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United Club changes (drinks and Wifi) - Sept/Oct. 2013

United Club changes (drinks and Wifi) - Sept/Oct. 2013

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Old Sep 10, 13, 1:33 pm
  #376  
 
Join Date: Dec 2009
Location: Washington DC
Programs: UA 1K 1MM, Marriott PP (LT Pt)
Posts: 236
Welp, its official. Hanging out in the HNL lounge now (I'm the guy closest to the plane by the window) and was just told that Longboard costs $3. Yesterday, before the engine on my flight blew up, it was complimentary. Had I remembered yeaterday that changes were coming, I may have had a second one... Now free is just bud light on tap and the bartender said they're getting Budweiser bottles as well, sometime soon.
Shigernafy is offline  
Old Sep 10, 13, 1:33 pm
  #377  
 
Join Date: Jul 2006
Location: Sammamish, WA
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 5,476
Originally Posted by nycityny View Post
I am amused that there is a whole thread of outraged people angered by higher alcohol prices in the United Club. I don't visit the club to imbibe in spirits and judging by what I see inside most other visitors do not either. This change has no impact on most of us so I doubt it will cause the majority of folks to cancel their memberships.

My wish is that the food selections would improve. Having just returned from Europe, those foreign clubs/lounges remind me of how poorly stocked the American clubs are when it comes to food.
You must be taking mostly morning flights because I would guess that 75% of the people in the afternoon/evening at clubs in which I have been have some sort of drink from the bar.
andyh64000 is online now  
Old Sep 10, 13, 1:51 pm
  #378  
 
Join Date: Mar 2012
Location: NYC / YUL
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hyatt Courtesy Card
Posts: 1,973
Originally Posted by Shigernafy View Post
Welp, its official. Hanging out in the HNL lounge now (I'm the guy closest to the plane by the window) and was just told that Longboard costs $3. Yesterday, before the engine on my flight blew up, it was complimentary. Had I remembered yeaterday that changes were coming, I may have had a second one... Now free is just bud light on tap and the bartender said they're getting Budweiser bottles as well, sometime soon.
Offering Bud Light as the only beer selection is pretty pathetic. If I wanted a water, I would've asked for one. This downgrade is way worse than I expected.
fjfv19 is offline  
Old Sep 10, 13, 2:00 pm
  #379  
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Join Date: Dec 2009
Location: HaMerkaz/Exit 145
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Originally Posted by fjfv19 View Post
Offering Bud Light as the only beer selection is pretty pathetic. If I wanted a water, I would've asked for one. This downgrade is way worse than I expected.
That may not work if they start charging for water
joshwex90 is offline  
Old Sep 10, 13, 2:26 pm
  #380  
 
Join Date: Jul 2006
Location: Sammamish, WA
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 5,476
Keep emailing and let them know how you feel:

[email protected]

and

[email protected]
andyh64000 is online now  
Old Sep 10, 13, 2:30 pm
  #381  
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Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Flying whoever is most convenient
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Originally Posted by belynch View Post
What they've done is ethically reprehensible (I wouldn't be saying that if they were charging fair market value or below for the drinks).
united, doing something ethically reprehensible? whod've thunk it @:-)
PV_Premier is offline  
Old Sep 10, 13, 2:30 pm
  #382  
 
Join Date: Nov 2001
Location: Cleveland, Ohio, USA
Programs: UA PM, DL PM, Bonvoy Titanium, HH Gold
Posts: 1,243
At least Delta's Sky Club kept Jack Daniels complimentary and "only" went down to Gordons for Vodka and Gin. UA looked at what Delta did and said "Ha! That's minor leagues. We can show you how to REALLY save money on those mooching club members."
DawgmanOH is offline  
Old Sep 10, 13, 2:35 pm
  #383  
 
Join Date: Jun 2005
Location: New Orleans, LA
Programs: AA Platinum, SPG Gold, Marriott Gold, Hilton Diamond
Posts: 232
Originally Posted by salesna View Post
Exactly. Chase has a lot more leverage with United than we do, so Club/PP cardholders who are disappointed with this downgrade should also be complaining to Chase.
I emailed Chase, not that it will make a difference. I couldn't find an email address for David Gold who is the GM of Chase Card Services - so I emailed Laura L. Rossi.
tormapleaf is offline  
Old Sep 10, 13, 2:40 pm
  #384  
 
Join Date: Dec 2008
Location: WAS, LAX
Programs: AA EXP, AS 75K
Posts: 1,286
Screw this. I will happily let my club membership expire on the 30th of this month and give my business to an airport vendor who works to earn it.
flyingmusicianlax is offline  
Old Sep 10, 13, 2:43 pm
  #385  
 
