United website showing incorrect Travel Time - time zone/time change issues
#32
Join Date: Oct 2006
Programs: UA Platinum, Marriott Platinum Premier
Posts: 83
Itinerary showing incorrect
A few weeks back I purchased a one way ticket for my wife and I EWR to EIS with a connection in SJU. The SJU-EIS leg is operated by Cape Air. I booked the ticket EWR-SJU at 7 am on 12/2 and the SJU-EIS leg is at 2:01 landing at 2:50 PM. We used miles one way to come home on 12/6.
Yesterday I was on my account and just happened to go in and view the reservation. For some reason the SJU-EIS leg now shows leaving SJU on 12/2 at 2:01Pm but landing in EIS at 2:50PM on Thursday 2:50PM. (a little long for a prop Cessna!!). I called United and they said my reservation was fine and they forwarded the issue to web support (it still shows incorrect on my page).
Has this happened to anyone else and do I have any reason to be concerned? I still have my original e ticket receipt which shows all Wednesday travel.
Yesterday I was on my account and just happened to go in and view the reservation. For some reason the SJU-EIS leg now shows leaving SJU on 12/2 at 2:01Pm but landing in EIS at 2:50PM on Thursday 2:50PM. (a little long for a prop Cessna!!). I called United and they said my reservation was fine and they forwarded the issue to web support (it still shows incorrect on my page).
Has this happened to anyone else and do I have any reason to be concerned? I still have my original e ticket receipt which shows all Wednesday travel.
#33
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,067
They have had issues with times showing incorrectly off and on since back in the Continental days. If you're worried about it, check with Cape Air, since they're the ones running the flight, and that would be authoritative. Otherwise, I'd just chalk it up to another technology hiccup that should be expected with United Continental Holdings.
#34
Join Date: Jan 2013
Location: LA
Posts: 1,281
I wouldn't worry about it right now OP. UA tends to make updates over the weekend and causes some things to not sync up correctly. For example, I have one reservation right now from SFO-ORD that is showing me as Class of Service: Coach (not economy) yet it is an A fare for First Class and it shows the seat map as a 737-900 with 100% economy seat and the flight taking 18 hours and 12 minutes. Another one of my reservations is still showing 24+ hours on a Cessna. They all eventually clean up, IME, and nothing I would call UA about unless it was very close to departure date.
#35
Join Date: Oct 2006
Programs: UA Platinum, Marriott Platinum Premier
Posts: 83
I wouldn't worry about it right now OP. UA tends to make updates over the weekend and causes some things to not sync up correctly. For example, I have one reservation right now from SFO-ORD that is showing me as Class of Service: Coach (not economy) yet it is an A fare for First Class and it shows the seat map as a 737-900 with 100% economy seat and the flight taking 18 hours and 12 minutes. Another one of my reservations is still showing 24+ hours on a Cessna. They all eventually clean up, IME, and nothing I would call UA about unless it was very close to departure date.
#36
Join Date: Aug 2004
Programs: Continental OnePass
Posts: 856
Weird Flight times on my united.com itinerary, Agent assures me reservation is fine.
I used united.com to make a reservation this morning.
The reservation is OMA-IAH-SJU-STX outbound and STX-SJU-STX-OMA with the flights between SJU and STX being operated by Cape Air.
Everything looked fine when I hit the purchase button, but when I look at my itinerary on united.com, it shows some weird times for the Cape Air flights:
For the SJU-STX leg:
Flight:UA2813
Depart:
7:16 p.m.
San Juan, PR, US (SJU - Luis Muńoz Marín)
Arrive:
8:00 p.m.
St. Croix, VI, US (STX)
Flight Time:
2 hr 44 mn??????????????
For the STX-SJU leg:
Flight: 9K2581
Depart:
9:25 a.m.
St. Croix, VI, US (STX)
Arrive:
10:06 a.m. +1 Day?????????
San Juan, PR, US (SJU - Luis Muńoz Marín)
Travel Time:
22 hr 41 mn????????????
Obviously I called United, and they assured me that the reservation was correct, but couldn't explain why it was showing like this on united.com.
Should I worry? Anyone else ever had this?
Thanks
The reservation is OMA-IAH-SJU-STX outbound and STX-SJU-STX-OMA with the flights between SJU and STX being operated by Cape Air.
Everything looked fine when I hit the purchase button, but when I look at my itinerary on united.com, it shows some weird times for the Cape Air flights:
For the SJU-STX leg:
Flight:UA2813
Depart:
7:16 p.m.
San Juan, PR, US (SJU - Luis Muńoz Marín)
Arrive:
8:00 p.m.
St. Croix, VI, US (STX)
Flight Time:
2 hr 44 mn??????????????
For the STX-SJU leg:
Flight: 9K2581
Depart:
9:25 a.m.
St. Croix, VI, US (STX)
Arrive:
10:06 a.m. +1 Day?????????
San Juan, PR, US (SJU - Luis Muńoz Marín)
Travel Time:
22 hr 41 mn????????????
Obviously I called United, and they assured me that the reservation was correct, but couldn't explain why it was showing like this on united.com.
Should I worry? Anyone else ever had this?
