Where's TG award availability?
Oct 12, 2013, 12:44 pm
#1
Original Poster
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
Where's TG award availability?
It looks like neither united.com nor the ANA tool currently see award availability on any TG flights (I've sampled about 10 dates and routes). Is this a common glitch?
Oct 12, 2013, 12:47 pm
#2
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
If you go to the Thai website, you'll see a popup with details on when it is supposed to be back up...but should be in a few hours from now. There's also a thread on the TG forum.
Oct 12, 2013, 12:52 pm
#3
Original Poster
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
This is because TGs reservation/ticketing system is being upgraded at the moment and is completely offline right now. You also won't get any results for revenue bookings either on OTAs, etc.
If you go to the Thai website, you'll see a popup with details on when it is supposed to be back up...but should be in a few hours from now. There's also a thread on the TG forum.
If you go to the Thai website, you'll see a popup with details on when it is supposed to be back up...but should be in a few hours from now. There's also a thread on the TG forum.
I recall that after a SQ system upgrade there was some unusually generous award availability. I wonder what will happen here.
Oct 12, 2013, 6:25 pm
#4
Original Poster
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
Looks like thaiairways.com is back up and TG availability is now displayed in ANA's award booking tool, but united.com continues not to show TG award availability.
Oct 12, 2013, 6:34 pm
#5
Join Date: Jan 2011
Location: New England
Programs: UA 1P, Hyatt Diamond, HH Diamond, Marriott Gold
Posts: 1,502
Oct 12, 2013, 8:28 pm
#6
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Oct 12, 2013, 9:50 pm
#8
Join Date: Jul 2004
Location: HNL
Programs: United Gold
Posts: 1,581
I noticed this too. Thought I was going crazy. Took my first TG F trip recently and it was insane (even though the FA kept telling me he loved me). It's weird, but TG is one of the reasons I'm staying with UA.
Oct 12, 2013, 9:53 pm
#9
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
This is because TGs reservation/ticketing system is being upgraded at the moment and is completely offline right now. You also won't get any results for revenue bookings either on OTAs, etc.
If you go to the Thai website, you'll see a popup with details on when it is supposed to be back up...but should be in a few hours from now. There's also a thread on the TG forum.
If you go to the Thai website, you'll see a popup with details on when it is supposed to be back up...but should be in a few hours from now. There's also a thread on the TG forum.