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Changes to MileagePlus Award and Upgrade Policies - Eff. 3-Feb-2014

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Old Nov 1, 2013, 4:08 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: aacharya
Moderator Note: Please keep the wiki post limited to just the facts.

New UA Award/Upgrade Chart (vs. Current Chart)

Changes took effect for travel booked starting February 3, 2014. See UA Insider's post linked here for more info about the date change. http://www.flyertalk.com/forum/22263212-post2366.html

Awards with *A partners now cost more than similar awards flown only on UA metal.
  • F awards on partners went up 40-80%
  • J awards on partners went up 20-40%
  • F and J awards on UA metal (or mixed carriers where UA metal is in premium cabin followed by partner segment in lower class) as well some Y awards increased by 5-20% (US to Europe in F up 19%, US to Middle East in F up 20% for example)

See below for the round-trip increases on partner metal :
US ✈ Southern South America: +10,000 J, +5,000 F

US ✈ Europe: +40,000 J, +85,000 F

US ✈ Northern/Central/Southern Africa: +40,000 J, +110,000 F

US ✈ Middle East: +5,000 Y, +40,000 J, +130,000 F

US ✈ Central Asia/India: +5,000 Y, +40,000 J, +120,000 F

US ✈ South Asia: +15,000 Y, +40,000 J, +120,000 F

US ✈ North Asia: +5,000 Y, +40,000 J, +100,000 F

US ✈ Japan: +5,000 Y, +30,000 J, +85,000 F

US ✈ Oceania: +30,000 J, +70,000 F

US ✈ Australia/New Zealand: +25,000 J, +100,000 F

RTW: +20,000 Y, +90,000 J, +100,000 F

Changes to upgrade policy for intra-Asia and northern South America flights
  1. Complimentary Premier Upgrades and instant upgrades are not applicable
  2. Regional Premier Upgrades (for any fare class) and Global Premier Upgrades (for flights booked in fare class Z, P, S, T, L, K, G or N) can no longer be requested on or after November 1, 2013
  3. There is no co-pay exemption for MileagePlus Upgrade Awards requested on or after November 1, 2013
  4. The above changes do not apply to Copa-operated flights.


Questions and Answers

Q: If I book an award in January 2014 and then make changes in February or beyond (in routing, airline, origin, destination, etc), will it be repriced according to new mileage requirements, or will I keep the old pricing on that ticket?
Originally Posted by UA Insider
Our existing change process will apply. Changes to awards that require a change in date do not result in a change to the award price. Any other change will require an add/collect in miles and fees for changes or cancellations will still apply as per our existing policies.
Additional details on changing tickets booked prior to 2/3/14 per UA Insider:
Originally Posted by UA Insider
Changes that will not trigger a re-price for itineraries ticketed before February 3, 2014 include:
  • Date/time (cabin, region, and award type can't change)
  • Carrier on one or more segments (cabin, region, and award type can’t change)
  • Origin/Destination within the same regions (carrier and cabin can’t change)
Full details are in post #2588 http://www.flyertalk.com/forum/22283437-post2588.html

Q: Do these rates apply for tickets purchased after Feb 3 or for travel after Feb 3? That is,if one purchases a ticket now, to fly on Mar 15, will that be new or old pricing?
Originally Posted by UA Insider
The new award pricing takes effect for bookings made on or after Feb 3, 2014 for all future travel dates. If you purchased a ticket prior to then for travel on March 15, and no changes are made to the itinerary, the current pricing will apply.
Q: How will award pricing apply to mixed-carrier Saver Awards?
Originally Posted by UA Insider
Updated handling for mixed UA-Partner United/partner award itineraries: As we shared with the initial announcement, the Star Alliance/Partner partner award pricing will apply to Business or First awards for itineraries that include at least one flight segment operated by a MileagePlus partner carrier in Business or First.

However, as a customer benefit we have made an exception for most itineraries which require connecting onto a MileagePlus/Star partner in First or Business for a short distance. Specifically, if a United/Copa award itinerary contains a connecting segment on a MileagePlus/Star partner that is wholly within one MileagePlus award region, then the United award price will apply.
  • For example: IAD-FRA in United BusinessFirst connecting to FRA-FCO in Lufthansa Business, will be priced at the United mileage award amount.
  • Note that this exception will not apply to a few specific regions and routings, such as intra-Africa connecting segments and certain fifth-freedom routes (e.g. BKK-KUL operated by Lufthansa)
(reverted to J.Edward's rev)
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Changes to MileagePlus Award and Upgrade Policies - Eff. 3-Feb-2014

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Old Nov 7, 2013, 7:55 am
  #1576  
 
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,825
Originally Posted by UA-NYC
While the general IT IMO is a failure, no one can say it hasn't been an improvement to be able to book more *A carriers on the site for award tix.

