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Changes to MileagePlus Award and Upgrade Policies - Eff. 3-Feb-2014

Changes to MileagePlus Award and Upgrade Policies - Eff. 3-Feb-2014

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Old Jan 8, 16, 4:42 pm   -   Wikipost
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New UA Award/Upgrade Chart (vs. Current Chart)

Changes took effect for travel booked starting February 3, 2014. See UA Insider's post linked here for more info about the date change. http://www.flyertalk.com/forum/22263212-post2366.html

Awards with *A partners now cost more than similar awards flown only on UA metal.
  • F awards on partners went up 40-80%
  • J awards on partners went up 20-40%
  • F and J awards on UA metal (or mixed carriers where UA metal is in premium cabin followed by partner segment in lower class) as well some Y awards increased by 5-20% (US to Europe in F up 19%, US to Middle East in F up 20% for example)

See below for the round-trip increases on partner metal :
US ✈ Southern South America: +10,000 J, +5,000 F

US ✈ Europe: +40,000 J, +85,000 F

US ✈ Northern/Central/Southern Africa: +40,000 J, +110,000 F

US ✈ Middle East: +5,000 Y, +40,000 J, +130,000 F

US ✈ Central Asia/India: +5,000 Y, +40,000 J, +120,000 F

US ✈ South Asia: +15,000 Y, +40,000 J, +120,000 F

US ✈ North Asia: +5,000 Y, +40,000 J, +100,000 F

US ✈ Japan: +5,000 Y, +30,000 J, +85,000 F

US ✈ Oceania: +30,000 J, +70,000 F

US ✈ Australia/New Zealand: +25,000 J, +100,000 F

RTW: +20,000 Y, +90,000 J, +100,000 F

Changes to upgrade policy for intra-Asia and northern South America flights
  1. Complimentary Premier Upgrades and instant upgrades are not applicable
  2. Regional Premier Upgrades (for any fare class) and Global Premier Upgrades (for flights booked in fare class Z, P, S, T, L, K, G or N) can no longer be requested on or after November 1, 2013
  3. There is no co-pay exemption for MileagePlus Upgrade Awards requested on or after November 1, 2013
  4. The above changes do not apply to Copa-operated flights.


Questions and Answers

Q: If I book an award in January 2014 and then make changes in February or beyond (in routing, airline, origin, destination, etc), will it be repriced according to new mileage requirements, or will I keep the old pricing on that ticket?
Originally Posted by UA Insider View Post
Our existing change process will apply. Changes to awards that require a change in date do not result in a change to the award price. Any other change will require an add/collect in miles and fees for changes or cancellations will still apply as per our existing policies.
Additional details on changing tickets booked prior to 2/3/14 per UA Insider:
Originally Posted by UA Insider View Post
Changes that will not trigger a re-price for itineraries ticketed before February 3, 2014 include:
  • Date/time (cabin, region, and award type can't change)
  • Carrier on one or more segments (cabin, region, and award type canít change)
  • Origin/Destination within the same regions (carrier and cabin canít change)
Full details are in post #2588 http://www.flyertalk.com/forum/22283437-post2588.html

Q: Do these rates apply for tickets purchased after Feb 3 or for travel after Feb 3? That is,if one purchases a ticket now, to fly on Mar 15, will that be new or old pricing?
Originally Posted by UA Insider View Post
The new award pricing takes effect for bookings made on or after Feb 3, 2014 for all future travel dates. If you purchased a ticket prior to then for travel on March 15, and no changes are made to the itinerary, the current pricing will apply.
Q: How will award pricing apply to mixed-carrier Saver Awards?
Originally Posted by UA Insider View Post
Updated handling for mixed UA-Partner United/partner award itineraries: As we shared with the initial announcement, the Star Alliance/Partner partner award pricing will apply to Business or First awards for itineraries that include at least one flight segment operated by a MileagePlus partner carrier in Business or First.

