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Changes to MileagePlus Award and Upgrade Policies - Eff. 3-Feb-2014

Changes to MileagePlus Award and Upgrade Policies - Eff. 3-Feb-2014

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Old Jan 8, 16, 4:42 pm   -   Wikipost
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New UA Award/Upgrade Chart (vs. Current Chart)

Changes took effect for travel booked starting February 3, 2014. See UA Insider's post linked here for more info about the date change. http://www.flyertalk.com/forum/22263212-post2366.html

Awards with *A partners now cost more than similar awards flown only on UA metal.
  • F awards on partners went up 40-80%
  • J awards on partners went up 20-40%
  • F and J awards on UA metal (or mixed carriers where UA metal is in premium cabin followed by partner segment in lower class) as well some Y awards increased by 5-20% (US to Europe in F up 19%, US to Middle East in F up 20% for example)

See below for the round-trip increases on partner metal :
US ✈ Southern South America: +10,000 J, +5,000 F

US ✈ Europe: +40,000 J, +85,000 F

US ✈ Northern/Central/Southern Africa: +40,000 J, +110,000 F

US ✈ Middle East: +5,000 Y, +40,000 J, +130,000 F

US ✈ Central Asia/India: +5,000 Y, +40,000 J, +120,000 F

US ✈ South Asia: +15,000 Y, +40,000 J, +120,000 F

US ✈ North Asia: +5,000 Y, +40,000 J, +100,000 F

US ✈ Japan: +5,000 Y, +30,000 J, +85,000 F

US ✈ Oceania: +30,000 J, +70,000 F

US ✈ Australia/New Zealand: +25,000 J, +100,000 F

RTW: +20,000 Y, +90,000 J, +100,000 F

Changes to upgrade policy for intra-Asia and northern South America flights
  1. Complimentary Premier Upgrades and instant upgrades are not applicable
  2. Regional Premier Upgrades (for any fare class) and Global Premier Upgrades (for flights booked in fare class Z, P, S, T, L, K, G or N) can no longer be requested on or after November 1, 2013
  3. There is no co-pay exemption for MileagePlus Upgrade Awards requested on or after November 1, 2013
  4. The above changes do not apply to Copa-operated flights.


Questions and Answers

Q: If I book an award in January 2014 and then make changes in February or beyond (in routing, airline, origin, destination, etc), will it be repriced according to new mileage requirements, or will I keep the old pricing on that ticket?
Originally Posted by UA Insider View Post
Our existing change process will apply. Changes to awards that require a change in date do not result in a change to the award price. Any other change will require an add/collect in miles and fees for changes or cancellations will still apply as per our existing policies.
Additional details on changing tickets booked prior to 2/3/14 per UA Insider:
Originally Posted by UA Insider View Post
Changes that will not trigger a re-price for itineraries ticketed before February 3, 2014 include:
  • Date/time (cabin, region, and award type can't change)
  • Carrier on one or more segments (cabin, region, and award type canít change)
  • Origin/Destination within the same regions (carrier and cabin canít change)
Full details are in post #2588 http://www.flyertalk.com/forum/22283437-post2588.html

Q: Do these rates apply for tickets purchased after Feb 3 or for travel after Feb 3? That is,if one purchases a ticket now, to fly on Mar 15, will that be new or old pricing?
Originally Posted by UA Insider View Post
The new award pricing takes effect for bookings made on or after Feb 3, 2014 for all future travel dates. If you purchased a ticket prior to then for travel on March 15, and no changes are made to the itinerary, the current pricing will apply.
Q: How will award pricing apply to mixed-carrier Saver Awards?
Originally Posted by UA Insider View Post
Updated handling for mixed UA-Partner United/partner award itineraries: As we shared with the initial announcement, the Star Alliance/Partner partner award pricing will apply to Business or First awards for itineraries that include at least one flight segment operated by a MileagePlus partner carrier in Business or First.

