Nov 1, 2013, 4:08 am
Last edit by: aacharya
Moderator Note: Please keep the wiki post limited to just the facts.
New UA Award/Upgrade Chart (vs. Current Chart)
Changes took effect for travel booked starting February 3, 2014. See UA Insider's post linked here for more info about the date change. http://www.flyertalk.com/forum/22263212-post2366.html
Awards with *A partners now cost more than similar awards flown only on UA metal.
See below for the round-trip increases on partner metal :
Changes to upgrade policy for intra-Asia and northern South America flights
Questions and Answers
Q: If I book an award in January 2014 and then make changes in February or beyond (in routing, airline, origin, destination, etc), will it be repriced according to new mileage requirements, or will I keep the old pricing on that ticket?
Additional details on changing tickets booked prior to 2/3/14 per UA Insider:
Full details are in post #2588 http://www.flyertalk.com/forum/22283437-post2588.html
Q: Do these rates apply for tickets purchased after Feb 3 or for travel after Feb 3? That is,if one purchases a ticket now, to fly on Mar 15, will that be new or old pricing?
Q: How will award pricing apply to mixed-carrier Saver Awards?
(reverted to J.Edward's rev)
New UA Award/Upgrade Chart (vs. Current Chart)
Changes took effect for travel booked starting February 3, 2014. See UA Insider's post linked here for more info about the date change. http://www.flyertalk.com/forum/22263212-post2366.html
Awards with *A partners now cost more than similar awards flown only on UA metal.
- F awards on partners went up 40-80%
- J awards on partners went up 20-40%
- F and J awards on UA metal (or mixed carriers where UA metal is in premium cabin followed by partner segment in lower class) as well some Y awards increased by 5-20% (US to Europe in F up 19%, US to Middle East in F up 20% for example)
See below for the round-trip increases on partner metal :
US ✈ Southern South America: +10,000 J, +5,000 F
US ✈ Europe: +40,000 J, +85,000 F
US ✈ Northern/Central/Southern Africa: +40,000 J, +110,000 F
US ✈ Middle East: +5,000 Y, +40,000 J, +130,000 F
US ✈ Central Asia/India: +5,000 Y, +40,000 J, +120,000 F
US ✈ South Asia: +15,000 Y, +40,000 J, +120,000 F
US ✈ North Asia: +5,000 Y, +40,000 J, +100,000 F
US ✈ Japan: +5,000 Y, +30,000 J, +85,000 F
US ✈ Oceania: +30,000 J, +70,000 F
US ✈ Australia/New Zealand: +25,000 J, +100,000 F
RTW: +20,000 Y, +90,000 J, +100,000 F
US ✈ Europe: +40,000 J, +85,000 F
US ✈ Northern/Central/Southern Africa: +40,000 J, +110,000 F
US ✈ Middle East: +5,000 Y, +40,000 J, +130,000 F
US ✈ Central Asia/India: +5,000 Y, +40,000 J, +120,000 F
US ✈ South Asia: +15,000 Y, +40,000 J, +120,000 F
US ✈ North Asia: +5,000 Y, +40,000 J, +100,000 F
US ✈ Japan: +5,000 Y, +30,000 J, +85,000 F
US ✈ Oceania: +30,000 J, +70,000 F
US ✈ Australia/New Zealand: +25,000 J, +100,000 F
RTW: +20,000 Y, +90,000 J, +100,000 F
Changes to upgrade policy for intra-Asia and northern South America flights
- Complimentary Premier Upgrades and instant upgrades are not applicable
- Regional Premier Upgrades (for any fare class) and Global Premier Upgrades (for flights booked in fare class Z, P, S, T, L, K, G or N) can no longer be requested on or after November 1, 2013
- There is no co-pay exemption for MileagePlus Upgrade Awards requested on or after November 1, 2013
- The above changes do not apply to Copa-operated flights.
Questions and Answers
Q: If I book an award in January 2014 and then make changes in February or beyond (in routing, airline, origin, destination, etc), will it be repriced according to new mileage requirements, or will I keep the old pricing on that ticket?
Our existing change process will apply. Changes to awards that require a change in date do not result in a change to the award price. Any other change will require an add/collect in miles and fees for changes or cancellations will still apply as per our existing policies.
Changes that will not trigger a re-price for itineraries ticketed before February 3, 2014 include:
- Date/time (cabin, region, and award type can't change)
- Carrier on one or more segments (cabin, region, and award type can’t change)
- Origin/Destination within the same regions (carrier and cabin can’t change)
Q: Do these rates apply for tickets purchased after Feb 3 or for travel after Feb 3? That is,if one purchases a ticket now, to fly on Mar 15, will that be new or old pricing?
Updated handling for mixed UA-Partner United/partner award itineraries: As we shared with the initial announcement, the Star Alliance/Partner partner award pricing will apply to Business or First awards for itineraries that include at least one flight segment operated by a MileagePlus partner carrier in Business or First.
However, as a customer benefit we have made an exception for most itineraries which require connecting onto a MileagePlus/Star partner in First or Business for a short distance. Specifically, if a United/Copa award itinerary contains a connecting segment on a MileagePlus/Star partner that is wholly within one MileagePlus award region, then the United award price will apply.
However, as a customer benefit we have made an exception for most itineraries which require connecting onto a MileagePlus/Star partner in First or Business for a short distance. Specifically, if a United/Copa award itinerary contains a connecting segment on a MileagePlus/Star partner that is wholly within one MileagePlus award region, then the United award price will apply.
- For example: IAD-FRA in United BusinessFirst connecting to FRA-FCO in Lufthansa Business, will be priced at the United mileage award amount.