However, as a customer benefit we have made an exception for most itineraries which require connecting onto a MileagePlus/Star partner in First or Business for a short distance. Specifically, if a United/Copa award itinerary contains a connecting segment on a MileagePlus/Star partner that is wholly within one MileagePlus award region, then the United award price will apply.
  • For example: IAD-FRA in United BusinessFirst connecting to FRA-FCO in Lufthansa Business, will be priced at the United mileage award amount.
  • Note that this exception will not apply to a few specific regions and routings, such as intra-Africa connecting segments and certain fifth-freedom routes (e.g. BKK-KUL operated by Lufthansa)
(reverted to J.Edward's rev)
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Old Nov 1, 13, 5:23 am
  #166  
 
Join Date: Aug 2007
Location: NYC
Programs: UA 1K 2.5MM
Posts: 222
Given everything UA is doing to screw *A, they should just leave. Something that any high-margin UA flyer should also consider doing as well with regards to UA. Of all the vendors I deal with, I know of none that work hard at holding me and my business in contempt. Were UA doing *anything* to mollify us as "valued" (ha ha ha) customers by offering a carrot with the latest sticks, I might be less angry.

Then again, the chief purser (!) on my TAL flight two days ago overheard me and my partner discussing the stupidity of trapping BF passengers in their seats by doing linen on tray tables BEFORE the first drink service and offered this gem:
"We old United people hate virtually everything about this new airline. It's embarrassing what they make us do."

Well said, senior United employee!
ual1960 is offline  
Old Nov 1, 13, 5:27 am
  #167  
 
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Plat Premier (+AMB); Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 7,533
Originally Posted by fjfv19 View Post
Holy heck, I just woke up to this. Another Friday kick in the face, fantastic. Well, the award redemptions were the only reason I continued to fly United and deal with all the nonsense. I suppose I have some thinking to do.

If AA were smart, they'd send out another wave of status matches. I'd defect in a heartbeat being I already give AA a high percentage of my monthly transcon business.
Yep. I am definitely going to spend some time investigating AA now.

This devaluation is HUGE to South Asia, especially if any destination United doesn't serve will price out at the higher mile cost.
goodeats21 is offline  
Old Nov 1, 13, 5:34 am
  #168  
 
Join Date: Nov 2012
Location: ORD
Programs: UA Gold, Hyatt Platinum
Posts: 24
So for *A business/first awards, it is better to switch earnings to Miles and More, no?
jbm326 is offline  
Old Nov 1, 13, 5:34 am
  #169  
 
Join Date: Aug 2004
Programs: Marriott Plat
Posts: 867
Originally Posted by UA Insider View Post
As always, I’m here and will do my best to answer any clarifying questions you may have.
I have a question. Did you get confused and think it was April Fool's Day? Your calendar must be off by 5 months, since there's no way this could actually be real.
amejr999 is offline  
Old Nov 1, 13, 5:38 am
  #170  
 
Join Date: Apr 2011
Posts: 232
I think it is time to start a twitter campaign. Mileage devals are expected but this is ridiculous everyone should include chase and united on their tweets with the hashtag #unitedunfriendly
myb821 is offline  
Old Nov 1, 13, 5:40 am
  #171  
 
Join Date: Aug 2012
Location: Costa Rica
Programs: UA 1K, Priority Platinum, Marriot Gold, Delta Platinum
Posts: 308
Wake up to this... Ughh... Now I still don't have it clear regarding the Star alliance Awards Chart vrs the United award chart... Is united only pricing partner flights only when Saver is offered? If not then is the regular price for Award redemption?

I see a great reduction in saver availability on the near future along with GPU restriction to M fares and higher.
SJOFlyer is offline  
Old Nov 1, 13, 5:40 am
  #172  
 
Join Date: Dec 2009
Location: ANC
Posts: 5,344
What can/will Chase do about it? They're part of the problem, not the solution.
belfordrocks is offline  
Old Nov 1, 13, 5:43 am
  #173  
Moderator, Hertz; FlyerTalk Evangelist
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Join Date: Nov 2005
Location: KRK / ORD
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,408
Horrible! Just Horrible!

