United Mobile App Update - New Layout and IRROPS Features
Jun 28, 2013, 4:03 pm
#1
Company Representative, United Airlines
Original Poster
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
United Mobile App Update - New Layout and IRROPS Features
Hi everyone,
As you may have noticed, we recently released an update to the United Mobile App for Apple, Android, BlackBerry 10 and Windows 8 products. Here’s a quick rundown of a few of the key changes:
Graphics and Layout: Most visibly, for Apple/Android/Win8, we’ve updated the way we organize and present information on the app – namely, moving more information ‘above the fold’ on the home screen, and making buttons on other screens easier to see.
Flight Search during IRROPS: One of the major updates to the app that you might not notice immediately is the ability to “re-shop” for different flights in the event of IRROPS. This is a function that we’re going to do a lot more with over the coming months, but right now it allows you to do what you could previously only do through a kiosk—choose a different flight if the automated re-booking option isn’t suitable. This feature is available for all devices that get the update.
We’ll also have this information in a press release scheduled for next week, but now that the update has been released I want you to be among the first to know about some of the new features.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
As you may have noticed, we recently released an update to the United Mobile App for Apple, Android, BlackBerry 10 and Windows 8 products. Here’s a quick rundown of a few of the key changes:
Graphics and Layout: Most visibly, for Apple/Android/Win8, we’ve updated the way we organize and present information on the app – namely, moving more information ‘above the fold’ on the home screen, and making buttons on other screens easier to see.
Flight Search during IRROPS: One of the major updates to the app that you might not notice immediately is the ability to “re-shop” for different flights in the event of IRROPS. This is a function that we’re going to do a lot more with over the coming months, but right now it allows you to do what you could previously only do through a kiosk—choose a different flight if the automated re-booking option isn’t suitable. This feature is available for all devices that get the update.
We’ll also have this information in a press release scheduled for next week, but now that the update has been released I want you to be among the first to know about some of the new features.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Jun 28, 2013, 4:06 pm
#2
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,640
Flight Search during IRROPS: One of the major updates to the app that you might not notice immediately is the ability to “re-shop” for different flights in the event of IRROPS. This is a function that we’re going to do a lot more with over the coming months, but right now it allows you to do what you could previously only do through a kiosk—choose a different flight if the automated re-booking option isn’t suitable. This feature is available for all devices that get the update.
i was prompted to update the app yesterday and the layout improvements are nice. if only the people working on SHARES could learn a thing or two from the people writing the code for these apps.
thanks for the update, Aaron.^
Jun 28, 2013, 4:16 pm
#5
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
I saw the updated IRROPS rebooking options on the kiosk yesterday. It was allowing me to choose alternative flights 2 days into the future, which was interesting to say the least.
Jun 28, 2013, 5:24 pm
#7
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Flight Search during IRROPS: One of the major updates to the app that you might not notice immediately is the ability to “re-shop” for different flights in the event of IRROPS. This is a function that we’re going to do a lot more with over the coming months, but right now it allows you to do what you could previously only do through a kiosk—choose a different flight if the automated re-booking option isn’t suitable. This feature is available for all devices that get the update
My only concern would be with regards to what rights are given up if you use this functionality. Hopefully UA Insider can clarify this, but if I shop for another flight (different from the automated re-booking option) are all rights to compensation from that IRROPS event waived since in essence I as the customer am voluntarily selecting a new flight?
Jun 28, 2013, 5:25 pm
#8
Join Date: Oct 2000
Location: BER
Programs: United 1MM 1K, KLM/AF Plat, BA Gold, Marriott Plat
Posts: 273
Please create a proper iPad version
Some of us travel with iPads not iPhones. It's awful to look at the App in 2x mode.
Please create a version that properly renders in iPad dimensions without pixel scaling.
Thanks!
EndlosLuft
Please create a version that properly renders in iPad dimensions without pixel scaling.
Thanks!
EndlosLuft
Jun 28, 2013, 5:34 pm
#9
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,656
I updated the UA app 2 days ago and immediately noticed the increased function, including the Irrops function.^
That said, for today's flight for SLC-DEN, PreCheck didn't show on my mobile boarding pass, yet I received the 3 beeps when my BP was scanned. I'm not sure if this is a glitch, and will be curious to see more reports, or for my next DEN-xxx trip in a couple of weeks.
Overall, I like the new layout, with one minor complaint: the button for seeing where my flight is coming from isn't a button like before. Now you click on the text, which isn't as obvious as the previous setup. Overall though I like the increased function.
That said, for today's flight for SLC-DEN, PreCheck didn't show on my mobile boarding pass, yet I received the 3 beeps when my BP was scanned. I'm not sure if this is a glitch, and will be curious to see more reports, or for my next DEN-xxx trip in a couple of weeks.
Overall, I like the new layout, with one minor complaint: the button for seeing where my flight is coming from isn't a button like before. Now you click on the text, which isn't as obvious as the previous setup. Overall though I like the increased function.
Jun 28, 2013, 5:37 pm
#10
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,656
I agree, but please don't go overboard with excessive pictures and non intuitive layout like Delta's iPad app.
Jun 28, 2013, 5:38 pm
#11
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
This thread reminds me, there's a slight glitch with your Passbook boarding pass. You forgot to include the date security at MUC spent five minutes puzzling over it this morning, then laughed at UA's mistake and waved me through.
