UA taking "ownership" / "control" of a reservation made by a TA for a ($50) fee?
Is it possible to take over 'ownership' of a reservation once it has already been booked by a travel agency and a tick has been issued? I have a ticket issued by a travel agency I no longer work with and I would like to take ownership of the reservation. It's paid for already, I just no longer work with the agency that made it for me.
Does anyone have any tips to on how I could go about this? |
i have done this once when i wanted to change my flight and the travel agency was quoting me a much higher price than UA.com. UA charged a $50 fee for them to take control of the ticket and make the change, but the overall cost was still much lower than what the TA was quoting me.
|
Its much easier for the agency to 'release' ownership to the airline.
|
It also depends on what you mean by ownership.
If you have a Mileage Plus number associated with the reservation, you can see the reservation in the "my reservations" section. From there, you should be able to select seats, apply upgrades, etc. Even if you don't have an MP number, I suspect you can get access with just your PNR and last name, though others may know better. I have to book through my company's travel agency, but once the reservation is created and ticketed, that's the last time I work with them. I don't know if I have ever tried to change an actual flight by myself, but I always do seat selection, upgrades, and check-in through UA.com |
Originally Posted by ddrost1
(Post 21023034)
i have done this once when i wanted to change my flight and the travel agency was quoting me a much higher price than UA.com. UA charged a $50 fee for them to take control of the ticket and make the change, but the overall cost was still much lower than what the TA was quoting me.
|
Originally Posted by paulj2k
(Post 21022944)
Is it possible to take over 'ownership' of a reservation once it has already been booked by a travel agency and a tick has been issued? I have a ticket issued by a travel agency I no longer work with and I would like to take ownership of the reservation. It's paid for already, I just no longer work with the agency that made it for me.
Does anyone have any tips to on how I could go about this? |
New fees?
I was looking at seeing what changes I could make tonight (after I already changed my flight earlier today) as a lowly Gold and I noticed that it wants $50 if I change my flight again. For some reason I think I could do unlimited SDC before with no fee. Is this a new thing? I haven't noticed it until today.
Thanks, SFOPaul |
Originally Posted by SFOpaul
(Post 21782286)
I was looking at seeing what changes I could make tonight (after I already changed my flight earlier today) as a lowly Gold and I noticed that it wants $50 if I change my flight again. For some reason I think I could do unlimited SDC before with no fee. Is this a new thing? I haven't noticed it until today.
Thanks, SFOPaul For regular ticket changes (i.e. not SDC), they charge the fee each time they reissue. So if you were to make multiple changes to an itinerary at the same time (say, you change both the outbound and return by a day), you'd only be charged once. But if you change the outbound date this morning, and call back a few hours later to change the return, you'd be charged the fee a second time. |
Originally Posted by SFOpaul
(Post 21782286)
I was looking at seeing what changes I could make tonight (after I already changed my flight earlier today) as a lowly Gold and I noticed that it wants $50 if I change my flight again. For some reason I think I could do unlimited SDC before with no fee. Is this a new thing? I haven't noticed it until today.
Thanks, SFOPaul |
I apologize - didn't realize you said gold. SDC should be free. Should be able to use it multiple times. Of course, same fare class needs to be available - if not, you do have to pay the fare difference. However, I've never seen the web site or mobile app proactively offer changes to flights unless the same fare class was available - you usually need an agent to do that.
Does sound like a glitch - a call should do it. |
Golden Path
I changed today's flight a few hours ago. Existing Reservations - Change Flights would only book me into a higher fare class (U) for a substantial fare difference. Expert Mode wasn't working in this view (UA's code base must be a nightmare), but ExpertFlyer.com easily confirmed that my original fare class was available. I was able to make the change for free via the change flights option as part of the Check-In sequence. (It didn't matter that I was already checked in.)
I finally learned the word for this. When Steve Jobs would demo a buggy prototype (e.g. the first iPhone) he locked into muscle memory the one sequence they were sure wouldn't crash. At Apple they called this the "golden path." |
Originally Posted by SFOpaul
(Post 21782286)
I was looking at seeing what changes I could make tonight (after I already changed my flight earlier today) as a lowly Gold and I noticed that it wants $50 if I change my flight again. For some reason I think I could do unlimited SDC before with no fee. Is this a new thing? I haven't noticed it until today.
Thanks, SFOPaul I coincidentally encountered a $50 fee yesterday that was new to me. In changing an itinerary directly through UA that was originally issued by my corporate TA, I was told I had to pay a $50 "transfer fee" for UA to take control of the ticket from the corporate TA. I think I have done this several times in the past with no such fee. Perhaps this is what the OP is referring to. Anyone else aware of this fee, and if so, has it been around for very long? |
Originally Posted by sakaike
(Post 21783307)
Was your original ticket issued by a corporate TA?
I coincidentally encountered a $50 fee yesterday that was new to me. In changing an itinerary directly through UA that was originally issued by my corporate TA, I was told I had to pay a $50 "transfer fee" for UA to take control of the ticket from the corporate TA. I think I have done this several times in the past with no such fee. Perhaps this is what the OP is referring to. Anyone else aware of this fee, and if so, has it been around for very long? |
Originally Posted by emcampbe
(Post 21782520)
I apologize - didn't realize you said gold. SDC should be free. Should be able to use it multiple times. Of course, same fare class needs to be available - if not, you do have to pay the fare difference. However, I've never seen the web site or mobile app proactively offer changes to flights unless the same fare class was available - you usually need an agent to do that.
Does sound like a glitch - a call should do it.
Originally Posted by sakaike
(Post 21783307)
Was your original ticket issued by a corporate TA?
I coincidentally encountered a $50 fee yesterday that was new to me. In changing an itinerary directly through UA that was originally issued by my corporate TA, I was told I had to pay a $50 "transfer fee" for UA to take control of the ticket from the corporate TA. I think I have done this several times in the past with no such fee. Perhaps this is what the OP is referring to. Anyone else aware of this fee, and if so, has it been around for very long? |
The change flights link no longer works.
Originally Posted by PTahCha
(Post 21783424)
Fare basis is not relevant to SDC. If a seat is available and it's not oversold, then it's yours.
|
All times are GMT -6. The time now is 3:44 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.