Originally Posted by MBS MillionMiler
(Post 21343232)
Hey, all elites should be treated equal!
Anyone who says different is an elitist solely looking to have their ego stroked. When everyone is special, then no one is special. We don't git out 2 much, don't ja no!!! |
Originally Posted by nyr2299
(Post 21343220)
1. What is the benefit of having the information in the FA's hands anyway?
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Last week, IAD-GRU:
Hello Mr. Mbarreto, and thank you for being a million miler. And Hello Mr. 8A, and thank you for being a GS. Neither of us was/is MM or GS! :D |
Originally Posted by exerda
(Post 21343614)
The occasional goodwill gesture, I suppose. Thanking pax by name, perhaps providing a drink gratis, etc. These things don't cost UA much and go a long way toward creating brand loyalty.
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Originally Posted by golfingboy
(Post 21343551)
For the FC manifest, you are correct. I will not say which flight that was on, but one FA showed me the manifest after she mentioned that they do not see as many elites in F anymore. On that flight, quite bit of non-elites cleared into F before any elites including a GS. The manifest showed a measly 5 elites in F with one being Silver.
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Originally Posted by UA-NYC
(Post 21343706)
More elites than ever, less F capacity, yet fewer elites in the front cabin?
My dad's flight tonight... 12 F, 2 elites cleared 500 years ago via YBM most likely, 24 hours to go 8 booked... 22ish hours to go 10 booked... This morning 11 booked. Now booked full... He is sitting at #1 with the list being 25 deep. Maybe another reason they "might" have done away with the Y elite data is because there are way too many of us stuck in Y ;) |
Originally Posted by mherdeg
(Post 21343286)
Over in British Airways land, you'll occasionally see bemused posters saying "the purser came and thanked me for all my travel this year because it said on his iPad that I had taken 6 longhaul international Club World flights". Kinda spooky!
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Originally Posted by nyr2299
(Post 21343220)
1. What is the benefit of having the information in the FA's hands anyway? The way I see it is if I fly DL (which I never do), pay for a international biz class seat and receive less attention than someone else on the plane (who may or may not be diamond elite - I will never know), then I might be upset enough to never fly them again.
I overheard the F/A to several people nearby me, "Mr. Jones, thanks for being a Diamond/Platinum Medallion! We appreciate your loyalty." Something I used to hear on UA all the time (well, not for being a Diamond Medallion on UA ;)), but you catch my drift, but barely hear that anymore. Conversely, I got up and went to the lav probably 3/4 into the flight...On my way back, I had to pass close by a F/A, and I said, "Excuse me"...The F/A, without looking at anything, said, "No problem, Mr. MBS". I was shocked that I was not only addressed by name, but without her having to look at a manifest. United does not create an environment (training/policy) to address people by name and/or status. If they do, they're not doing a very good job at it. I say this with having some great crews in general, but that extra personal touch of feeling appreciated is surely lacking on UA. If it wasn't for DL's crappy Systemwide Upgrades, I'd switch based on that flight experience alone. And others did receive better treatment/more recognition than me. ________ As for UA treating everyone the same, if they're actually giving a level of service that is truly FIRST CLASS, I wouldn't be writing this post. But since their M.O. is not adding the 'little touches' to everyone, let alone top elites, I feel as if there's room for a gripe. ________ I think most people in F, whether there for the first time or the 100th time, have an understanding of how elite status works, and probably don't take exception to it. A few years ago (pre-merger), I was flying home from Vegas from my best friend's bachelor party...I used miles for an F ticket for him. I couldn't fly out there with him, but on the way back, LAS-ORD, we were traveling together, seated next to each other. In my favorite row 6 on the 757, the F/A came up to me just after take-off and said, "Mr. MBS, we have XXX or XXX for breakfast today, which do you prefer?" and skipped over my friend, saying politely, I'll be back to get your order in a few minutes. My friend said to me, "So, they come to you first because you fly so much? That's cool!" He didn't put up a stink or take exception to what transpired...The guy has flown maybe 10 times in his life, and even he gets it. |
Originally Posted by MBS MillionMiler
(Post 21343784)
United does not create an environment (training/policy) to address people by name and/or status. If they do, they're not doing a very good job at it. I say this with having some great crews in general, but that extra personal touch of feeling appreciated is surely lacking on UA.
Recognizing customers by name, thanking them for their business, smiling, etc. are quick, cheap and perceptible changes. United simply is not interested in them, a reality that is underscored by the implementation and quick retrenchment of meal orders by status for 1K/GS pax. I think the policy is now officially GS then front-to-back. |
Originally Posted by EWR764
(Post 21343849)
Recognizing customers by name, thanking them for their business, smiling, etc. are quick, cheap and perceptible changes. United simply is not interested in them, a reality that is underscored by the implementation and quick retrenchment of meal orders by status for 1K/GS pax. I think the policy is now officially GS then front-to-back.
Do we REALLY know for sure that 1Ks no longer have meal preference after GS? Much like the boarding order, it seems like this is something that now changes quarterly. :td: |
Originally Posted by UA-NYC
(Post 21343706)
More elites than ever, less F capacity, yet fewer elites in the front cabin?
Originally Posted by EWR764
(Post 21343849)
This is spot-on. It's a training issue. United does not wish to emphasize recognition of status (oustide of GS) and therefore it does not happen.
Recognizing customers by name, thanking them for their business, smiling, etc. are quick, cheap and perceptible changes. United simply is not interested in them, a reality that is underscored by the implementation and quick retrenchment of meal orders by status for 1K/GS pax. I think the policy is now officially GS then front-to-back. |
Originally Posted by CDKing
(Post 21343265)
Hmmm, I was addressed by name on a flight over the weekend and all the 1K's names were circled for first meal choice.
Edit: reading this thread makes me realize it happens once in a while, its the first time its ever happened to me. Hopefully, it starts happening a little more often. As exedra said, its costs UA very little but was very appreciated (at least from me) seeing as I haven't liked many of the changes thus far. |
Originally Posted by UA-NYC
(Post 21343955)
Do we REALLY know for sure that 1Ks no longer have meal preference after GS? Much like the boarding order, it seems like this is something that now changes quarterly. :td:
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Originally Posted by IAH-OIL-TRASH
(Post 21344116)
Last Wednesday, I was approached in 4B before FA retreated to row 1 and did front to back, including 4A. Elite-light flight, but this 1K thinks it's still in place.
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Originally Posted by IAH-OIL-TRASH
(Post 21344116)
Last Wednesday, I was approached in 4B before FA retreated to row 1 and did front to back, including 4A. Elite-light flight, but this 1K thinks it's still in place.
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