Join Date: May 2009
Location: PHL
Posts: 2,830
Originally Posted by DawgmanOH View Post
At least Delta's Sky Club kept Jack Daniels complimentary and "only" went down to Gordons for Vodka and Gin. UA looked at what Delta did and said "Ha! That's minor leagues. We can show you how to REALLY save money on those mooching club members."
Save money....with these prices they've turned to more nickle & diming to make money. Yea UA is in the business of making money but they really went all out on this one.
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Old Sep 10, 13, 2:52 pm
  #386  
 
Join Date: Jul 2003
Location: New York, NY, USA
Programs: UA Premier 1K, SPG Gold, Marriott Gold
Posts: 136
Originally Posted by NDtraveler View Post
Has anyone that has the presidental plus card spoken to chase about this?
I'm going to speak with my feet next March when my Pres Plus renewal is due. In addition to comp UC access, the only reason I have been keeping the card (which I switched to solely as a result of Amex Plat getting the ax by the new United) is for the PQM bonus which helps me maintain gold status. I'm sure the PQM benefit are the next ball to drop, but that's another topic.

Charging $9 for a Dewars you can buy in-flight for $7 and $11 for a glass of Mark West Pinot when an entire bottle can be had in any wine shop for around $10 is downright insulting. The premium wine program (i.e. Chateau Montelena, Stag's Leap, etc) was a great value and very fine amenity, but now that's gone too.

More than 75% of my travel is between EWR and PBI and given all the recent changes that I was supposed to 'like', I have been contemplating moving my personal travel to PBI over to Jet Blue, reinstating my Amex Platinum (whose FHR program blows aways Chase's "Luxury" hotel offering), and move my very occasional corporate travel over to Delta and/or American.

I flew in paid F down to PBI last Friday evening - the beef burrito offered for dinner was disgusting, made Chiplotle's seem like a 5 star restaurant, and is far below the quality offered on this route back in the CO days. This coupled with the now instituted UC 'enhancements' are pretty much the nail in the coffin for me.
west_end_NYC is offline  
Old Sep 10, 13, 2:54 pm
  #387  
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Join Date: Nov 2008
Location: BWI
Posts: 7,288
I am glad I did not renew last May, this change is downright egregious. Definitely near the top of the list of the dumbest decisions UA has made over the last few years.

I feel for those who renewed their membership in recent months.
golfingboy is offline  
Old Sep 10, 13, 2:58 pm
  #388  
 
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,823
Originally Posted by west_end_NYC View Post
I'm going to speak with my feet next March when my Pres Plus renewal is due. In addition to comp UC access, the only reason I have been keeping the card (which I switched to solely as a result of Amex Plat getting the ax by the new United) is for the PQM bonus which helps me maintain gold status. I'm sure the PQM benefit are the next ball to drop, but that's another topic.

Charging $9 for a Dewars you can buy in-flight for $7 and $11 for a glass of Mark West Pinot when an entire bottle can be had in any wine shop for around $10 is downright insulting. The premium wine program (i.e. Chateau Montelena, Stag's Leap, etc) was a great value and very fine amenity, but now that's gone too.

More than 75% of my travel is between EWR and PBI and given all the recent changes that I was supposed to 'like', I have been contemplating moving my personal travel to PBI over to Jet Blue, reinstating my Amex Platinum (whose FHR program blows aways Chase's "Luxury" hotel offering), and move my very occasional corporate travel over to Delta and/or American.

I flew in paid F down to PBI last Friday evening - the beef burrito offered for dinner was disgusting, made Chiplotle's seem like a 5 star restaurant, and is far below the quality offered on this route back in the CO days. This coupled with the now instituted UC 'enhancements' are pretty much the nail in the coffin for me.
Which Jetblue club in EWR and PBI will you frequent? Do they have better complimentary alcohol choices?

With United Clubs, you need to become accustomed to PBR, and not travel to PBI...
LarkSFO is offline  
Old Sep 10, 13, 3:04 pm
  #389  
 
Join Date: Jul 2003
Location: New York, NY, USA
Programs: UA Premier 1K, SPG Gold, Marriott Gold
Posts: 136
Originally Posted by ddrost1 View Post
united, doing something ethically reprehensible? whod've thunk it @:-)
Even more so if you considered how much they have been pumping the Chase Mileage Plus / Club Cards and all the neat little benefits - United Club access, free drinks etc, etc. Get everyone in and then subtantially de-value the product. Nice bait and switch, Jeff.
west_end_NYC is offline  
Old Sep 10, 13, 3:07 pm
  #390  
 
Join Date: Sep 2003
Location: LA
Posts: 7,150
Originally Posted by nycityny View Post
My wish is that the food selections would improve.
That will not happen under the current leadership.
anc-ord772 is offline  

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