UA COO (McDonald), SVP Pricing (Kinloch), SVP Cust Experince (Hand) Leaving/Retiring
Dec 5, 2013, 4:15 pm
#1
Original Poster
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
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UA COO (McDonald), SVP Pricing (Kinloch), SVP Cust Experince (Hand) Leaving/Retiring
https://twitter.com/PlaneBusiness/st...35306892849152
https://twitter.com/PlaneBusiness/st...24581604548608
Guess Compton found someone to take ownership of the pricing issues...
Leon Kinloch was a PMCO pricing head who ran it for the merged airline. PMUA pricing head Doug Leo was shifted to corporate development, now he's coming back to pricing.
Unfortunate for those who are leaving, awfully familiar to the changes last December, but on the marketing side.
The COO leaving/retiring, Pete Macdonald, was a PMUA lifer. Replacement Greg Hart ran tech ops under him, and is PMCO.
https://twitter.com/PlaneBusiness/st...24581604548608
Guess Compton found someone to take ownership of the pricing issues...
Leon Kinloch was a PMCO pricing head who ran it for the merged airline. PMUA pricing head Doug Leo was shifted to corporate development, now he's coming back to pricing.
Unfortunate for those who are leaving, awfully familiar to the changes last December, but on the marketing side.
The COO leaving/retiring, Pete Macdonald, was a PMUA lifer. Replacement Greg Hart ran tech ops under him, and is PMCO.
Dec 5, 2013, 4:36 pm
#3
Join Date: Feb 2008
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a little misleading, COO is retiring after 45 years, not that he is being forced out. That may be the case, but I"d put more money on the retirement after 45 years.
Dec 5, 2013, 4:54 pm
#4
Join Date: Oct 2004
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Maybe for McDonald, but in regards to Kinloch and Hand it feels more like Bergsrud's and Amenechi's "retirement" last year.
Last edited by J.Edward; Dec 5, 2013 at 7:43 pm
Dec 5, 2013, 5:09 pm
#6
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Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
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And now one that is a name many of us have met...
Apparently Martin Hand is also out - SVP of customer experience.
https://twitter.com/PlaneBusiness/st...49542616494080
Our UA Insider team is under his group. Hope the rest of the team is well.
http://ir.unitedcontinentalholdings....vBio&ID=218542
Apparently Martin Hand is also out - SVP of customer experience.
https://twitter.com/PlaneBusiness/st...49542616494080
Our UA Insider team is under his group. Hope the rest of the team is well.
http://ir.unitedcontinentalholdings....vBio&ID=218542
Last edited by cerealmarketer; Dec 5, 2013 at 5:16 pm Reason: link to bio
Dec 5, 2013, 5:33 pm
#7
Join Date: Jun 2005
Posts: 4,645
Wow.
Seems they must do annual reviews at this time of the year.
I wonder how much of this is scape-goating to protect the executive team so their huge bonuses are secure for another year?
After all, it's not these individuals who designed the "let's fire our customers" strategy themselves.
Seems they must do annual reviews at this time of the year.
I wonder how much of this is scape-goating to protect the executive team so their huge bonuses are secure for another year?
After all, it's not these individuals who designed the "let's fire our customers" strategy themselves.
Dec 5, 2013, 5:48 pm
#9
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MacDonald was the only one of usual 'retirement' age among those noted so far.
Someone posted here they cut salaries for all headquarters managers down to rank and file last month. Don't know if forced departures are going deeper than SVP level.
Martin's is a little off with public statements, with Jeff rattling off 'record' customer satisfaction scores. Of course contrary to what's experienced here.
As always with large company mergers and reorgs...lots of politics and other factors none of us has insight on.
If he is not backfilled, then may have been mostly a cost cutting move and the role gets consolidated for someone else.
Someone posted here they cut salaries for all headquarters managers down to rank and file last month. Don't know if forced departures are going deeper than SVP level.
Martin's is a little off with public statements, with Jeff rattling off 'record' customer satisfaction scores. Of course contrary to what's experienced here.
As always with large company mergers and reorgs...lots of politics and other factors none of us has insight on.
If he is not backfilled, then may have been mostly a cost cutting move and the role gets consolidated for someone else.
Dec 5, 2013, 5:59 pm
#10
Join Date: Feb 2008
Location: Chicago, IL
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MacDonald was the only one of usual 'retirement' age among those noted so far.
Someone posted here they cut salaries for all headquarters managers down to rank and file last month. Don't know if forced departures are going deeper than SVP level.
Martin's is a little off with public statements, with Jeff rattling off 'record' customer satisfaction scores. Of course contrary to what's experienced here.
As always with large company mergers and reorgs...lots of politics and other factors none of us has insight on.
If he is not backfilled, then may have been mostly a cost cutting move and the role gets consolidated for someone else.
Someone posted here they cut salaries for all headquarters managers down to rank and file last month. Don't know if forced departures are going deeper than SVP level.
Martin's is a little off with public statements, with Jeff rattling off 'record' customer satisfaction scores. Of course contrary to what's experienced here.
As always with large company mergers and reorgs...lots of politics and other factors none of us has insight on.
If he is not backfilled, then may have been mostly a cost cutting move and the role gets consolidated for someone else.
Dec 5, 2013, 7:03 pm
#12
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They are so "savvy" I could just swoon... and it makes all of the new 2013 pro-CO posters so proud....Now, having fired those complaining customers, just can any executives who can't toe the CO line...
Dec 5, 2013, 7:09 pm
#13
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https://twitter.com/PlaneBusiness/st...35306892849152
https://twitter.com/PlaneBusiness/st...24581604548608
...The COO leaving/retiring, Pete Macdonald, was a PMUA lifer. Replacement Greg Hart ran tech ops under him, and is PMCO.
https://twitter.com/PlaneBusiness/st...24581604548608
...The COO leaving/retiring, Pete Macdonald, was a PMUA lifer. Replacement Greg Hart ran tech ops under him, and is PMCO.
Dec 5, 2013, 7:32 pm
#14
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I wonder how Jeff reconciles the DOT complaint numbers with his "record" customer satisfaction scores, and how he does so with a straight face.
