How long for on-board purchases to post?
Sep 19, 2013, 9:07 am
#1
Original Poster
Join Date: Sep 2009
Location: PBI
Programs: DL Plat, B6 Mosaic
Posts: 427
How long for on-board purchases to post?
Hello all,
On 9/7, I purchased a sandwich and some drinks aboard a flight, using my company credit card. It's now been almost two weeks and it still has not posted so I can't expense it.
I know that United uses the handheld devices for credit card swipes. Is it normal to take up to 2 weeks (or longer) for charges to post? Or is it possible that somehow I never got charged, even though I have a receipt showing a transaction number and the last 4 of my credit card?
Thanks!
On 9/7, I purchased a sandwich and some drinks aboard a flight, using my company credit card. It's now been almost two weeks and it still has not posted so I can't expense it.
I know that United uses the handheld devices for credit card swipes. Is it normal to take up to 2 weeks (or longer) for charges to post? Or is it possible that somehow I never got charged, even though I have a receipt showing a transaction number and the last 4 of my credit card?
Thanks!
Sep 19, 2013, 9:38 am
#2
Join Date: Sep 2013
Programs: Hotels.com WR Silver ;)
Posts: 240
Yes, it's possible that the handheld device broke after the transaction and you won't get charged. The devices aren't hooked up "live" to anything. They just record the transactions and then the transactions are downloaded on the ground.
Sep 19, 2013, 9:39 am
#3
Join Date: Jun 2008
Location: Houston
Programs: UA Silver, IHG Plat AMB, Hertz Pres. Circle, Avis Presidents Club; Caesars Diamond Plus
Posts: 641
Hello all,
On 9/7, I purchased a sandwich and some drinks aboard a flight, using my company credit card. It's now been almost two weeks and it still has not posted so I can't expense it.
I know that United uses the handheld devices for credit card swipes. Is it normal to take up to 2 weeks (or longer) for charges to post? Or is it possible that somehow I never got charged, even though I have a receipt showing a transaction number and the last 4 of my credit card?
Thanks!
On 9/7, I purchased a sandwich and some drinks aboard a flight, using my company credit card. It's now been almost two weeks and it still has not posted so I can't expense it.
I know that United uses the handheld devices for credit card swipes. Is it normal to take up to 2 weeks (or longer) for charges to post? Or is it possible that somehow I never got charged, even though I have a receipt showing a transaction number and the last 4 of my credit card?
Thanks!
Sep 19, 2013, 9:40 am
#4
Join Date: Aug 2006
Location: Minneapolis, MN (MSP)
Programs: DL DM, UA 1K MM, Subway Club Member
Posts: 1,988
Usually just a few days but I've had ones that post 4 weeks or more (which makes expense reports a joy). It seems that there is at least some sort of manual process to get the data off the handheld units.
I suspect, once they have wi-fi systemwide, they will move to real-time authorizations and settlements (a la Delta).
I suspect, once they have wi-fi systemwide, they will move to real-time authorizations and settlements (a la Delta).
Sep 19, 2013, 1:26 pm
#7
Join Date: Dec 2004
Location: BUR/LAX
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Posts: 2,505