This is what UA says
If booked before 3 March 2020 and schedule to travel before 1 June 2020 -- no change Fee for the first rebooking and residual as an ETC
Assuming first rebooking is done after 31 March, then that ticket will depend on the fare / change rules at that time for further changes.

Ah ok now I get it. Will try to utilize each ticket for a flight as close to its value to avoid all the headaches. Thanks for the answers guys!

Two weeks no refund
 

I applied for a refund two weeks ago. The United refunds website still saying my refund request is being reviewed. Looks like they are not processing refunds.

Apologies if this was covered somewhere else, but are the credits for multiple tickets booked under the same PNR between Mar 3-31 and cancelled prior to travel for use by ANY ticketed traveler covered under the original PNR or does it have to be used by ALL ticketed travelers under the same, original PNR?

My scenario is this - thinking of booking fall travel for my family under the same PNR given fares are inexpensive right now (for simplicity, 4x $150/ticket = $600 total). If we have to cancel for some reason, will the $600 have to be used by each of the travelers ($150 of credit per person) or can the entire $600 be used for any of the travelers covered under the PNR? Asking as I travel enough for work that using a $600 credit for my future travel will be easy, but as I typically fly my family on award tickets, less easy if they each have $150 of credit to use.

Many thanks in advance...

Each traveler would have a personal credit for travel. They can not be combined unless UA makes a rather large exception to policy.

Ok, here's one for you:
Non-refundable, booked March 10 for a November 2020 trip: Nov 5: AAA-BBB Nov 8 BBB-CCC Nov 12 CCC-AAA. (Ticket booked as AAA-BBB-CCC-AAA) cost ~$500 total
Now I'm rethinking the BBB-CCC portion. Making a change and deleting that part results in no change fee, but no fare difference refund (ETC). If I were to buy the ticket outright at this time (AAA-BBB-AAA) the fare is ~$200. !!
What if I cancel instead of change? If I get the $500 dollar amount on the cancelled resv to apply to a future flight, does the future flight need to be to the same destinations...? Whether it does or not, if the future flight I book is cheaper than the original, can I apply the cost and retain the balance for another future flight purchase?

(And BTW I supposedly have two small ETCs out there somewhere from previously changed flights... have yet to receive emails from UA with ETC numbers, pins, whatever.... It has been several weeks now. I'm not all that worried about it, but it is definitely taking a very long time.)

Thank you!:)

No, it can be to any destination, but it must be the same travelers.

No. If the new fare is lower, the residual is ignored (UA keeps it). They wrote that into all of their non-refundable fares when they introduced the all-tickets change fee waiver.

I'm not sure I read this anywhere else, but United is extending the time you must travel by three months from the last booking. My situation:

Cancelled a non-refundable ticket to Hawaii this morning:(. While I had originally booked it back in June of 2019, United had made a schedule change in December and I was re-booked on my current flight.
The agent told me that I must use the value of the cancelled ticket by March 2021as United is extending the time by three months from the anniversary of the booking date which would now be December 2020.

So instead of having to travel by June of this year, I have until March 2021 to travel.

So, if I cancel a reservation with multiple people on it for future flight credit I understand that each traveler gets their own credit. When I go to rebook do I have to rebook everyone at the same time, or can I rebook each one separately?

If you get ETC voucher, you can use separately. If you leave the value in the reservation, you can't change the travelers.

Currently I think it is actually issuing one voucher for the whole reservation.

You can rebook each passenger separately; however, to do that, you will have to split the passenger(s) being changed onto another reservation. I don't know if that can be done through the cancelled flight page or if it can only be done by an agent.

I booked a flight to HND back in February in anticipation of the Olympics ... which of course the event is now postponed to next year. What are my options on this ticket? I don't need the flight anymore.

- Do I cancel it, and then use the residual value (+possibly change fee) for another flight I book out in the future?
- Can I cancel it and get ETC?
- If I use the ticket to change to a different flight, and the new flight costs less than the original flight, I do not get the difference in value back?
- Wait for UA to potentially cancel it, giving me a refund?

This is one option.

This is extremely unlikely to be offered for a voluntary change now of a flight in July.

In most cases, for flights booked prior to March 2, you would get the fare difference as an ETC, but check the fare rules for your flight. Look for the word 'residual'.

This is what I would do. There's no need to cancel it now, with no waiver in place (and, thus, a change fee required), when they may extend the waiver or end up canceling the flight altogether. Check on it again after a month or two.

An ETC can be used for travel by anyone, provided that travel is on United or United Express.

Question on canceling flight for ex girlfriend
 

So I booked a big flight for the girlfriend and I back in October of 2019, for a roundtrip flight in July of 2020. The flight value was about $2000, I paid for it on a United credit card. We broke up a month ago, and I want to cancel the flight and get the money back. I called United, and they said since its in her name, all they can do is rebook HER on a flight before October 2020, but that I cannot use the money for anybody but HER name. After much talking with a supervisor, they discovered I could cancel the flight and pay $300, but get the rest back onto my credit card.
However, their other suggestion was to wait and see if the coronavirus restrictions last until July, which then the full ticket value would become a credit (I assume under her name again), and then I'd get the money back if she didn't use it in a year.
My exgirlfriend will not be doing any traveling on United for the next year, so I can't get her to use the credit and pay me in cash.

In both cases, they said it would get credited back to the original credit card. My first question is, if I don't have that credit card when they cancel, can they put it onto any credit card?

Next question, do I have any other options? I've seen something about rebooking someone on a cheap flight, not showing up, and United gives the remaining value as a voucher? But would that voucher be in her name?

Last question, if the coronoavirus restrictions go until July, and I get the credit and have to wait a year to get the cash, but then United has to declare bankruptcy, would I then lose that credit/cash forever?

Welcome to FT!, Brianguy11
Correct and not mentioned, she can reschedule the flight herself without your involvement.
Personal tickets once purchased belong to the traveler, not the purchaser. Some businesses can have special arrangements with their ticket purchases that are different.

See the wiki/top post of this thread for a general overview

Not sure about this, as that sounds like the change fee. Non-refundable tickets are non-refundable for voluntary changes unless there is a waiver. Would need more information to determine that eligiblity.

That is possible but again if she does not use it.

United can not, you will need to talk to the bank issuing the credit card to get the credit moved to another card. It can take something and may need some persistence but it can be done.

Yes, it would be in her name. But if you used your email on the reservation, and she does not have a UA account, the voucher PIN may get sent to you. Also if the individual is willing to get your voucher / ETC PIN code, then you can use it.

While possible, that is unlikely.UA Viability/ Chance of Bankruptcy/ Bailout discussion in COVID-19 Era [Consolidated]