However, as a customer benefit we have made an exception for most itineraries which require connecting onto a MileagePlus/Star partner in First or Business for a short distance. Specifically, if a United/Copa award itinerary contains a connecting segment on a MileagePlus/Star partner that is wholly within one MileagePlus award region, then the United award price will apply.
  • For example: IAD-FRA in United BusinessFirst connecting to FRA-FCO in Lufthansa Business, will be priced at the United mileage award amount.
  • Note that this exception will not apply to a few specific regions and routings, such as intra-Africa connecting segments and certain fifth-freedom routes (e.g. BKK-KUL operated by Lufthansa)
(reverted to J.Edward's rev)
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Old Aug 21, 15, 8:37 pm
  #3016  
Moderator: United Airlines; FlyerTalk Evangelist
 
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Originally Posted by 747FC View Post
Regarding the "crazy fees." I have two AC flights, LAX-YYZ-DXB in J. Total fees, including my HNL-LAX segment is $21.20. That seemed pretty good to me.

The really crazy fees are out of Heathrow, and are for taxes. They have high security and charge for it.
Doubt that is the issue. The OP is not likely stopping in LHR/UK (since OWs don't allow stops and no ATP if just connecting via UK airport).

CDG has its on set of fees.

But AC tickets can have crazy YQ fees which are not found on UA awards. However Hawaii tickets don't normal have any YQ -- but try Europe and the story is different on AC awards depending on carriers used.
WineCountryUA is offline  
Old Aug 31, 15, 12:47 am
  #3017  
 
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I thought there was a thread (it's old now and I can't find it), related to travel/tickets booked on the old (pre February 2014) award chart.

My wife/two kids and myself just returned from our last ticket from the OLD chart - and we did so successfully, although it was a bit hairy for a few minutes, but I think my ticket was a 'special case'.

Synopsis:
Ticket originally booked 29-January-2014.
3 Passengers (my daughter would have just turned two.) in C from PLZ-JNB-IAD
Modified ticket, on purpose in September 2014 which re-ticketed and gave us new ticket numbers, causing the year validity to be until September 2015...but our dates were in late August 2015.

Confirmed about 5 different times with SA to ensure that our tickets were good - they were. About 2 weeks before the flight, got an infant ticket issued for the itin (sadly, ~US$500!!!)...everything good and we got 4 ticket numbers now.

Outbound trip good and all worked well.

Arrived at Port Elizabeth about two hours before our flight. We just waited and the agent didn't really say much. About 20 minutes later, she finally started saying that there was an issue - Since the JNB-IAD 'direct' flight had recently switched to JNB-DKR-IAD to a combination of that and JNB-ACC-IAD on alternating days, our day was on the JNB-ACC-IAD, but we were booked on the DKR flight number which didn't exist, so we were on 'standby'. Our agent called the main desk and after a few minutes, confirmed us on our flight through Accra, and got seats close to each other.

All worked out well, and on board we were able to switch seats to next to each other and then scored the luckiest deal with that the only empty C seat from ACC-IAD was next to us, and we had four flat bed seats for two adults a 2 year old and a 7 month old...perfect, and quite the way to travel!

But, I was nervous the whole time until we had the tickets printed and we were on board - but all worked out great and if you have ticket numbers with validity of less than a year, i'm sure that you'll be all set for when your flight comes around!

I'm almost done with UA RDMs, so hopefully everyone got some good *A usage out of the miles - I did everything possible to ensure I wouldn't fly UA any more!!!

-jeremy
kmfdm91 is offline  
Old Jan 9, 16, 12:58 am
  #3018  
 
Join Date: Nov 2014
Location: NYC
Programs: UA 1k
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pricing for award ticket: a mixed itinerary of UA J and partner J

Hi everybody, I'm working on an itinerary to Japan, and have a question about prices:

EWR-HAM in UA J, then HAM-FRA in LH J;
stopover in Frankfurt for a week
FRA-Tokyo Haneda (HND) in ANA J;
NRT-ORD in ANA J

I paid 150k miles (basically it's priced as a round trip between the US and Japan, since a stopover and open-jaw are included)

Here is my question: the transatlantic flight is in UA J; then from Frankfurt is ANA J (so a partner flight). Should this half of the ticket really cost 75k, or rather 65k (the price of a UA-operated J award to Japan), or 70k (splitting the difference, since there are intercontinental flights on both UA and a partner airline)?
I apologize if this is answered somewhere, I couldn't find it.
augias84 is offline  
Old Jan 9, 16, 1:35 am
  #3019  
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Originally Posted by augias84 View Post
...Should this half of the ticket really cost 75k, or rather 65k (the price of a UA-operated J award to Japan), or 70k (splitting the difference, since there are intercontinental flights on both UA and a partner airline)? ....
A single partner J segment prices the ticket as partner J award regardless of some of the segments being UA.

