Sep 10, 2013, 8:54 pm
Last edit by: J.Edward
This wiki has been moved to the 2014 thread: 2014 United Club (UC) Thread for Changes, News, Features, Competitive Position, etc.
United Club changes (drinks and Wifi) - Sept/Oct. 2013
Sep 11, 2013, 10:53 pm
#571
Join Date: Nov 2011
Location: SEA
Programs: AS 75k, OW Emerald, Hyatt Globalist, HHonors Gold, National EE
Posts: 303
United Club changes (drinks and Wifi) - Sept. - Oct. 2013
Just for kicks, I included [email protected] in my round of emails expressing my disappointment in this decision. I will be calling someone, anyone on Monday, after I get to experience this first hand in SFO and IAH.
Sep 11, 2013, 11:13 pm
#572
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,383
It seems that UA is trying to get more microbrews into the clubs. I'm not usually a beer drinker, but that does seem to be a good thing. However, with regard to the sizes of the beer glasses, perhaps someone at UA got confused by the term microbrew -- and thought it applied 
nly to the glasses and not to the beer. Just a thought...
nly to the glasses and not to the beer. Just a thought...
Sep 11, 2013, 11:21 pm
#573
Join Date: Jul 2006
Location: SEA & RDM
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 8,037
It should be. It takes a special kind of moron who thinks he or she can cover up such a dramatic downgrade of service with the BS press release about adding a few beers they will overcharge for...
Sep 12, 2013, 2:51 am
#574
FlyerTalk Evangelist
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,167
It seems that UA is trying to get more microbrews into the clubs. I'm not usually a beer drinker, but that does seem to be a good thing. However, with regard to the sizes of the beer glasses, perhaps someone at UA got confused by the term microbrew -- and thought it applied nly to the glasses and not to the beer. Just a thought...
nly to the glasses and not to the beer. Just a thought...
and I think when it came to pricing, they confused "micro" with "macro"
Sep 12, 2013, 3:13 am
#575
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Dog food in F, sub-par service on UX F, nickel and diming in the UC for an edible drink, and making it difficult to accommodate me in IRROPS are a few examples of how to push me away
Sep 12, 2013, 4:21 am
#576
Join Date: Mar 2012
Location: PBI / FLL / YUL
Programs: UA 1K, Delta Plat, AA Plat, Marriott Titanium, Hilton Diamond, Hyatt Courtesy Card
Posts: 1,983
I'm in the beer drinker camp and I would just love United to maybe make one of those regional microbrews into a complimentary free offering. Just one. It would add some character to the otherwise lifeless selection within most of the clubs (and bring back Longboard to HNL!). Even if this isn't impossible, just give me a complimentary beer with actual flavour. I'll miss my Sam Adams drafts.
Sep 12, 2013, 4:49 am
#577
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,305
Sep 12, 2013, 5:11 am
#579
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
When you compare that with SQ/TG offerings it's pathetic.
Sep 12, 2013, 5:22 am
#580
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
And there are some folks who 'get' what the reaction would be, which explains why they salvaged a couple genuinely premium wines.
But my guess is this new supplier offered them a lot of savings that were difficult to walk away from, but limited some other options in the process.
Am also guessing the reason the Insider team didn't post here is they realized it would be an insult to our intelligence as all they could do is follow what the press release says.
What is interesting though is that the Clubs are under the domain of 'Customer Experience' which is our conduit in there so who knows what is going on there...
Last edited by cerealmarketer; Sep 12, 2013 at 5:29 am
Sep 12, 2013, 6:21 am
#581
Join Date: Feb 2007
Programs: United 1K, Delta PM, Hilton Diamond, Starwood Gold, National Exec. Elite
Posts: 1,406
Can I use my beverage coupons for a drink in the lounge I paid for?
email at united is [email protected] Jeff Smisek, just sayin.
How much does promoting a tweet cost? I am willing to take paypal.
email at united is [email protected] Jeff Smisek, just sayin.
How much does promoting a tweet cost? I am willing to take paypal.
Sep 12, 2013, 6:24 am
#582
Join Date: Dec 2012
Location: ORD
Programs: UA 1K, Hyatt Plat, Marriott Gold, Avis Pres
Posts: 99
Just e-mailed comment to hub.united.com --->
Odd how there is no mention of your most current United Club "enhancement" here on the Hub. This is obviously a "change we will like," so it's puzzling that you are not "showing it off" by highlighting your new liquor selection at the Clubs. A promotional video would be great!
Odd how there is no mention of your most current United Club "enhancement" here on the Hub. This is obviously a "change we will like," so it's puzzling that you are not "showing it off" by highlighting your new liquor selection at the Clubs. A promotional video would be great!
Sep 12, 2013, 6:29 am
#583
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,237
Sep 12, 2013, 6:37 am
#584
Join Date: Jan 2010
Location: EWR, NJ
Programs: UA 2 MM, UA 1K
Posts: 663
Sep 12, 2013, 6:40 am
#585
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
Right...best case at this point, they *maybe* add back in Heineken and one or two of the "middle shelf" spirits to the complimentary menu. Standard UA - push to the extreme, take the negative reaction, then pull back slightly and say "we listened to our loyal customers!!!"