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-   -   Issues using UA Gift Certificates - [discontinued] (https://www.flyertalk.com/forum/united-airlines-mileageplus/1529008-issues-using-ua-gift-certificates-discontinued.html)

WineCountryUA Jan 26, 2019 12:17 pm

FlyerTalk Forums Expert How-Tos and Guides
 
UA Gift Certificates Usage

Gift certificates as described here are extremely difficult if not impossible to use on UA.com. UA has discontinued this product and is now routing people to the new UA Travel Registry.

UA states (Nov 2016)

Give loved ones the world
We've decided to discontinue the United gift certificate program
, so gift certificates are no longer available for purchase. You can redeem any existing gift certificates and check your balance on the Check Gift Certificate Balance page. You can still help your family and friends get to where they want to go by purchasing gift miles. On the Buy Miles page, simply select “Give Miles” and log in to your MileagePlus account to get started.

We also invite you to check out united.com gift registry to see if your favorite traveler is registered to receive the gift of United flights.​​​


In order to use your existing gift certs, you will need to call in for ticketing.

Credit to 1KChinito

You can make a reservation online and select:

1. Other forms of payment in payment information
2. Cash in drop down menu if available --- "Pay in Person" is the name for the option now
3. Click purchase

A record locator will be created. You can then call UA with your record locator and your gift card information. This way, your airfare is locked and CSR has a much easier time to retrieve your itinerary instead of creating a new one, saving a lot of time and possible fare increase as you have experienced.

An UA CSR taught me this trick because I was in the middle of making a reservation and was unable to use my gift card. She walked me through the above 3 steps. My reservation was complete in a few minutes.

You may have to babysit your reservation until it is ticketed because it may take several weeks for UA to issue your ticket.


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