Feb 27, 2019, 11:55 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is "Upgrade certificates (GPUs & RPUs) are useless nowadays"
Archive thread "Upgrade certificates (GPUs & RPUs) are useless nowadays" {Archive}
Archive thread "Upgrade certificates (GPUs & RPUs) are useless nowadays" {Archive}
"Upgrade certificates (GPUs & RPUs) are useless nowadays" {Archive}
Apr 13, 2019, 10:28 am
#2536
Join Date: May 2005
Location: SJC
Programs: NZ*G, QF NB, UA 1K, AA ExecPlat, IHG PlatAmb, HHonors Gold, SPG Gold, Marriott Gold, ZE1 PC
Posts: 2,636
The 1K phone agent said PB is for 1Ks and PD is for something else, but I have no idea what. According to the gate agent these lists only matter in the reservation system but not at the gate, which jives with the understanding upgrades comprehensively thread. The 1K agent was pretty adamant something had gone wrong with the way United.com placed me on the upgrade lists, and saw it very quickly when I called in. I guess the learning from this is to request upgrades over the phone, as this is the Nth issue I've had with upgrades in the last few months (GPUs not being pulled, leading to an 'unsupported upgrade' issue; weirdness on the waitlist prioritization where I've felt oddly low (several times); upgrades failing to be requested online, etc etc).
It's not a question of what that list's for; it's. question of who should be on it. Check out this post from the award waitlist thread. The lists are PA, PB, PC, and PD (I'm guessing 'Premier A' -- could be 'Priority A'). PA is Global Services; PB is 1K; PC is Plat/Gold, and PD is Silver and GM. (Please don't ask me why they need four lists 
). Within each list, prioritization is supposed to be based on status, fare class, and time entered onto the list. These lists are then cleared in order for upgrades -- PA, PB, PC, and PD.
A 1K erroneously placed onto the PD list would be the first person on that list -- but would be behind all other 1Ks (from PB) as well as all Plat and Gold customers (from PC).
OP: I would write to UA and complain.
). Within each list, prioritization is supposed to be based on status, fare class, and time entered onto the list. These lists are then cleared in order for upgrades -- PA, PB, PC, and PD.A 1K erroneously placed onto the PD list would be the first person on that list -- but would be behind all other 1Ks (from PB) as well as all Plat and Gold customers (from PC).
OP: I would write to UA and complain.
I have indeed written to 1Kvoice.
Last edited by ajnz; Apr 13, 2019 at 10:53 am
Apr 13, 2019, 12:08 pm
#2537
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,614
The 1K phone agent said PB is for 1Ks and PD is for something else, but I have no idea what. According to the gate agent these lists only matter in the reservation system but not at the gate, which jives with the understanding upgrades comprehensively thread. The 1K agent was pretty adamant something had gone wrong with the way United.com placed me on the upgrade lists, and saw it very quickly when I called in. I guess the learning from this is to request upgrades over the phone, as this is the Nth issue I've had with upgrades in the last few months (GPUs not being pulled, leading to an 'unsupported upgrade' issue; weirdness on the waitlist prioritization where I've felt oddly low (several times); upgrades failing to be requested online, etc etc)..
Apr 13, 2019, 12:17 pm
#2538
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,350
Apr 13, 2019, 2:36 pm
#2539
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,413
Glad it worked out for you.
Apr 16, 2019, 12:37 pm
#2540
Join Date: Sep 2001
Location: SoCal
Programs: UA 1K 2Millon Mile Flyer, IC Diamond Royal Ambassador Inner Circle, Bonvoy Gold
Posts: 479
Is anyone else having trouble getting RPU's and GPU's redeposited to their accounts after a failure? I'm 0/4 for my own RPU requests and 0/2 on GPU's I sponsored for a friend. I've never had this problem happen so often and wonder if its a trend? Oh, and to this specific topic, thats 6/6 upgrade failures already this year, and often after being 5-15 on the list as a 1K.
Apr 16, 2019, 1:22 pm
#2541
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
Is anyone else having trouble getting RPU's and GPU's redeposited to their accounts after a failure? I'm 0/4 for my own RPU requests and 0/2 on GPU's I sponsored for a friend. I've never had this problem happen so often and wonder if its a trend? Oh, and to this specific topic, thats 6/6 upgrade failures already this year, and often after being 5-15 on the list as a 1K.
Apr 16, 2019, 1:30 pm
#2542
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,614
Is anyone else having trouble getting RPU's and GPU's redeposited to their accounts after a failure? I'm 0/4 for my own RPU requests and 0/2 on GPU's I sponsored for a friend. I've never had this problem happen so often and wonder if its a trend? Oh, and to this specific topic, thats 6/6 upgrade failures already this year, and often after being 5-15 on the list as a 1K.
Apr 16, 2019, 4:21 pm
#2543
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
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Posts: 20,061
Re: Recovery of unused RPUs/GPUs when not automatically re-deposited
Recommendation: Submit a request through the Mileage Plus Service Center with something like....
I usually get them back within a few hours. Also then I don't have to spend time on the phone reciting numbers, etc.
David
Recommendation: Submit a request through the Mileage Plus Service Center with something like....
PNR: WWTTFF; Ticket #: 0161234567890
Travel Date: 00 April 2019
Request recovery of unused RPU applied to UA2400 BOS-SFO segment on 04/00/19 and redeposit into my Mileage Plus account (XX123456).
Travel Date: 00 April 2019
Request recovery of unused RPU applied to UA2400 BOS-SFO segment on 04/00/19 and redeposit into my Mileage Plus account (XX123456).
David
Apr 16, 2019, 7:35 pm
#2544
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,962
Re: Recovery of unused RPUs/GPUs when not automatically re-deposited
Recommendation: Submit a request through the Mileage Plus Service Center with something like....
I usually get them back within a few hours. Also then I don't have to spend time on the phone reciting numbers, etc.
David
Recommendation: Submit a request through the Mileage Plus Service Center with something like....
I usually get them back within a few hours. Also then I don't have to spend time on the phone reciting numbers, etc.
David
UA's IT situation is getting worse every day.
Apr 16, 2019, 9:09 pm
#2546
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Location: TOA
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David
Apr 17, 2019, 3:42 pm
#2547
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,614
Apr 17, 2019, 5:07 pm
#2548
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Join Date: Aug 2005
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Did you use the MP Service Center contact page (https://www.united.com/web/en-US/con...countInfo.aspx)? Were you logged into your MP account?
David
David
Apr 17, 2019, 5:36 pm
#2549
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Apr 17, 2019, 7:42 pm
#2550
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Join Date: Aug 2005
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