Oct 15, 2013, 8:25 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: J.Edward

Quote:

Originally Posted by UA Insider

Hi everyone,

We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines

Quote:

Originally Posted by UA Insider

Hi everyone,

We have a quick update related to the manipulation of united.com to book award tickets with insufficient miles that occurred last month. Specifically, we are closing new MileagePlus accounts that were assumed to be set up with the express purpose of attempting to redeem award tickets without the required number of award miles.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines

UA: SFO - HI $80 return 23th/31th (Oct)

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Oct 13, 2013, 12:16 am

#91

Xyzzy

FlyerTalk Evangelist

Join Date: Sep 2002

Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo

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Posts: 35,406

I managed to get a round-trip reservation to claim to enter the ticketing queue with nothing whatsoever shown for the price -- and it somehow reverted to a

ne way booked into whY.

Oct 13, 2013, 12:18 am

#92

lewende

Join Date: Aug 2011

Location: 10^7 mm from Ȱ

Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D

Posts: 1,976

Quote:

Originally Posted by Xyzzy

I managed to get a round-trip reservation to claim to enter the ticketing queue with nothing whatsoever shown for the price -- and it somehow reverted to a

ne way booked into whY.

That is exactly what I have encountered. Anyway, I won't mind flying on a free OW Y ticket.

Oct 13, 2013, 12:18 am

#93

kaushik123

Join Date: May 2005

Location: SFO

Programs: SQ QPPS, *A Gold, EK Skywards Gold

Posts: 673

Quote:

Originally Posted by lewende

Don't know why but it doesn't let me change my FF#...

+1 same issue for me. Each time I enter a new FF number and click submit it seems to accept it but when I check by clicking Edit Traveller Information, my UA number keeps reappearing

Oct 13, 2013, 12:24 am

#94

DBCme

Join Date: May 2003

Location: Slightly to the left of center

Posts: 3,475

Quote:

Originally Posted by Xyzzy

I managed to get a round-trip reservation to claim to enter the ticketing queue with nothing whatsoever shown for the price -- and it somehow reverted to a

ne way booked into whY.

exact same situation here..

Oct 13, 2013, 12:27 am

#95

Bruce11

Join Date: Jul 2007

Posts: 29

for me it said 4,556 Miles and $0.00, it got ticketed, but my credit card was charged $4556.

Oct 13, 2013, 12:27 am

#96

PDXPremier

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Location: PDX

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Quote:

Originally Posted by DBCme

exact same situation here..

How?

Oct 13, 2013, 12:31 am

#97

DBCme

Join Date: May 2003

Location: Slightly to the left of center

Posts: 3,475

Quote:

Originally Posted by PDXPremier

How?

I really don't know... lol. Didn't receive a confirmation email though

Oct 13, 2013, 12:33 am

#98

Xyzzy

FlyerTalk Evangelist

Join Date: Sep 2002

Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo

Programs: CO, NW, & UA forum moderator emeritus

Posts: 35,406

Quote:

Originally Posted by DBCme

I really don't know... lol. Didn't receive a confirmation email though

Same f

r me!

Oct 13, 2013, 12:35 am

#99

Kacee

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Posts: 56,448

Quote:

Originally Posted by Bruce11

for me it said 4,556 Miles and $0.00, it got ticketed, but my credit card was charged $4556.

Wow that makes me want to jump right on top of this deal!

Oct 13, 2013, 12:40 am

#100

Xyzzy

FlyerTalk Evangelist

Join Date: Sep 2002

Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo

Programs: CO, NW, & UA forum moderator emeritus

Posts: 35,406

That was amusing. I think I'm d

ne... time for bed.

Oct 13, 2013, 12:44 am

#101

kaushik123

Join Date: May 2005

Location: SFO

Programs: SQ QPPS, *A Gold, EK Skywards Gold

Posts: 673

For those stuck in the ticket queue (like myself), would it be safe to keep waiting till close to the 24 hour cancellation deadline? So far I have only received the first confirmation email with the following for my SFO-SYD booking :

3 Award 900,000 Miles
Additional Taxes/Fees $358.50

Total Fare 900,000 Miles and $358.50

Credit card was charged for $358.30

Last edited by kaushik123; Oct 13, 2013 at 12:57 am

Oct 13, 2013, 12:47 am

#102

RandD

Join Date: Apr 2012

Location: SAN

Posts: 101

I can make the same effect on non-UA flight which is not available on the paid flight page. The trick is to open two award flight reservation pages and click on "Purchase this reservation in First/Business class for $xxx without redeeming miles" on one of them, then follow by refreshing both pages.

Oct 13, 2013, 12:49 am

#103

Xyzzy

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Join Date: Sep 2002

Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo

Programs: CO, NW, & UA forum moderator emeritus

Posts: 35,406

Has anyone else noticed that "Pay with cash" is g

ne from the purchase screen? (no - I couldn't tear myself away from the keyboard)

Oct 13, 2013, 12:51 am

#104

zrs70

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Join Date: Feb 2000

Location: Los Angeles

Programs: UA Plat 2MM. DL Plat, AS MVP

Posts: 12,752

I read the first page of this thread and no more. I hope in the subsequent pages, others have spoken up with my perspective.

I am really disappointed in FT if I understand the thread correctly. This isn't simply a case of a mistake fare. It sounds like lots of futzing with the browser to create a free/taxes only ticket.

Not nice. Not ethical. Not ok.

Please let me know if I am misreading/ misjudging. But it sounds like FT is really lost its soul here.

Oct 13, 2013, 12:53 am

#105

newballs

Join Date: Jul 2010

Location: SFO, SJC

Programs: UA Gold, Hilton HHonors Gold, Marriott Gold, SPG Gold

Posts: 197

Ok. This is not a deal at all. Will just cancel myself. The backend of .bomb is fine. Not a mistake rate.

This reservation is not ticketed. Complete this purchase now.
Your account balance of 5,175 is not sufficient to redeem this award. The mileage purchase option is not available for this ticket. Contact united.com Support at 1-800-396-1751 for additional redemption options.

We will hold this reservation until midnight Mon., Oct. 14, 2013 in San Francisco, CA (SFO).

SFO - HNL: 5J
HNL - PNI: 1F
PNI - GUM: 1F
GUM - NRT: 1J
NRT - PVG: ---
PVG - NRT: ---
NRT - SJC: ---

1 Award 300,000 miles
Ticket Taxes/Fees $78.10
Total Price 300,000 Miles and $78.10