- Note that this exception will not apply to a few specific regions and routings, such as intra-Africa connecting segments and certain fifth-freedom routes (e.g. BKK-KUL operated by Lufthansa)
Changes to MileagePlus Award and Upgrade Policies - Eff. 3-Feb-2014
Feb 5, 2014, 1:33 pm
#2731
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
That's a longstanding glitch, amazingly not corrected with the rollout this week.
Feb 5, 2014, 1:51 pm
#2732
Join Date: Nov 2006
Location: AUS
Programs: AA Gold 1MM, SPG Gold, HH Gold, Hertz Gold, National Exec
Posts: 148
I have a pre-deval one-way F award DFW-FRA-BOM that I canceled flights to rebook later. My dates haven't opened up yet, but I tried a close-in date with availability and sure enough the website is wanting to charge me 60k more miles.
This seems consistent with what others have reported here. I am hoping UA will fix this glitch, but if not, sounds like the process is to call in and escalate if necessary, to honor the terms UA Insider laid out.
This seems consistent with what others have reported here. I am hoping UA will fix this glitch, but if not, sounds like the process is to call in and escalate if necessary, to honor the terms UA Insider laid out.
Feb 5, 2014, 1:52 pm
#2733
Join Date: Dec 2006
Programs: United 1k aa exec plat
Posts: 1,842
have an award sdj-nrt- pvg with ana
can change to other china cities with ana no charge but switiching to air china nrtto pvg seems to claim 10,000 more miles online-is this correct?i thought carrier change was ok?
can change to other china cities with ana no charge but switiching to air china nrtto pvg seems to claim 10,000 more miles online-is this correct?i thought carrier change was ok?
Feb 5, 2014, 1:53 pm
#2734
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453
I have a pre-deval one-way F award DFW-FRA-BOM that I canceled flights to rebook later. My dates haven't opened up yet, but I tried a close-in date with availability and sure enough the website is wanting to charge me 60k more miles.
This seems consistent with what others have reported here. I am hoping UA will fix this glitch, but if not, sounds like the process is to call in and escalate if necessary, to honor the terms UA Insider laid out.
This seems consistent with what others have reported here. I am hoping UA will fix this glitch, but if not, sounds like the process is to call in and escalate if necessary, to honor the terms UA Insider laid out.
Feb 5, 2014, 2:06 pm
#2735
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
I have a pre-deval one-way F award DFW-FRA-BOM that I canceled flights to rebook later. My dates haven't opened up yet, but I tried a close-in date with availability and sure enough the website is wanting to charge me 60k more miles.
This seems consistent with what others have reported here. I am hoping UA will fix this glitch, but if not, sounds like the process is to call in and escalate if necessary, to honor the terms UA Insider laid out.
This seems consistent with what others have reported here. I am hoping UA will fix this glitch, but if not, sounds like the process is to call in and escalate if necessary, to honor the terms UA Insider laid out.
This is not covered in any of the scenarios UAInsider outlined either pre-devaluation or on Monday, and if you relied on what some blogger on the internet said then I'm very sorry.
Feb 5, 2014, 2:08 pm
#2736
Join Date: Apr 2000
Location: PDX
Programs: DL Plat, UA Plat 1MM, AS MVP, Hyatt Discoverist, Avis Presidents Club, Hertz President's Circle
Posts: 3,938
Feb 5, 2014, 2:12 pm
#2738
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
I know there were loads of people cropping up on this thread with the idea this would work. I believe we told everyone we didn't see how it would work. Does anyone know where on earth this idea started?
Feb 5, 2014, 2:13 pm
#2739
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
Feb 5, 2014, 2:38 pm
#2741
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453
http://www.dansdeals.com/archives/38496
I think the logic is that you now have a blank, unused "award" of a certain type (e.g., YF-52) which you should be able to apply to any qualifying itinerary.
A little too cute for my liking.
I think the logic is that you now have a blank, unused "award" of a certain type (e.g., YF-52) which you should be able to apply to any qualifying itinerary.
A little too cute for my liking.
Feb 5, 2014, 2:46 pm
#2742
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
http://www.dansdeals.com/archives/38496
I think the logic is that you now have a blank, unused "award" of a certain type (e.g., YF-52) which you should be able to apply to any qualifying itinerary.
A little too cute for my liking.
I think the logic is that you now have a blank, unused "award" of a certain type (e.g., YF-52) which you should be able to apply to any qualifying itinerary.
A little too cute for my liking.
Feb 5, 2014, 2:49 pm
#2743
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,671
I have a pre-deval one-way F award DFW-FRA-BOM that I canceled flights to rebook later. My dates haven't opened up yet, but I tried a close-in date with availability and sure enough the website is wanting to charge me 60k more miles.
This seems consistent with what others have reported here. I am hoping UA will fix this glitch, but if not, sounds like the process is to call in and escalate if necessary, to honor the terms UA Insider laid out.
This seems consistent with what others have reported here. I am hoping UA will fix this glitch, but if not, sounds like the process is to call in and escalate if necessary, to honor the terms UA Insider laid out.
Feb 5, 2014, 2:50 pm
#2744
Join Date: Oct 2008
Location: SFO
Programs: UA 1K, AA Plat Pro, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 838
Or I got lucky.
Feb 5, 2014, 2:54 pm
#2745
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
People have already reported getting agents to rebook at the old rate. At any rate as I said many times, YMMV: http://www.dansdeals.com/archives/39872
FWIW, I took advantage of the above "trick" -- canceling a confirmed FRA-NYC LH F reservation on the 31st, and I just rebooked myself on LH F next week. No change in miles. I believe this is because although the reservation was canceled, the ticket itself remained "open for use" and therefore a reissue wasn't required.
Or I got lucky.
Or I got lucky.