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United Club changes (drinks and Wifi) - Sept/Oct. 2013

United Club changes (drinks and Wifi) - Sept/Oct. 2013

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Old Sep 10, 13, 9:40 am
  #316  
 
Join Date: May 2004
Location: OAK
Programs: UA Gold MM / AS MVP Gold
Posts: 2,493
Originally Posted by nova08 View Post
For the PMUA guys, how does this compare to when the RCC was a "cash" bar? Are these prices significantly higher? Are the options significantly less?

If they are going to jack up the prices like this at least let us use the drink coupons.
Bringing back the two complimentary drink coupons for international travelers would be a good way to keep this from stinging so much.
amartin1979 is offline  
Old Sep 10, 13, 9:44 am
  #317  
 
Join Date: Aug 2006
Location: Minneapolis, MN (MSP)
Programs: DL DM, UA 1K MM, Subway Club Member
Posts: 1,955
Originally Posted by DawgmanOH View Post
Charging nominally would be one thing. $9 for Jim Beam is criminal.
A Jack & Coke at the Boston Beer Works in BOS Terminal C is $8; in the United Club its $11 + the annual cover charge. Not only is it ridiculous to charge club members for rail liquor but they're now just running a bad bar business. Why anyone would pay an annual fee for the privilege of spending more at a bar in the club when they could drink the same for less at an airport bar which likely sells food is beyond me.
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Old Sep 10, 13, 9:45 am
  #318  
 
Join Date: Jul 2006
Location: Sammamish, WA
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 5,456
Originally Posted by nova08 View Post
For the PMUA guys, how does this compare to when the RCC was a "cash" bar? Are these prices significantly higher? Are the options significantly less?

If they are going to jack up the prices like this at least let us use the drink coupons.
The prices are much higher and yes the drink coupons made a big difference.
andyh64000 is offline  
Old Sep 10, 13, 9:47 am
  #319  
 
Join Date: Nov 2000
Location: DFW from PDX - UA 1K 2MM,Lifetime HHonnors Diamond, Bonvoy AMB/LT Tit, National Exec Elite, Hertz PC
Posts: 437
Got the same canned response when sending in my displeasure.

Looks like they had already written the email for everyone else.
dshafiee is offline  
Old Sep 10, 13, 9:51 am
  #320  
 
Join Date: Mar 2012
Location: NYC / YUL
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hyatt Courtesy Card
Posts: 1,973
Originally Posted by kenn0223 View Post
A Jack & Coke at the Boston Beer Works in BOS Terminal C is $8; in the United Club its $11 + the annual cover charge. Not only is it ridiculous to charge club members for rail liquor but they're now just running a bad bar business. Why anyone would pay an annual fee for the privilege of spending more at a bar in the club when they could drink the same for less at an airport bar which likely sells food is beyond me.
Likely for those who aren't viewing the United Club as a year-long open bar as opposed to a "quieter", somewhat more comfortable escape from the masses, (woefully bad) business center and a place to grab a quick bite of whatever it is they are serving. I agree with you and I'd always take a brew from BBW over the Club, but if they are looking to increase profitability (those lovely "enhancements"), the F&B margin makes sense. If the Club is really just a place for a few adult beverages before catching a flight, it probably makes less sense to get the membership at this point. Just the state of affairs.
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Old Sep 10, 13, 9:53 am
  #321  
 
Join Date: Feb 2012
Location: IAD, DCA
Posts: 246
Originally Posted by mrjay View Post
I used to enjoy a glass of Honker's Ale in ORD, wonder what that costs now? The premium wines listed by MrColdShower are not very premium, I just looked up the Joel Gott 815 on BevMo... $12.99 bottle. IIRC the Jordan cab was one of the old premium reds, it's a decent cab.
I think that's right about the Jordan. Looks like they killed off the other truly excellent wines -- Stag's Leap Artemis, Far Niente chardonnay, Chateau Montelena cab, etc., are all missing from the list posted above.
salesna is offline  
Old Sep 10, 13, 9:59 am
  #322  
 
