KenInEscazu

Let's just hope its similarity is in appearance only. I use the Copa site frequently, and it makes united.com look like cutting edge technology. Copa's site is bugggg-iiiieeee. I'm a Copa fan, but their website is a PITA. I only use it because it's too hard to get their flights to show up on UA's site when they are to/from the USA, and Copa gives 25% PQM bonuses for Premier members booking on their site.

halls120

Alex appears to be absent from the web page. Which would be a ^.

mh3265a

Nice catch Sulley! It would be nice to have a new look for the website. The design is in bad need of updates. Seems all other airlines have updated their websites except for UA/CO.

For those complaining about bugs - it's tied to SHARES so of course there will be bugs! At least we'll be able to create a new forum to list all those bugs.

I wonder if this will go public formally in the new year and in a few months on the preview site.

halls120

It isn't on the preview site at this point. that was the first thing I checked when I read about Sulley's excellent catch.

I wonder if the ad people did it on purpose.....

UA Insider

Good eye Sulley…glad you noticed

Stay tuned for quite a bit more over the next few months…

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines

uastarflyer

Or replace her with that salmon sweater lady from Chase.

Fewer pull down and clicks to get around will be helpful. We shall see.

FlyWorld

At this juncture, I could care less about features. I just want it to work. I want to be able to complete a transaction, accurately, with a reasonable degree of effort, and without having to call Manila to tweak a bunch of magic levers on the back-end to circumvent all the front end and other systemic bugs.

Let's focus on that first. Existing functionality should WORK properly. Then, think about new features.

enki

Aaron -- when new policies or processes are introduced here, they are sometimes accompanied by some level of reasoning, and sometimes they are not. Because the website and app experience is so critical to those of us flying UA frequently, anything background information you can provide when making the announcement about re-designs, etc., would be welcome. I don't think we expect a complete pullback of the curtains, but some information about high level goals (responsive web design, UX philosophies, etc) would be welcomed. As a product manager for enterprise software, I know that it can be difficult to explain everything that goes into version planning, but to the degree you can share, I'm sure it will help us understand why a change was made (beyond the obvious) and what we can expect going forward.

Just planting the seed now so that you can talk to the appropriate people in advance, if possible. Another idea might be a Q&A with the product manager for the website, or other similar individual.

Thank you.

edcho

Or maybe old UA Insider (i.e. Shannon) could stop by and give us some insight. Didn't she leave because she was working on the new site?

IFlyHarder

DYKWIA?

kale73

Meh! While it's content changes daily, MIT's general website design is not significantly different from what it was in 2006. Simple. Elegant. Functional.

I go to an airline's website to book tickets and check itineraries, not to be inspired.

goalie

And more reason to validate my signature

milepig

Well, the 27th IS a Friday, brace yourselves.

shortkidd

Another change you will like. bahahahaha

dmurphynj

Maybe I'm the only one, but I LIKE the current site. It's easy enough to get done what I need to get done.