Originally Posted by UA Insider View Post
....
Updated handling for mixed UA-Partner United/partner award itineraries: As we shared with the initial announcement, the Star Alliance/Partner partner award pricing will apply to Business or First awards for itineraries that include at least one flight segment operated by a MileagePlus partner carrier in Business or First.

However, as a customer benefit we have made an exception for most itineraries which require connecting onto a MileagePlus/Star partner in First or Business for a short distance. Specifically, if a United/Copa award itinerary contains a connecting segment on a MileagePlus/Star partner that is wholly within one MileagePlus award region, then the United award price will apply.
...

Last edited by WineCountryUA; Jan 9, 16 at 1:41 am Reason: quote
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Old Jan 9, 16, 3:27 am
  #3020  
 
Join Date: Nov 2014
Location: NYC
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Originally Posted by WineCountryUA View Post
A single partner J segment prices the ticket as partner J award regardless of some of the segments being UA.
thank you so much for the clarification -- it all makes sense now.
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Old Jan 14, 16, 9:36 pm
  #3021  
 
Join Date: Jul 2014
Posts: 82
I don't know if this is the correct thread for this question, and I apologize in advance if this is in the wrong place.

My girlfriend and I booked award tickets to Colombia several months ago, but she just found out that she can no longer go on the trip. I know that I cannot change the name on her ticket, but is it theoretically possible to cancel her ticket and immediately rebook a new one in another person's name? Is there any guarantee that the newly-available seat that I just canceled will be available to be booked as a new award, or am I essentially at the whim of United's award availability?
DDResq is offline  
Old Jan 14, 16, 10:40 pm
  #3022  
 
Join Date: May 2003
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Originally Posted by DDResq View Post
I don't know if this is the correct thread for this question, and I apologize in advance if this is in the wrong place.

My girlfriend and I booked award tickets to Colombia several months ago, but she just found out that she can no longer go on the trip. I know that I cannot change the name on her ticket, but is it theoretically possible to cancel her ticket and immediately rebook a new one in another person's name? Is there any guarantee that the newly-available seat that I just canceled will be available to be booked as a new award, or am I essentially at the whim of United's award availability?
Since there's not a "set" number of award tickets offered on a given flight, and since there's no clue as to how and when they're added (other than often in the last day or two prior to flight), it's not the case that "returning" one automatically adds to the inventory. But, if you're drawing from the X bucket (non elite), which is zeroed out, but there is inventory in the XN (elite) bucket, it's always possible you might get an agent to over-ride the elite-only restriction. I've seen this happen for my brother (a non-elite) at least once. But if XN is zeroed then I wouldn't get my hopes up. In any event, you're going to get hit with the redeposit fee (unless Plat-level elite or above). Hope this helps-
Mike Jacoubowsky is offline  
Old Jan 15, 16, 6:59 am
  #3023  
 
Join Date: Jul 2014
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Originally Posted by Mike Jacoubowsky View Post
Since there's not a "set" number of award tickets offered on a given flight, and since there's no clue as to how and when they're added (other than often in the last day or two prior to flight), it's not the case that "returning" one automatically adds to the inventory. But, if you're drawing from the X bucket (non elite), which is zeroed out, but there is inventory in the XN (elite) bucket, it's always possible you might get an agent to over-ride the elite-only restriction. I've seen this happen for my brother (a non-elite) at least once. But if XN is zeroed then I wouldn't get my hopes up. In any event, you're going to get hit with the redeposit fee (unless Plat-level elite or above). Hope this helps-
It does - thanks.
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Old Jan 15, 16, 1:52 pm
  #3024  
 
Join Date: May 2003
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Originally Posted by DDResq View Post
It does - thanks.
Please report back how it turns out. Always interesting for all of us armchair airline experts to try to post-rationalize why it turned out the way it did. Best of luck-
Mike Jacoubowsky is offline  
Old Jan 15, 16, 5:17 pm
  #3025  
 
Join Date: Jul 2014
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Originally Posted by Mike Jacoubowsky View Post
Please report back how it turns out. Always interesting for all of us armchair airline experts to try to post-rationalize why it turned out the way it did. Best of luck-
I don't even know if I am going to try and rebook the award for a friend or just have him buy a ticket that fits better with his schedule. I will be sure to ask the agent to search for availability as soon as I cancel the ticket and report back what happens.
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