Travel goes sideways due to poor check-in errors - worth a letter?
#16
Original Poster
Join Date: Dec 2004
Location: Lovely Tahoe City
Programs: UA 1mm Gold. Former 1K and GS.
Posts: 951
Plane swap. Downgauged. Booted and booked on later flight that eventually cancelled.
I wasn't upset at the changes per se. Just the way UA handled it. I knew 6 hours prior to flight time about the downgauge (flightaware). Gate agent said she had just found out and was scrambling trying to figure it all out. It was just a mess that should've been totally avoided.
I wasn't upset at the changes per se. Just the way UA handled it. I knew 6 hours prior to flight time about the downgauge (flightaware). Gate agent said she had just found out and was scrambling trying to figure it all out. It was just a mess that should've been totally avoided.
#17
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
Plane swap. Downgauged. Booted and booked on later flight that eventually cancelled.
I wasn't upset at the changes per se. Just the way UA handled it. I knew 6 hours prior to flight time about the downgauge (flightaware). Gate agent said she had just found out and was scrambling trying to figure it all out. It was just a mess that should've been totally avoided.
I wasn't upset at the changes per se. Just the way UA handled it. I knew 6 hours prior to flight time about the downgauge (flightaware). Gate agent said she had just found out and was scrambling trying to figure it all out. It was just a mess that should've been totally avoided.