Oct 15, 2013, 8:25 am
Last edit by: J.Edward
Hi everyone,
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Hi everyone,
We have a quick update related to the manipulation of united.com to book award tickets with insufficient miles that occurred last month. Specifically, we are closing new MileagePlus accounts that were assumed to be set up with the express purpose of attempting to redeem award tickets without the required number of award miles.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
We have a quick update related to the manipulation of united.com to book award tickets with insufficient miles that occurred last month. Specifically, we are closing new MileagePlus accounts that were assumed to be set up with the express purpose of attempting to redeem award tickets without the required number of award miles.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
UA: SFO - HI $80 return 23th/31th (Oct)
Oct 14, 2013, 6:06 am
#136
Join Date: Jul 2011
Location: NYC
Programs: All of them...
Posts: 382
One of my reservation went through without payment, and doesnt show rate on res, and is booked in Y class
Oct 14, 2013, 10:49 am
#137
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
Oct 14, 2013, 10:58 am
#138
Join Date: May 2009
Location: PHL
Posts: 2,842
I'm getting the $250,000 and $65 in taxes on the summary page but then on the payment page it says 250,000 miles and $65. I have 250,000 miles in my account so I assume it will just pull the miles so this doesn't work for those of us who have stockpiled miles.
Oct 14, 2013, 11:50 am
#140
Join Date: Oct 2013
Posts: 3
Yes, gaming the system is unethical, but what this is doing is absolutely not hacking. A hacker's tools are not the refresh button and new tab button...If you can teach a 5 year old to replicate this, then it is not hacking
What this is however is a glaring hole in United's ticketing system and is absolutely unacceptable for a global company of this magnitude to have some exploit like this. Who knows where all the other holes and poor programming lies? I certainly hope it's nowhere near my account info. Just an embarassment for United, is all
What this is however is a glaring hole in United's ticketing system and is absolutely unacceptable for a global company of this magnitude to have some exploit like this. Who knows where all the other holes and poor programming lies? I certainly hope it's nowhere near my account info. Just an embarassment for United, is all
Oct 14, 2013, 12:01 pm
#141
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
Yes, gaming the system is unethical, but what this is doing is absolutely not hacking. A hacker's tools are not the refresh button and new tab button...If you can teach a 5 year old to replicate this, then it is not hacking
What this is however is a glaring hole in United's ticketing system and is absolutely unacceptable for a global company of this magnitude to have some exploit like this. Who knows where all the other holes and poor programming lies? I certainly hope it's nowhere near my account info. Just an embarassment for United, is all
What this is however is a glaring hole in United's ticketing system and is absolutely unacceptable for a global company of this magnitude to have some exploit like this. Who knows where all the other holes and poor programming lies? I certainly hope it's nowhere near my account info. Just an embarassment for United, is all
Oct 14, 2013, 3:00 pm
#142
Join Date: Apr 2012
Location: LAX
Posts: 556
it does not work, i tried the way to refresh the website, nothing happened. does it work?
Oct 14, 2013, 3:04 pm
#143
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Oct 14, 2013, 3:46 pm
#144
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Update
Hi everyone,
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Oct 14, 2013, 3:58 pm
#145
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
I wish UA could fix issues that also affect customer service
They run to fix price errors but still can't fix simple issues.
They run to fix price errors but still can't fix simple issues.
Oct 14, 2013, 3:59 pm
#146
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
Will you be locking those accounts?
Oct 14, 2013, 4:03 pm
#147
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Oct 14, 2013, 4:11 pm
#148
Join Date: Oct 2013
Posts: 3
Hi everyone,
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Glad to see United employees actually listening here. Now that we all have your attention I hope you guys can design a better website. As in, fix it now ^
Oct 14, 2013, 4:36 pm
#149
Join Date: Oct 2013
Posts: 1
Funny, when there was an issue that accidentally affected my registration about a year ago there was no fix and you honored that reservation/bug.
Hi everyone,
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Oct 14, 2013, 4:53 pm
#150
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,640
Imagine that, .bomb has a bug. Who'd have believed it. 
To those who have said UA fixes all the issues that affect the company in an adverse way, but doesn't fix the customer experience issues -- they have too many of the former to ever get around to the latter...it's not personal!
To those who have said UA fixes all the issues that affect the company in an adverse way, but doesn't fix the customer experience issues -- they have too many of the former to ever get around to the latter...it's not personal!