Currency issue at United.com
 

Priced out a ticket at 1158 usd at United.com

I have a Canada billing address so I need to select Canada as my country

Canadian quote is about $100+ the actual exchange rate

Any ideas on how to book this?

Wont let me hold ticket for later cash payment, nor will it let me use Paypal

Good luck. :rolleyes:

UA put $20,000 on my credit card this week as their website goofed, and multi charged, and they agreed, and processed the credit fast.

Correct amount to be charged was $US1575.

They credited back the $18,425 an it showed on my Amex 3 days later.

Amex waived all their foreign use fees. All good to this point.

HOWEVER the $A had gained a tad over those 3 days and my credit was $300 different to what I was charged.

So I am in the hole $300 due to their error.

Amex advised me to contact UA. 'Their error'.

UA will say I am sure we credited back the overcharge in exact $US sum we over charged.

Any clue who to approach to get the $A300 I am out of pocket due to THEIR goof?

Prefer email address as on phone to Mumbai will take all afternoon and I'll get transferred to several folks I am sure.

Could there be a point of sale restriction on the lower fare? Although it would just be speculation without having details like city pair and dates or fare basis

Most of the tickets I price on the US web site and then purchase on the CA web site is just what the exchange rate seems to be. On my last ticket I was charged CA $1.06 and when I looked to see what the cash cost to me would be, I use the best FX dealer in Vancouver UA was about one cent higher than what he sells it to me for. As far as prices go I am looking at some flights to BOG and UA is offering the same fare in both US and CA so that is certainly a bargain, when today's exchange rate is just over $1.06

It's a post-merger issue.

I live in the US.
I have a Canadian employer.
My billing address for my corporate card is Canada.
But since I live and work in the US, my Canadian credit card is in US currency.
United's system insists they bill me in Canadian dollars due to my billing address.
So, I go through two exchange rates. The fare from US$ into CN$ by United and then the credit card company reverts it back into US$.

This was not a problem in the past. UA's website could manage my home address and my billing address in different countries.

This is not a problem on JetBlue or AA. Their systems let me book in whatever currency I want. I want US$, I book off the US website. Ditto LH, LX, and BA.

I have your issue regularly

This isnt that

Its a huge $100+ chunk added on

I have had the same issue (except that the difference was tens of dollars) and I was successful in calling the united reservation line and ticketing in USD with a canadian card.

Thanks EB!

Just curious- why not change your billing address to your home address? I've had a few AMEX Corporate cards over the years, and have been able to choose to have my billing address be either my home or my office. (I'm not suggesting that you should have to do this to solve UA's issue, but it may make things less costly even if UA solved its part of the issue.)