a 30-min call.
Hit and miss oddities. Two weeks ago, after US Air told me no *A airlines flew to MDL I was forced to use UA miles for the flights.
dsquared37 is offline  
Old Dec 15, 13, 10:54 am
  #266  
 
Join Date: Apr 2011
Location: U.K.
Programs: UA 1K; QR P; HH D; MR G; IHG SpAmb
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Serves me right for not having checked FT for a few days, having seen the SQ flights i was looking at a couple of days ago disappeared i now booked TG via BKK. Guess have to call in to see whether i still can get direct connections...
a9504477 is offline  
Old Dec 15, 13, 11:59 am
  #267  
 
Join Date: May 2011
Programs: United 1K, Marriott Platinum
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What is the best way to view SQ availability now? Will we have to call in or are there other tools which we can use to do queries?
Rhyick is offline  
Old Dec 15, 13, 12:06 pm
  #268  
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Originally Posted by Rhyick View Post
What is the best way to view SQ availability now? Will we have to call in or are there other tools which we can use to do queries?
Aeroplan.com still has it.
ANA tool, awardnexus, flisea.com, etc, etc
rankourabu is offline  
Old Dec 15, 13, 1:15 pm
  #269  
 
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Originally Posted by rankourabu View Post
Aeroplan.com still has it.
ANA tool, awardnexus, flisea.com, etc, etc
More like a combination of the above. I've found that Aeroplan is a bit underinclusive for SQ flights, whereas ANA is overinclusive, at least when it comes to availability that UA is seeing.
blueheronNC is offline  
Old Dec 15, 13, 1:32 pm
  #270  
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Originally Posted by blueheronNC View Post
More like a combination of the above. I've found that Aeroplan is a bit underinclusive for SQ flights, whereas ANA is overinclusive, at least when it comes to availability that UA is seeing.
Aeroplan.com seems underinclusive for two reasons
a) They tend to only display SIX options per routing per class of service
b) Aeroplan.com 'prefers' flights on carriers that attract a fuel surcharge.

So for example, if you were to search for PEK-SIN - you will get a variety of combinations of TG or OZ, and SQ/BR may be downgraded because AC does not charge a fuel surcharge on them. If there are more than 6 combos of the former, you may not see the latter at all.
rankourabu is offline  

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