slower ticketing process ?
#1
Original Poster
Join Date: Aug 2005
Location: NY
Programs: The local deli gives me 1 free sandwich after I buy 10
Posts: 4,026
slower ticketing process ?
Thank you for choosing United Airlines. Your purchase is confirmed. You will be promptly notified once the internal processing of your reservation has been finalized so that you can request additional receipts, export to Microsoft Outlook, refund or change your flight, view/change seats, check-in, or email or print your itinerary.
Not sure if anyone else has noticed but instead of minutes to ticket it has been taking hours to receive the e-ticket e-mail.
Is this a temporary anomoly or some sort of mechanism in place to control mistake fares (only speculating)
Not sure if anyone else has noticed but instead of minutes to ticket it has been taking hours to receive the e-ticket e-mail.
Is this a temporary anomoly or some sort of mechanism in place to control mistake fares (only speculating)
#2
Join Date: Apr 2010
Location: ICT
Programs: AA EXP, UA Plat, DL G, Marriott Gold
Posts: 1,330
Thank you for choosing United Airlines. Your purchase is confirmed. You will be promptly notified once the internal processing of your reservation has been finalized so that you can request additional receipts, export to Microsoft Outlook, refund or change your flight, view/change seats, check-in, or email or print your itinerary.
Not sure if anyone else has noticed but instead of minutes to ticket it has been taking hours to receive the e-ticket e-mail.
Is this a temporary anomoly or some sort of mechanism in place to control mistake fares (only speculating)
Not sure if anyone else has noticed but instead of minutes to ticket it has been taking hours to receive the e-ticket e-mail.
Is this a temporary anomoly or some sort of mechanism in place to control mistake fares (only speculating)
#5
Join Date: Sep 2000
Location: LAX
Programs: UA 1K MM, AS MVPG, SPG PLAT 100
Posts: 1,497
Per 1K desk, ticketing talking longer than usual today. No explanation given.
Took 3+ for a domestic one way to ticket. Should also note that my reservations are ticketing out of order, as I have an earlier reservation from this morning that still has not ticketed.
Took 3+ for a domestic one way to ticket. Should also note that my reservations are ticketing out of order, as I have an earlier reservation from this morning that still has not ticketed.
#6
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,322
Thank you for choosing United Airlines. Your purchase is confirmed. You will be promptly notified once the internal processing of your reservation has been finalized so that you can request additional receipts, export to Microsoft Outlook, refund or change your flight, view/change seats, check-in, or email or print your itinerary.
Not sure if anyone else has noticed but instead of minutes to ticket it has been taking hours to receive the e-ticket e-mail.
Is this a temporary anomoly or some sort of mechanism in place to control mistake fares (only speculating)
Not sure if anyone else has noticed but instead of minutes to ticket it has been taking hours to receive the e-ticket e-mail.
Is this a temporary anomoly or some sort of mechanism in place to control mistake fares (only speculating)
#7
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
#9
Join Date: Apr 2010
Location: ICT
Programs: AA EXP, UA Plat, DL G, Marriott Gold
Posts: 1,330
Including LH operated segment. Though it seems whenever there's a LX segment, it takes longer as the poster above said.
#10
Join Date: Feb 2001
Location: NYC
Programs: UA MileagePlus 2MM
Posts: 1,567
I bought two international tickets this am at 630am EST - neither have been ticketed. Not really bothered - glad to see there are delays so I don't have to add in a 30 minute call to my day for a process which should be relatively straight forward in 2013
#11
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,866
3.5 hours so far on a domestic all-UA-metal RT. Never seen it this bad before.
Last edited by Bonehead; Oct 22, 2013 at 11:13 am Reason: Messed up the hyphenation of the complex adjective
#12
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
LX slows ticketing down, adds uncertainty
The only thing I'm certain about after spending more than an hour on the phone yesterday is that SWISS is more polite than United when it comes to blowing off customers.
My best guess from the UA agents (shifting) story is that my itinerary might ticket by itself at 24 hours, not because LX approves the code share space, but because they don't reject it. The chances of LX actually getting back to UA in 24 hours appear negligible. But I was also told, that these reservations often don't ticket and that there is a window between 24 hours and midnight of the day that the file was supposed to ticket when the processing can be done manually. If nothing happens during that window the whole reservation gets cancelled. What a system!
#13
Join Date: Jul 2008
Location: Virginia and Vitoria, ES Brazil
Programs: UA 1K, Million Miler, *G, JJ, AD, Global Entry, CLEAR, H.O.G. Life Member
Posts: 1,407
Not just LX. I made a reservation early this morning involving TAM and it still hasn't ticketed. Have done this in the past and usually it would ticket in 5 to 10 minutes.
#14
Join Date: Jun 2013
Location: NYC or SEA depending on the week
Programs: UA 1k, Hyatt Diamond (no I will not use the new name), Marriott/ SPG lt Plat, JPM Reserve, Amex Plat
Posts: 303
I booked a domestic all UA metal ticket yesterday at 1:30 EST and didn't receive the e-ticket until 4:50 EST. I actually called at 4 because I was concerned and the guy didn't know what I meant by "ticketing" so I just kept waiting.
#15
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
And when I spoke with LX reservations about the ticketing, per a suggestion from another FT thread, the first thing that they responded was 'Oh... United.....' Pretty apparent that UA is the slow cousin in *A.