But of course, as we can see that was very much a Pyrrhic victory, as once it became easier to book said flights, all of a sudden UA realized that it was costing them a lot more and thus created this split, over-inflated award chart for *A carriers :-:
Actually an interesting point you are making...
LarkSFO is offline  
Old Nov 7, 2013, 7:58 am
  #1577  
 
Join Date: May 2004
Location: US
Programs: UA Lifetime Gold, IHG Gold, Marriott Gold
Posts: 973
The initial summary is somewhat misleading. It says changes to the award miles on partner travel. In fact award miles has changed for travel on UA metal also.
hyho61 is offline  
Old Nov 7, 2013, 8:36 am
  #1578  
 
Join Date: Apr 2010
Location: ORD
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Posts: 5,122
Originally Posted by dsquared37
C'mon. Are you saying that 70% of a cabin is UA members or that 70% use miles for OAL?

Either assertion is baseless but I'm just trying to understand.
What I mean is that redemptions by UA members in premium cabins are mostly on other carriers (and not UA). I did not mean that 70% of a given F cabin are UA award redemptions.
cheltzel is offline  
Old Nov 7, 2013, 8:45 am
  #1579  
 
Join Date: Jan 2004
Location: NJ, USA
Posts: 2,837
Originally Posted by hyho61
The initial summary is somewhat misleading. It says changes to the award miles on partner travel. In fact award miles has changed for travel on UA metal also.
First time heard that UA awards are changing - what are changes? do you mean the Asian and SA changes? or are there others?
jerseygirl is offline  
Old Nov 7, 2013, 8:52 am
  #1580  
 
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
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Originally Posted by jerseygirl
First time heard that UA awards are changing - what are changes? do you mean the Asian and SA changes? or are there others?
Sure, just for example, USA to Hawaii on UA has gotten more expensive (45k instead of 40k for an economy saver award). USA to Middle East, South Asia, North Asia, and Japan all also went up slightly (on all-UA trips). Lots of changes in here.

There is also no more "10,000 miles for a domestic stopover on a domestic round-trip award", but I don't think I have ever used that or know anyone who used it.
mherdeg is offline  
Old Nov 7, 2013, 9:24 am
  #1581  
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Posts: 102,095
Originally Posted by Fanjet
And back then, how much money was Delta making? How much was a barrel of oil? And Delta's devaluation back then had to do with the real-time elite benefits. Like the inability to upgrade from the lowest fare buckets. Even with the upcoming award changes with Mileage Plus, it will still be a better redemption program than the "saved" Sky Miles program. Go to their website and try to book a J award ticket to Europe ( I picked J class because there are no F awards to Europe). See if you get one at the 100K level (which btw becomes 125K in June). You'll see that basically the 185K award is the de facto award level. Which is more than Star@140K or UA@115K.
Things have gotten better with DL and I'm doing way better on getting DL TATL award availability in business class for way less than 185k roundtrip. VS becoming a redemption option using DL miles has helped quite a bit so far.
GUWonder is offline  
Old Nov 7, 2013, 9:28 am
  #1582  
 
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
Originally Posted by username
I wonder what happens if you change your MileagePlus ticket after departure (e.g. change the departure date of the return or continuing segments). Would the ticket be re-fared and you have to pay the difference?
I haven't gotten around to calling UA and asking yet. When I wrote to 1KVoice last weekend with this question, I got a response from MileagePlus saying that they were refusing to answer my question and that I should call a phone reservations agent to get the answer. See their non-response at http://www.flyertalk.com/forum/21713197-post922.html
mherdeg is offline  
Old Nov 7, 2013, 9:55 am
  #1583  
 
