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Downgraded? What happened to my (companion) upgrade today?

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Downgraded? What happened to my (companion) upgrade today?

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Old Aug 7, 2013, 8:27 am
  #16  
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
Originally Posted by owie69
I questioned what happened and the gate agent claimed that she had been calling my name for 20 minutes. I as standing right there and since when are upgrades "must be present to win"? Filled out the form, and Customer Care provided some compensation.
I always wondered about the this.
Do you really need to be present to "win"? I've had times where they called my name and given me an upgrade. I've had other times where I just refreshed the BP on my phone and never encountered the agent. This was usually when I had a connection so did not spend much time at the gate.

Last edited by eng3; Aug 7, 2013 at 8:54 am
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