Sep 10, 2013, 8:54 pm
Last edit by: J.Edward
This wiki has been moved to the 2014 thread: 2014 United Club (UC) Thread for Changes, News, Features, Competitive Position, etc.
United Club changes (drinks and Wifi) - Sept/Oct. 2013
Sep 19, 2013, 7:56 am
#1096
Join Date: Nov 2001
Location: Cleveland, Ohio, USA
Programs: UA PM, DL PM, Bonvoy Titanium, HH Gold
Posts: 1,292
Sep 19, 2013, 7:59 am
#1097
Join Date: Aug 2012
Location: Costa Rica
Programs: UA 1K, Priority Platinum, Marriot Gold, Delta Platinum
Posts: 308
Because of this change I just booked Orbitz with LH flights instead of using UA.com (as usual) to avoid UA club, price difference was $1200 cheaper on orbitz.
On the return flight I do have to go through terminal C but will be spending my time in the terminal bars.
On the return flight I do have to go through terminal C but will be spending my time in the terminal bars.
Sep 19, 2013, 8:17 am
#1098
Join Date: Apr 2000
Location: Hudson, OH
Programs: UA-MM; Hilton Lifetime Diamond, Marriott Gold
Posts: 1,350
Sep 19, 2013, 9:15 am
#1099
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
For those who flies dominantly on UA, Priority Pass would be better as you cannot gain admittance into the UC with the PP membership that comes with AMEX. Except maybe for those based in CLE/BWI with the Airspace offering.
However, if one flies 50/50% mix between UA/AA/US/DL then AMEX would do the trick.
However, if one flies 50/50% mix between UA/AA/US/DL then AMEX would do the trick.
Sep 19, 2013, 12:06 pm
#1100
Join Date: Oct 2004
Location: Modesto, CA
Programs: UA Premier Gold, 1MM
Posts: 353
Sep 19, 2013, 12:16 pm
#1101
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,816
No password protected wifi in the UC in PHX and the low number gate Club in EWR "C" as of Tuesday.
Did hear lots of shocked responses in PHX when the bartender mentioned that only BarfLight was comp beer at the UC.
At least at the US Airways Club, we have full calorie Bud. LOL
Did hear lots of shocked responses in PHX when the bartender mentioned that only BarfLight was comp beer at the UC.
At least at the US Airways Club, we have full calorie Bud. LOL
Sep 19, 2013, 1:18 pm
#1102
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,446
United Club changes (drinks and Wifi) - Sept. - Oct. 2013
just felt like I would add that my UC membership will be lapsing shortly. Had a screwdriver this morning in Den that tasted like rubbing alcohol and had to pay $3 for my Big Daddy IPA in SFO 5 minutes ago. I can get a better deal and better atmosphere at any airport bar in SFO.
Sep 19, 2013, 5:38 pm
#1103
Join Date: Jun 2001
Location: NJ,US
Programs: Lifetime United Gold and 1K, Marriott Ambassador, Lifetime Marriott and SPG Platinum , AA, Hilton
Posts: 379
Paying for Drinks/Internet
The simple fact is that there are PEOPLE(and I use that term loosely) that will have no problem paying for the drinks because they arent paying for the drinks, their company is OR they are fools. If NO ONE bought the expanded drink selection it would quickly disappear however my opinion is that the lemmings will just buy along. That is why customer service all around suffers - people just accept it and go one with their sad lives.
I vote that we start a thread and tell people NOT to buy the liquor, At LEAST for one day a week or more. See how quickly things will change then.
I vote that we start a thread and tell people NOT to buy the liquor, At LEAST for one day a week or more. See how quickly things will change then.
Sep 19, 2013, 7:18 pm
#1104
Join Date: May 2011
Posts: 5,814
The simple fact is that there are PEOPLE(and I use that term loosely) that will have no problem paying for the drinks because they arent paying for the drinks, their company is OR they are fools. If NO ONE bought the expanded drink selection it would quickly disappear however my opinion is that the lemmings will just buy along. That is why customer service all around suffers - people just accept it and go one with their sad lives.
I vote that we start a thread and tell people NOT to buy the liquor, At LEAST for one day a week or more. See how quickly things will change then.
I vote that we start a thread and tell people NOT to buy the liquor, At LEAST for one day a week or more. See how quickly things will change then.
Sep 19, 2013, 7:38 pm
#1105
Join Date: Mar 2009
Programs: UA 1K, Hilton Diamond
Posts: 422
I highly recommend the Joel Gott 815 Cab or the Dona Paula Malbec. You will not be disappointed in either.
Sep 19, 2013, 7:42 pm
#1106
Join Date: Aug 2006
Location: Minneapolis, MN (MSP)
Programs: DL DM, UA 1K MM, Subway Club Member
Posts: 1,988
Perhaps UA did the math and realized that a small enough percentage of their UC customers fly on their own dime and decided to take advantage of the rest who have little price sensitivity.
Sep 20, 2013, 1:22 am
#1107
Join Date: Jan 2013
Posts: 27
Just wanted to post an update. I got an unsubstantial first response from Chase, and then wrote back complaining about how I missed my 60 day refund period by 11 days, etc.. Got a call from the executive office today and the guy was really nice and understanding (he homebrews, so he can understand the frustration w/ the only free beer being Bud Light).
He downgraded me to the Explorer card as I asked and gave me a pro-rated refund, then commented on how the refund was substantial enough that I should be able to buy plenty of drinks in the airport bars w/ it
Overall, I'm much happier with this outcome, instead of having to wait until next July to downgrade.
He downgraded me to the Explorer card as I asked and gave me a pro-rated refund, then commented on how the refund was substantial enough that I should be able to buy plenty of drinks in the airport bars w/ it
Overall, I'm much happier with this outcome, instead of having to wait until next July to downgrade.
Last edited by Jophiel; Sep 20, 2013 at 1:27 am
Sep 20, 2013, 9:18 am
#1108
Formerly known as UATexasFlyer
Join Date: Nov 2012
Location: AUS
Programs: AA EXP, Hyatt Diamond, Marriott Lifetime Plat, Natl. Car Exec Elite, UA 1MM, *G
Posts: 451
I got the following reply to my second request for a pro-rated refund.
I guess I will have to go the route of contesting the $400 charge with Amex.
Dear Mr. UATexasFlyer:
Once purchased, United Club memberships are not transferable or refundable. If you have any questions, please contact the United Club Service Center at 1-866-822-5827.
Regards,
United Club
We appreciate your interest in United Club. We look forward to serving your lounge needs in the future. For United Club information, please visit www.united.com/unitedclub.
Once purchased, United Club memberships are not transferable or refundable. If you have any questions, please contact the United Club Service Center at 1-866-822-5827.
Regards,
United Club
We appreciate your interest in United Club. We look forward to serving your lounge needs in the future. For United Club information, please visit www.united.com/unitedclub.
Sep 20, 2013, 9:27 am
#1109
Join Date: Jul 2006
Location: SEA & RDM
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 8,037
What they did is a complete BS bait and switch and everyone should have the option of a refund.
Sep 20, 2013, 10:00 am
#1110
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
I did not get a response from UA after I responded saying I was contesting the charge with AMEX. AMEX is currently investigating and giving me a temporary credit with an expected resolution in November