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 7,947
UA Insider's continued silence on this thread despite recent activity on other threads is quite noticeable
Duke787 is offline  
Old Sep 10, 13, 10:00 am
  #323  
 
Join Date: Oct 2010
Posts: 690
Originally Posted by BangkokTraveler View Post
MODS ... I'd suggest the title be changed to something like: United Club drink price increases and Wifi changes (effective Sept 2013)
I second this request. The title is misleading at this point. Not blaming the OP, I know the title is consistent with the email United sent out. However, it is now just contributing the blatant deception.
fragment54 is offline  
Old Sep 10, 13, 10:01 am
  #324  
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Originally Posted by flyerdude88 View Post
UA Insider's continued silence on this thread despite recent activity on other threads is quite noticeable
If today is truly day 1 AD (After Downgrade), I'm betting we'll hear the official line soon
UA-NYC is offline  
Old Sep 10, 13, 10:02 am
  #325  
 
Join Date: May 2009
Location: PHL
Posts: 2,830
Originally Posted by kenn0223 View Post
A Jack & Coke at the Boston Beer Works in BOS Terminal C is $8; in the United Club its $11 + the annual cover charge. Not only is it ridiculous to charge club members for rail liquor but they're now just running a bad bar business. Why anyone would pay an annual fee for the privilege of spending more at a bar in the club when they could drink the same for less at an airport bar which likely sells food is beyond me.
My thoughts exactly. The UA Club is basically just like any other bar in the airport. Sure there are a few simple amenities the UA club offers that bars do not but the gap is becoming smaller by the "Enhancement"
nova08 is offline  
Old Sep 10, 13, 10:02 am
  #326  
 
Join Date: Oct 2010
Posts: 690
So for the $3 beers, do they still come in those tiny little glasses? If so, that is absurd. I am sure the bartenders hate this change because I am probably not going to tip nearly as well after paying (if I ever do) $3 for a 6 ounce beer.
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Old Sep 10, 13, 10:04 am
  #327  
 
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
An annual fee so that you can go in and pay more for crappy stuff? Sounds like a country club. If I were running a business with an eye toward the future, not sure I'd be imitating old-school country clubs.
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Old Sep 10, 13, 10:04 am
  #328  
 
Join Date: Jul 2004
Location: SNA
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Originally Posted by flyerdude88 View Post
UA Insider's continued silence on this thread despite recent activity on other threads is quite noticeable
What would you have them say? "Oh yeah sorry you didn't like the latest way we've found to screw you over enhance our products" ?
Anything they would be allowed to say on the topic would just be PR speak, which since we would all know its a steaming pile of processed bull feed would probably just piss people off more. Unless they are going to come to the thread, fall on their sword apologizing and promising to quickly roll back this nonsense I'd suggest silence is probably the best option. (for UA not the customers)
ryan182 is offline  
Old Sep 10, 13, 10:11 am
  #329  
 
Join Date: Oct 2010
Posts: 690
Unfortunately I agree with ryan182. Nothing United can say at this point can mask what just happened. They are probably hoping the majority of the club patrons fail to realize the damage that has been done.

Make sure you point out the massive downgrade to any friends you have that might listen and care. United is going to continue doing stuff like this until it hits them in the pocketbook.
fragment54 is offline  
Old Sep 10, 13, 10:26 am
  #330  
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Join Date: Sep 2003
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I wish United would change the name "United Club" because it really isn't one. It's an airline lounge.

A club usually has a member-elected board that manages the club for the members' benefit. This is obviously not the case here.

At a minimum, paying Club members should get a 50% discount on drinks. Guests entering otherwise can pay regular prices. And credit card pass holders, an additional "drink convenience fee".
IAH-OIL-TRASH is offline  

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