First they make min spend
Then they change the baggage rules
Now they change the award structure.


And How many mile would a route like this cost?
ORD-FRA on UA then FRA-WAW/ZRH/Europe on LH or another carrier?
jason8612 is offline  
Old Nov 1, 13, 5:43 am
  #174  
 
Join Date: Apr 2011
Posts: 232
Originally Posted by belfordrocks View Post
What can/will Chase do about it? They're part of the problem, not the solution.
How do you figure. Chase cant be happy they want ppl to want united miles to get people to spend on their cards
myb821 is offline  
Old Nov 1, 13, 5:44 am
  #175  
 
Join Date: Dec 2009
Location: ANC
Posts: 5,344
Originally Posted by myb821 View Post
How do you figure. Chase cant be happy they want ppl to want united miles to get people to spend on their cards
But the whole cause was that people were earning a one way business class to Europe with every card application. It's the whole way that Chase threw out miles like candy that made the old award chart unsustainable (in United's eyes).
belfordrocks is offline  
Old Nov 1, 13, 5:46 am
  #176  
 
Join Date: Apr 2011
Posts: 232
Originally Posted by belfordrocks View Post
But the whole cause was that people were earning a one way business class to Europe with every card application. It's the whole way that Chase threw out miles like candy that made the old award chart unsustainable (in United's eyes).
That doesnt mean chase is happy abt this. And chase is uniteds bigeest customer
myb821 is offline  
Old Nov 1, 13, 5:47 am
  #177  
 
Join Date: Jun 2005
Posts: 4,645
I still don't get this: Have they eliminated saver level for *A flights in J?
FlyWorld is offline  
Old Nov 1, 13, 5:47 am
  #178  
 
Join Date: Oct 2005
Location: United Arab Emirates & Arizona, USA
Programs: UA MM/1P, EK Ag, QR, TK, Marriott Life Ti, Hilton Dia, IC Spire, Hyatt Glob, Shangri-La
Posts: 4,230
Originally Posted by Kacee View Post
+1
DL just had a $1.2 billion dollar quarterly profit, skypesos notwithstanding.

Very few pax choose an airline based on frequent flyer redemption charts.
You should look up Fox Butterfield.

Clearly United is betting that the costs of maintaining elite loyalty, including giving us the ability to redeem on partners, outweigh the benefits. Time will tell whether they are correct. I hope not.
mecabq is offline  
Old Nov 1, 13, 5:47 am
  #179  
 
Join Date: Mar 2012
Location: NYC / YUL
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hyatt Courtesy Card
Posts: 1,973
Originally Posted by belfordrocks View Post
What can/will Chase do about it? They're part of the problem, not the solution.
Bingo. United's PQDs mean people may concentrate additional spending on the Chase issued United credit cards to eliminate the PQD thresholds. The awards changes can have several effects, one of which being that people need to focus more spending on Chase products to hit the same award redemption. FTers aside, the average person may shift additional spend from other cards to plug the new gap. While there is clearly downside, I have to imagine either (a) Chase is convinced the positives outweigh the negatives, (b) United convinced Chase the positives outweigh the negatives or (c) Chase is indifferent and going along for the ride because its not like there is another legacy carrier to rope in.

Originally Posted by mecabq View Post
Clearly United is betting that the costs of maintaining elite loyalty, including giving us the ability to redeem on partners, outweigh the benefits. Time will tell whether they are correct. I hope not.
If it proves to be correct and is reflected in United's financials, then AA/US are next, so there is really nowhere to run. C'est la vie.
fjfv19 is offline  
Old Nov 1, 13, 5:51 am
  #180  
 
Join Date: Apr 2011
Posts: 232
Originally Posted by mitchmu View Post
I still don't get this: Have they eliminated saver level for *A flights in J?
No just raised the prices dramatically
myb821 is offline  

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