Thanks
#37
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
This seems to happen with the display of certain reservations on the web site every once in a while. There have been different explanations on this forum, but I'm not sure there's a better answer than UA's IT has a lot of bugs.
Clearly, STX-SJU, you are just flying the long way around the globe though.
If it looked ok to the agent, I'm pretty sure you'll be fine. It really seems to be a web display issue normally.
Clearly, STX-SJU, you are just flying the long way around the globe though.
If it looked ok to the agent, I'm pretty sure you'll be fine. It really seems to be a web display issue normally.
#38
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,932
Here are some strange flight durations on one of my reservations:
MUC-ZRH, 1h55min & 155 miles (should be 55 min)
ZRH-LED, 1 h & 1225 miles (should be 3 hours)
LED-FRA, 4h55min & 1089 miles (should be 2 hours 55 min)
IAD-MUC, 7 h40min & 4424 miles (should be 8 h 40 min)
United has never fixed these since I booked my flights two months ago.
MUC-ZRH, 1h55min & 155 miles (should be 55 min)
ZRH-LED, 1 h & 1225 miles (should be 3 hours)
LED-FRA, 4h55min & 1089 miles (should be 2 hours 55 min)
IAD-MUC, 7 h40min & 4424 miles (should be 8 h 40 min)
United has never fixed these since I booked my flights two months ago.
#40
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,686
Local departure and arrival times are published. So duration requires timezone math.
#41
Join Date: Jun 2006
Location: Chicago, Kailua-Kona, Cairns
Programs: UA 1K >2MM, IC Plat, Hilton Diamond, Marriott Gold
Posts: 740
United has announced they will discontinue service between Guam and Cairns, Australia next month. Apparently they've already downgauged the service from a 737 to a Cessna 182.
This can only explain why they're showing the usual four hour flight time to now be almost 14.
UA, and CO before them, have never been serious about their GUM/CNS service. Fares to Japan from CNS have always been stupidly high for no apparent reason, putting Australians off from using it.
This can only explain why they're showing the usual four hour flight time to now be almost 14.
UA, and CO before them, have never been serious about their GUM/CNS service. Fares to Japan from CNS have always been stupidly high for no apparent reason, putting Australians off from using it.
Last edited by jimmc66; Aug 29, 2015 at 1:16 am Reason: meh
#42
Join Date: Dec 2010
Location: ORD
Programs: UA Platinum, Starwood Platinum
Posts: 89
Flight schedule not matching up with time zones?
I'm flying ORD-GRU this Friday night. United schedule shows 9:15pm departure, 11:40am arrival and notes a flight time of 11 hr 25 mn.
Checking several world clocks, Sao Paulo is showing a being 4 hours ahead of Chicago, which, if I'm counting correctly, would mean that an 11hr 25mn flight departing at 9:15pm from Chicago would arrive in Sao Paulo at 12:40pm the next day, not 11:40am.
What am I missing??? I am connecting to a flight from Sao Paulo to Rio which departs at 2:45pm so should have plenty of time even if we do get in at 12:40, but would love to understand in advance and not just see what time it is when I get there
Checking several world clocks, Sao Paulo is showing a being 4 hours ahead of Chicago, which, if I'm counting correctly, would mean that an 11hr 25mn flight departing at 9:15pm from Chicago would arrive in Sao Paulo at 12:40pm the next day, not 11:40am.
What am I missing??? I am connecting to a flight from Sao Paulo to Rio which departs at 2:45pm so should have plenty of time even if we do get in at 12:40, but would love to understand in advance and not just see what time it is when I get there
#43
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,892
The flight durations are notoriously wrong on united.com. You can generally trust the scheduled departure times and arrival times (if the flight operates on schedule).
Check out flightaware's list of recent arrival times for this service to get a sense for when it is likely to take off and land: http://flightaware.com/live/flight/UAL845/history
Check out flightaware's list of recent arrival times for this service to get a sense for when it is likely to take off and land: http://flightaware.com/live/flight/UAL845/history
#45
FlyerTalk Evangelist
Join Date: May 2006
Location: Pasadena, California
Programs: UA 1K, 1MM
Posts: 10,409
Incorrect Flight Durations on United Itinerary
Not that I'm really worried, but I am curious. I am taking the following flights on United next week:
The departure and arrival times are inconsistent with the stated flight durations. Looking at the arrival and departure times of UA58 and UA47 today, it's clear that the departure and arrival times are correct. FRA and FCO are in the same time zone. FRA and FCO are seven hours ahead of IAH. And IAH is two hours ahead of SFO.
Has anyone else ever seen cases where the stated flight durations are just not right? I was pretty confused for a while.
UA #58 SFO-FRA 13:45- 9:45 (+1 day) 10h 00m
LH #234 FRA-FCO 12:10-14:00 02h 50m
LH #231 FCO-FRA 9:45-11:45 01h 00m
UA #47 FRA-IAH 13:50-18:10 12h 20m.
LH #234 FRA-FCO 12:10-14:00 02h 50m
LH #231 FCO-FRA 9:45-11:45 01h 00m
UA #47 FRA-IAH 13:50-18:10 12h 20m.
Has anyone else ever seen cases where the stated flight durations are just not right? I was pretty confused for a while.