Join Date: Apr 2011
Posts: 267
For these recent changes, I am going to dump all UA cards after 1 year of membership.
nature1370 is offline  
Old Nov 7, 2013, 10:49 am
  #1584  
formerly known as Tad's Broiled Steaks
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Join Date: Jun 2004
Posts: 6,412
Originally Posted by GUWonder
Things have gotten better with DL and I'm doing way better on getting DL TATL award availability in business class for way less than 185k roundtrip. VS becoming a redemption option using DL miles has helped quite a bit so far.
Searching DL for NYC-SIN regularly brings up J options at ~350k R/T. Gross.
But, with UA "taking a page" out of DL's playbook (somewhat; one can do UA all the way NYC-SIN, but why?), comparing mileage costs will be sobering starting 02/2014.
BuildingMyBento is offline  
Old Nov 7, 2013, 11:09 am
  #1585  
 
Join Date: Feb 2005
Posts: 264
Can someone please start an on-line petition at http://www.change.org/petition
INDFlyer is offline  
Old Nov 7, 2013, 11:17 am
  #1586  
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Join Date: Jul 1999
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Posts: 19,719
Originally Posted by INDFlyer
Can someone please start an on-line petition at http://www.change.org/petition
Waste of time. Petitions do nothing. Take meaningful action.

  • Pay to fly other airlines and mail the boarding passes to Smisek's office.
  • Cancel your Chase cards and make sure Chase knows why.
  • Obtain status matches with AA, etc. and mail evidence to Smisek's office. Enclose your current UA elite-level MP card.
  • Redeem all your MP miles as quickly as possible in a manner that costs UA maximally (e.g. partner premium awards).
  • Raise awareness in the office and with seatmates on planes, etc.

That is all.

Last edited by BearX220; Nov 7, 2013 at 11:50 am
BearX220 is offline  
Old Nov 7, 2013, 12:30 pm
  #1587  
 
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,122
Originally Posted by BearX220
Waste of time. Petitions do nothing. Take meaningful action.

  • Pay to fly other airlines and mail the boarding passes to Smisek's office.
  • Cancel your Chase cards and make sure Chase knows why.
  • Obtain status matches with AA, etc. and mail evidence to Smisek's office. Enclose your current UA elite-level MP card.
  • Redeem all your MP miles as quickly as possible in a manner that costs UA maximally (e.g. partner premium awards).
  • Raise awareness in the office and with seatmates on planes, etc.

That is all.
+1

My thoughts exactly. Things will only change if people "vote with their feet"
cheltzel is offline  
Old Nov 7, 2013, 12:31 pm
  #1588  
A FlyerTalk Posting Legend
 
Join Date: Dec 2000
Location: Shanghai
Posts: 42,009
Originally Posted by BuildingMyBento
Searching DL for NYC-SIN regularly brings up J options at ~350k R/T. Gross.
But, with UA "taking a page" out of DL's playbook (somewhat; one can do UA all the way NYC-SIN, but why?), comparing mileage costs will be sobering starting 02/2014.
Don't rely on delta.com, and don't take Delta metal (well, you can, partner airlines ONLY offer saver inventory so there's no chance of seeing numbers like that when using them).

Those sky high rewards bait the suckers out there, but anybody who reads the DL forum here knows how to avoid them.
moondog is online now  
Old Nov 7, 2013, 12:44 pm
  #1589  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Originally Posted by moondog
Don't rely on delta.com, and don't take Delta metal (well, you can, partner airlines ONLY offer saver inventory so there's no chance of seeing numbers like that when using them).

Those sky high rewards bait the suckers out there, but anybody who reads the DL forum here knows how to avoid them.
SkyMiles suck big.

But I do manage to get low C awards once in a while. It just takes lots of efforts.
kb1992 is offline  
Old Nov 7, 2013, 12:48 pm
  #1590  
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Join Date: Dec 2009
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Posts: 6,798
Originally Posted by UA-NYC
Not so sure about that...by FTers? For sure. By "regular" elites? I bet it's much less.

Part of this whole problem it's the strength of booking *A carriers online...it's definitely greased the wheels post-3/3/12 for many folks to book Star carriers who didn't have KVS/EF. So UA has done it to itself basically.
The amount of non-FT elites who don't even know they can redeem on partners is staggering. It's hard to believe that a community as small as FTalk accounted for so much redeeming that UA needed to change the rates to save $.

Originally Posted by Tiki
Very cool! I found the Star Alliance one. https://web.archive.org/web/20051215...d_chart_v2.pdf BMI, Spanair & Varig were still members then. Australia to the US was a bargain 60k in Y, 90k in J, 120k in F.
My god, look at the size of the European zone.

Last edited by iluv2fly; Nov 7, 2013 at 2:04 pm Reason: merge
GetSetJetSet is offline  


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